University of Exeter Business School

Terms and conditions

Online short course booking terms and conditions

This page (together with any documents referred to on it) sets out the terms and conditions under which we provide the courses (“courses”) listed on our website https://www.exeter.ac.uk/research/centres/circular/newsandevents/events/ (“site”).

Please read these terms and conditions carefully before booking any courses from the site. You should understand that by booking any of our courses, you agree to be bound by these terms and conditions. 

By booking a place(s) on any of these courses, you are deemed to have accepted and agree to be bound by these terms and conditions. Once you have completed your booking and received your emailed confirmation of enrolment or a dated payment receipt, you are deemed to have a contract with the University. We will contact you if we cannot accept your booking.

You should print a copy of these terms and conditions and the course information page for future reference.

1. Information about the University of Exeter

We are the University of Exeter, an exempt charity registered by Royal Charter (RC000653), whose registered office is Northcote House, The Queen’s Drive, Exeter, Devon EX4 4QJ (“University”)

These courses are delivered through our Business School.

You can contact us by:

Email: circular-economy@exeter.ac.uk

Phone: 01392 727075

Writing to: Exeter Centre for the Circular Economy, University of Exeter, 0.31 Streatham Court, Rennes Drive, Exeter, EX4 4PU

2. Your status

If you have not entered into a contract for the purposes of your business, trade or profession, you are acting as a consumer.

If you are a consumer, by placing an order through our site you promise that:

  1. You are legally capable of entering into binding contracts; and
  2. You are at least 18 years old; and
  3. You do not have an outstanding bad debt with the University; and
  4. You have not previously been asked to leave a course of the University.

You promise that all information provided to us by you for the purposes of the contract is complete and accurate, and you will provide the University with all information reasonably requested by the University in connection with the course(s) for which you have enrolled.

If you are booking the course for yourself, you are responsible for ensuring that the course selected is suitable for your (or your employees’) level of experience and desired outcomes. The University will not assume responsibility for your choice. Nor does it make any commitment to you that any particular outcome will be obtained from completion of the course and/or use of the study materials.

If a course registration/booking form is completed by an individual other than the named participant, it is the responsibility of the person authorising the booking to ensure the course is suitable for the participant.

The University reserves the right to remove a participant from a course if the behaviour or demeanour of the participant is considered unacceptable. Under these circumstances the participant should not expect any reimbursement for the course fees or any other losses they may have incurred.

The University will send all correspondence primarily via email to the email address provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.

3. Your Online Course and Materials

These courses are online only, and do not have any academic credit or formal University of Exeter award attached to them or any accredited CPD (Continuing Professional Development), however you will be given a certificate of completion.

You will not be a registered student of the University of Exeter, however you will be provided with access to an online learning portal (currently 'NovoEd').  You will not have access to any other student support service offered to registered students at the University of Exeter.

It is your responsibility to ensure you have received joining instructions prior to the date of the course and to contact the University to arrange for them to be reissued in the event of non-arrival by the start date of the course.

Online learning resources and course materials will be available (if applicable to your course) on your account for a limited period only (usually only 2 weeks after the end of the course).

It is your responsibility to check that the computer you plan to use to access an online course is compatible with the minimum specification requirement for accessing the course materials and websites. This information for NovoEd can be found at https://help.novoed.com/hc/en-us/articles/213146806-NovoEd-Technical-Requirements-and-Browser-Compatibility. You confirm that the University will not be held responsible for any technical problems encountered following the purchase of a course granting you access to such course materials and/or websites. If you do encounter problems using the online learning portal, you can contact us: circular-economy@exeter.ac.uk.

The University cannot guarantee uninterrupted availability of online learning resources.  In particular, the right is reserved to suspend access to the website or online resources for the purpose of scheduled or emergency maintenance, repairs and upgrades or to improve performance and functionality.  The University will however, endeavour to keep such interruption of online services to a minimum and out of normal business hours where possible.

The course fees include the services set out in the course advertisement as amended by the University from time to time, and usually include registration, access to all parts of the course, course materials except where materials cannot be provided online, and a certificate of completion.  Fees do not include any materials or expenses incurred by you for your private study.

Any additional mandatory course materials that cannot be provided online will be listed on the course advertisement.  We advise against purchasing these in advance of the course being confirmed as running, as any associated costs are not the responsibility of the University and are purchased at your own risk should the course be cancelled.

All our courses are delivered in English, except where otherwise clearly stated, and all administrative support is only provided in English.  Participants whose first language is not English should feel competent and comfortable using written English. There are no entry requirements for our courses, but the course is aimed at organisations and individuals who are familiar with the principles of Circular Economy.

Any information or content provided on the course is given on an “as is” basis, and no warranty (i.e. promise) is given as to quality, accuracy, completeness or fitness for a particular purpose.

4. Certificates

You will be sent a certificate of completion after successful completion of the course (by email). The name of the student given on the booking form will be the one that appears on the certificate.

We do not examine nor grade your participation in the course; therefore the certificate of completion is NOT a qualification. However, in order to successfully complete the course you must meet our required criteria which currently include: earning at least 520 points out of a possible 630 points; completing the weeks 2 – 6 challenges; and completing the required ‘to-dos’. These criteria are subject to change and you will be informed of any other criteria at the beginning of the course.

No results or certificate(s) will be issued whilst there is an overdue balance of fees due to the University.

5. Changes to the Course

Minor changes: We may change the course:

(a) to reflect changes in relevant laws and regulatory requirements (for example, a minor change to the content of the course);

(b) to reflect best practice and up-to-date real world examples; or

(c) to implement minor technical adjustments and improvements, for example to address a security threat to the online delivery of the course. These changes should not affect your participation on the course.

Major changes: We do not anticipate having to make any major changes to these terms or the course, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any courses paid for but not received.

6. Course Fees and Payment

For current course fees and dates, please refer to our site (https://www.exeter.ac.uk/research/centres/circular/newsandevents/events/). The course fee will be as quoted on our site at the time of order, except in cases of obvious error.

Unless otherwise agreed in writing by the University (or there is an applicable concession), the fee/price for the course will be the fee/price displayed on the website and displayed on the online booking form. Should value added tax (VAT) be payable, the fee/price will clearly state that VAT is included in the fee/price or shown as an addition. That fee/price is subject to the addition of all costs or charges in relation to postage, carriage and insurance where applicable and where we have made this clear to you.

Full payment of fees must be received prior to your commencement of the course unless you cancel your course booking within the period of eligibility for a refund as per our ‘Refund Policy’ set out below. Your place on the course cannot be guaranteed until full payment is received.  If payment is not received prior to the commencement of the course, the University reserves the right to withdraw your place on the course.

Fees are payable in GBP and in the event of a refund, you will be refunded in GBP. The University will not be liable for any losses incurred as a result of currency fluctuations or exchanges.

Fees/prices are liable to change at any time without prior notice, but changes will not affect any bookings already placed.

It is always possible that, despite our best efforts, some of the courses or course options listed on our site may be incorrectly priced. If the correct price for a course or a course option is higher than the price stated on our site, the University will normally, at our discretion, either contact you or cancel your order and notify you of such cancellation. Any price paid will be refunded to you but we shall have no liability to you beyond the price paid.

The University is under no obligation to book you on a course at an incorrect lower price, even after we have sent you an order confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Methods of Payment

We will issue an invoice to you which will contain relevant payment details. Please provide a company name, address and any purchase order with your booking if you are booking as part of a company. Payment is required immediately upon receipt of the invoice.

Concessions

Concessions (or even free spaces) may be offered, from time to time, however they may only be honoured if the participant can provide any required evidence (for example, evidence of relevant employment and a relevant code).

As with all concessions, they must be claimed by the participant at the point of booking and will not automatically be applied retrospectively, and will be subject to the University’s discretion.

7. Cancellation by the University

In the event of there being insufficient numbers booked on a course or the unavailability of a tutor, the University reserves the right to cancel or postpone the course and will notify you of this in advance. In the event we cancel, you will receive a full refund. In the event we postpone, you will have the option to undertake the course on the revised dates, or you may wish to transfer to an alternative course (see ‘Transfers’ section below). If you do not wish to do either of these, then you may cancel your place and receive a refund in accordance with the ‘Refund Policy’ set out below.

Publicised course tutors may be subject to change. Where there is a change in tutor, the University will endeavour to give as much notice as possible in advance of the course start date. The University cannot guarantee that teaching or supervision will be provided by any particular named individuals.

Our programme of courses is subject to continuing development and changed circumstances may necessitate cancellation or alteration to the programme of courses. The University reserves the right to make variations if such action is considered necessary and in such circumstances will take all reasonable steps to minimise any resultant disruption, but we do not accept any liability arising out of or in connection with any such changes.

The University may also end the contract with you at any time by writing to you if:

(a)    you do not make the correct payment to us before the commencement of the course;

or

(b)    you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the course.

8. Cancellation by You

Your right to change your mind if you are a consumer: Once you have completed your booking and received your emailed confirmation of enrolment or a dated payment receipt, you are deemed to have a contract with the University. If you a consumer (e.g. you are not acting as part of a business), Consumer Contracts Regulations 2013 entitle you to a 14 day ‘cooling-off’ period. This means that you have 14 days from the date the University fully accepts your application of enrolment, in which to cancel your booking for any reason and be entitled to a refund in accordance with our ‘Refund Policy’ below.

However, once we have completed the delivery of the course you cannot change your mind. If you cancel after we have started the course or after we have scheduled the place with our IT provider, we will keep the £100 non-refundable deposit and you must pay us for the part of the course provided up until the time you tell us that you have changed your mind (see our ‘Refund Policy’ below).

Once we have accepted your booking you will remain liable for the fee amount in full unless you cancel your place on the course in writing. Any refund will be subject to our ‘Refund Policy’ below.   

All requests from delegates to cancel their course booking must be received in a clear written statement to the administrator by email circular-economy@exeter.ac.uk which will be acknowledged. We set out a standard form for cancellations at the end of these terms which you may want to use.

In the case of non-attendance or non-completion of the course by a delegate, except in exceptional circumstances, the fee for the course will be forfeited and not be refunded. See the ‘Refund Policy’ below for more details.

If you are acting as part of a business, then this 14 day ‘cooling-off’ period does not apply to you. Subject to the ‘Transfers’ section below and our ‘Refund Policy’, we may accept transfers or cancellations from you.

If there is another reason to cancel: If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any part of the course which has not been provided and you may also be entitled to compensation. The reasons are:

(a)    we have told you about an upcoming major change to the course or these terms which you do not agree to (see section 5 above);

(b)    we have told you about an error in the price or description of the course you have ordered and you do not wish to proceed;

(c)     there is a risk that supply of the course may be significantly delayed because of events outside our control;

(d)    we have suspended supply of the course for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

(e)    you have a legal right to end the contract because of something we have done wrong.

Transfers

If you can no longer attend the course, or if you are a company and have paid for an employee to attend and they can no longer attend you may wish to consider the following options:

a) If you have a colleague that can attend in your/their place, then this may be arranged prior to the course start date, or we may consider transfers after the start date.  Any such changes to the original booking will be considered on a case by case basis, and must be notified to the administrator circular-economy@exeter.ac.uk at least 14 days prior to the start of the course. A £10 administration fee may be chargeable. In addition, we may retain a £100 non-refundable deposit if the transfer occurs after the course has started and/or if your place has already been scheduled with our IT provider (and we cannot recover our costs).

b) You may wish to transfer to a different course. Requests to transfer must be received by us at least 14 days prior to the start of the course originally booked, and will be subject to availability of places on the new course. If the cost of the course you transfer to is less than your original payment you will be refunded the balance. If the new course fees are greater you will be asked to arrange payment accordingly prior to the start of the new course. A £10 administration fee may be chargeable.

All transfer requests must be given in writing. Transfers will not be considered complete until any applicable administration fee has been paid in full.  The administration fee will cover re-registration, set up of access to the alternative course materials and administration of participant booking information. See our ‘Refund Policy’ below for details on the non-refundable deposit.

Administration fees for transfers will be waived if the request for transfer is due to medical or compassionate grounds supported by relevant written evidence.

9. Refund policy

Cancellation within your 14 day ‘cooling off’ period as a consumer

If you are a consumer (e.g. you are not acting as part of a business), and if you cancel your place on the course within your 14 day ‘cooling off’ period you are entitled to a refund, subject to the following:

  • If you exercise your right to cancel before the course begins, we will reimburse you all payments received from you, or offer to transfer you to another course (subject to the ‘Transfers’ section above) where appropriate.
  • If you agree to begin the course during the 14 day cooling off period, we will reimburse you all payments received minus an amount which is in proportion to the fee for the number of weeks’ course material access you have had prior to you communicating to us your cancellation of this contract, which will include a £100 non-refundable deposit to reflect the booking of your place with our IT provider. If you have not yet paid for the course, we will revise your invoice and you shall pay as set out above.

Cancellation as a consumer (in addition to the 14 day ‘cooling off’ period) or as a business

If you are a consumer or a business, and would like to cancel your place on the coure at any time, any refund will be subject to the following (and does not affect a consumer’s 14 day ‘cooling off’ period above):

  • If you wish to cancel before we incur any costs (e.g. before the course begins or before we have scheduled your place with our IT provider), we will reimburse you all payments received from you, or offer to transfer you to another course (subject to the ‘Transfers’ section above) where appropriate.
  • If we have confirmed your booking and scheduled your place with our IT provider, or if you begin the course, we will reimburse you all payments received minus an amount which is in proportion to the fee for the number of weeks’ course material access you have had prior to you communicating to us your cancellation of this contract, which will include a £100 non-refundable deposit to reflect the booking of your place with our IT provider. If you have not yet paid for the course, we will revise your invoice and you shall pay as set out above.
  • No refunds made if the course has completed.

When and how we refund you

Refunds made by the University will be paid to the original payer in the same method that the original payment was made. In the event that this is not possible, you will be contacted by a member of University staff to discuss and arrange an alternative payment method. If we need to reimburse by international bank transfer we will deduct bank charges.

We will make the reimbursement without undue delay, and not later than 14 days if you are a consumer or 30 days if you are a business after the day on which we are informed about your decision to cancel the contract.

Non-attendance on courses due to illness or for personal or professional reasons does not automatically give rise to the right for refunds or a transfer. However, in such an event we will consider all the circumstances on a case by case basis and take such action that we consider to be fair and reasonable.

10. Intellectual property (IP)

The copyright and other intellectual property rights in relation to course materials remain the exclusive property of the University or our licensors.

In attending the course, you agree that only you will use the course materials for the purpose of undertaking the course, and you are permitted to download and/or print these materials for offline study of the course if you wish. However, you will not copy or permit to be copied any of the course materials for any other purpose or person, nor disclose or permit the disclosure, sell or otherwise pass on those materials to others, unless agreed otherwise in writing with the University.

As a participant on the course you are granted a non-transferrable, non-exclusive licence to use the course materials solely for the purpose of receiving and using the course in your personal capacity and/or your employer’s business including putting into practice the knowledge passed to you by the University. You and your employer may not trade in any such knowledge nor redeliver such training externally whether for commercial reward or otherwise. You may not use the University’s name or logo unless authorised by the University in writing.

The University gives no warranties (i.e. promises) nor makes any representations in relation to any IP provided or created in the course.

You confirm that you will indemnify (i.e. reimburse) the University in respect of any infringement of any such IP rights arising as a result of your use in breach of the University’s IP rights and requirements.

Usernames and passwords are for personal use only and should not be passed to anyone else. You are required to protect your log-in information at all times, as content stored on the University online learning portal is protected by the same IP rights as set out above.

11. Data Protection

All personal information obtained by the University both from yourself and other sources will be used to process your booking on the course(s), and to enable you to access materials and online resources for your course.

If the University reasonably believes it has reason to do so, the University may pass this information as appropriate to other outside organisations, including the police, government, and other institutions in order to prevent or detect fraud, or any other unlawful activity.

We will only use your personal information as set out in our privacy notice here.

12. Support for participants with Disabilities or Learning Difficulties

If you think that you are likely to require any support because of a disability and/or learning difficulty while you are on the course, you are advised to contact circular-economy@exeter.ac.uk for further advice or guidance.

All requests for support will be considered in line with the criteria for “reasonable adjustments” as outlined in the Equality Act 2010. The University encourages you to contact it as soon as possible in order to make appropriate arrangements for you.

13. Complaints

The University makes every effort to ensure you enjoy your course of study. In the unlikely event that you have a complaint about any aspect of the University or your course, this should be made in the first instance to the department via email circular-economy@exeter.ac.uk.

14. Liability (our responsibility for loss or damage suffered by you)

While the University aims to ensure that the information on the University website and online portal is correct, we do not promise the accuracy and completeness of the course material on the site or in any published brochures or prospectuses relating to the course(s). We may make changes to the material on the site or to the prices described in it at any time without notice.

The University is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment or software, failure of any email or online application to be received on account of technical problems or traffic congestion on the internet, telephone lines or at any website, or any combination of these, including any injury or damage to a participant’s or other customer’s or any other person’s computer or mobile telephone related to or resulting from participation or downloading any materials.

The University accepts no liability for:

(a) any payment not reaching the University due to provision of incorrect account numbers or personal details;

(b) any payment which is refused or declined by your credit or debit card supplier for any reason; and

(c) bringing to your attention the fact that your card supplier has declined payment. It is your responsibility to check that payment has been deducted from your account.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and if you are a consumer (i.e. you are not acting as part of a business), for breach of your legal rights in relation to the course including the right to receive services supplied with reasonable skill and care.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us and even if such losses result from a deliberate breach of these terms by us that would entitle you to terminate the contract between us, including but not limited to loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time however arising.

Where you are acting as a consumer: We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

Where you are acting as a business: Our liability for losses you suffer as a result of us breaking this contract is strictly limited to the fees of the course you purchased.

15. General conditions

Changes to these terms:

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you booked your course with us, unless any change to these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

This is the entire agreement:

These terms and conditions and any documents expressly referred to in them represent the entire agreement between the University and you (course participant) in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

The University and you, each acknowledge that, in entering into this contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.

Neither the University or you shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

Any unlawful terms:

If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

No transfer:

This contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of this contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of this contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

Nobody else has any rights under this contract:

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Even if we delay in enforcing this contract, we can still enforce it later:

No failure to exercise, nor any delay in exercising, on the part of a party, any right or remedy under these terms and conditions shall operate as a waiver, nor shall any single or partial exercise of any right or remedy prevent any further or other exercise or the exercise of any other right or remedy. The rights and remedies provided in these terms and conditions are cumulative and not exclusive of any rights or remedies provided by law.

We are not responsible for delays outside our control:

We are not responsible for delays outside our control. If our supply of the course is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Communication:

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by email or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

Which laws apply to this contract and where you may bring legal proceedings:

These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Exeter Centre for the Circular Economy, University of Exeter, 0.31 Streatham Court, Rennes Drive, Exeter , EX4 4PU

circular-economy@exeter.ac.uk

01392 727075

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the Circular Economy Masterclass course

Ordered on [*]/received on [*],

Name:

Address:

Signature (only if this form is notified on paper):

Date:

[*] Delete as appropriate