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Professor Roger Maull

Professor Roger Maull

Professor of Management Systems, Academic Director INDEX

+44 (0) 7968 799381

INDEX, London

Roger Maull is Professor of Management Systems at the University of Exeter’s Business School and Academic Director of the Initiative for the Digital Economy at Exeter (INDEX), which is based on London’s South Bank.

Roger’s initial research interest focused on Operations Management, specifically in the services sector and he has continued to publish widely on that topic (see below for list of publication). Since 2009 his research has moved to focus on the impact of the Digital Economy on individuals, organisations and more generally on society. He argues that we are living through a revolution driven by digital devices that can help us understand more about people (eg biometrics, see DIGIT grant) and things (eg Internet of Food Things project). These new sources of data are changing how individuals live and work; how organizations operate; how businesses create value; how competition unfolds; how industries are structured and how innovation happens. To address these challenges, he is (as of April 2021) an investigator on eight UKRI projects (see research projects for more details).

Nationality: British

Administrative responsibilities

  • Director of Initiative for Digital Economy (INDEX)

Qualifications

BA Econ, MSc Management Information Systems, PhD (1987)

Research clusters

Research interests

  • Impact of digital technologies on business and society
  • How outcome based business models contribute to a more sustainable society. 
  • Systems theory and problem solving, specifically the application of Ashby’s Law of Requisite Variety.

Research projects

Active UKRI awards (more details of the ESPRC grants are on https://gow.epsrc.ukri.org/NGBOViewPerson.aspx?PersonId=10318).

  1. DIGIT EP/T022566/1 is a five year next stage Digital Economy research centre with £12.6m funding from three sources, EPSRC, industry and three partner universities. The focus of DIGIT is digital transformation in Large Established Organisations (LEOs).
  2. DEAS EP/R044937/1 is a Digital Economy (DE) Network+ which is creating a community of researchers to research the impact of how digital technology is changing business models in three industry sectors, manufacturing, transport and insurance.
  3. DROPS (EP/R033560/1) is using the Hub-of-All-Things (HAT) personal data platform to consider questions around personalising and scaling production based on individual user requirements.
  4. UKMSN+ (EP/S036091/1) is a Manufacturing the Future Network+ developing a network of manufacturing companies and researchers interested in generating new economic value through the continuous exchange of resources (materials and energy).
  5. FOOD EP/R045127/1 is a DE Network+ focusing on IoT devices within the food supply chain and how IoT, blockchain and other digital technologies impact on food safety and firm productivity.
  6. TECHNGI ES/S010416/1 is investigating the application of AI in the insurance industry including emerging markets such as insurance for cyber-security.
  7. Digital Sandwich is a Manufacturing Made Smarter Innovate UK project applying digital technologies in the food supply chain.
  8. Digital Servitization is a Manufacturing Made Smarter Innovate UK project applying digital technologies to product servitization in the heating and energy sectors.

These projects can be grouped into three themes:

  • Digital Transformation. The focus of DIGIT is on four aspects of digital transformation in large companies: the digital technologies that are changing what is technically possible; the business models being impacted by these technologies; the organisational change required and finally the impact on individual well-being. My specific focus is on business models and their implications for organisational change. Digit will also focus on the use of personal data to bring about new product opportunities (see DROPS) including professional services (TECHNGI).
  • Sustainability Digitally Enhanced Advanced Services (DEAS, UKMSN+). Rather than focus on the product or service that is delivered DEAS focuses on how the product or service is used. This is a major change in how firms generate revenue and is being enabled by transformative digital technologies that allows for example, payment per use or availability or outcome. The impact of these changes is in firm productivity and reduced product usage. This research builds on Roger’s extensive publication profile in outcomes and product service systems. Roger is also on the advisory board of the national circular economy centre which is led by Fiona Charnley and Peter Hopkinson at the University of Exeter.
  • Research on food use and waste throughout the supply chain (FOOD). This links back to previous research in supply chains in the service industry (Maull, Geraldi and Johnston) and IoT and supply chains (Parry, Brax, Maull and Ng). It also has strong links to our ongoing research with Fareshare (http://www.fareshare.org.uk/) who distribute food to over 250,000 people a week. This research was the subject of a recent paper in the Journal of Service Research, (http://epubs.surrey.ac.uk/841894/). Food usage and the application of digital technologies throughout the food supply chain open opportunities to collect large end to end datasets that we can analyse for supply chain optimisation.

 

In addition, I have a long-standing interest in personal data. Using the Hub-of-all things (HAT) platform to consider questions emerging from the ‘personalisation paradox’ ie the consumer wants more personalised products and services while simultaneously being increasingly concerned about their online security and uses of their data. The HAT is a personal data repository that ensures that 'my data belongs to me'. It collects data from a range of IoT devices, social media, wearables and sensors onto a platform that can subsequently be used for analysis. Using the HAT we can develop experimental designs that address questions around what types and combinations of data on different user groups prepared to release for different incentives.

 

Key publications | Publications by category | Publications by year

Key publications


Baron S, Patterson A, Maull R, Warnaby G (2017). Feed People First. Journal of Service Research, 21(1), 135-150. Abstract. DOI.
Batista L, Davis-Poynter S, Ng I, Maull R (2017). Servitization through outcome-based contract – a systems perspective from the defence industry. International Journal of Production Economics, 192, 133-143. DOI.
Parry GC, Brax SA, Maull RS, Ng ICL (2016). Operationalising IoT for reverse supply: the development of use-visibility measures. Supply Chain Management, 21(2), 228-244. Abstract. DOI.
Ng I, Scharf K, Pogrebna G, Maull R (2015). Contextual variety, Internet-of-Things and the choice of tailoring over platform: Mass customisation strategy in supply chain management. International Journal of Production Economics, 159, 76-87. Full text. DOI.
Maull R, Johnston R, Geraldi J (2012). Service Supply Chains: a Customer Perspective. Journal of Supply Chain Management, 48(4). Full text.
Smith L, Maull RS, Ng I (2011). Servitization and Operations Management: a Service Dominant-Logic Approach. International Journal of Operations and Production Management Full text.

Publications by category


Journal articles

Ponsignon F, Smart PA, Maull RS (In Press). SERVICE DELIVERY SYSTEM DESIGN: characteristics and contingencies. International Journal of Operations and Production Management, 31(3), 324-349. Full text. DOI.
Maddern H, Smart PA, Maull RS (In Prep). Service supply chain management: a way forward. International Journal of Management Reviews
kumar V, Batista L, Maull R (In Press). The Impact of Operations Performance on Customer Loyalty. Service Industries Journal
Ponsignon F, Davies P, Smart A, Maull R (2021). An in-depth case study of a modular service delivery system in a logistics context. International Journal of Logistics Management Abstract. DOI.
Pearson S, May D, Leontidis G, Swainson M, Brewer S, Bidaut L, Frey JG, Parr G, Maull R, Zisman A, et al (2019). Are Distributed Ledger Technologies the panacea for food traceability?. Global Food Security, 20, 145-149. Abstract. DOI.
Maull R, Godsiff P, Mulligan C, Brown A, Kewell B (2017). Distributed ledger technology: Applications and implications. Strategic Change, 26(5), 481-489. Abstract. DOI.
Baron S, Patterson A, Maull R, Warnaby G (2017). Feed People First. Journal of Service Research, 21(1), 135-150. Abstract. DOI.
Batista L, Davis-Poynter S, Ng I, Maull R (2017). Servitization through outcome-based contract – a systems perspective from the defence industry. International Journal of Production Economics, 192, 133-143. DOI.
Parry GC, Brax SA, Maull RS, Ng ICL (2016). Operationalising IoT for reverse supply: the development of use-visibility measures. Supply Chain Management, 21(2), 228-244. Abstract. DOI.
Ng I, Scharf K, Pogrebna G, Maull R (2015). Contextual variety, Internet-of-Things and the choice of tailoring over platform: Mass customisation strategy in supply chain management. International Journal of Production Economics, 159, 76-87. Full text. DOI.
Ponsignon F, Klaus P, Maull RS (2015). Experience co-creation in financial services: an empirical exploration. Journal of Service Management, 26(2), 295-320. Abstract. DOI.
Ponsignon F, Maull RS, Smart PA (2014). Four archetypes of process improvement: a Q-methodological study. International Journal of Production Research, 52(15), 4507-4525. Abstract.  Full text. DOI.
Maull R, Johnston R, Geraldi J (2012). Service Supply Chains: a Customer Perspective. Journal of Supply Chain Management, 48(4). Full text.
Smith L, Ng I, Maull R (2012). The three value proposition cycles of equipment-based service. Production Planning and Control, 23(7), 553-570. Abstract. DOI.
Ng ICL, Parry G, Smith L, Maull RS, Briscoe G (2012). Transitioning from a Goods-Dominant to a Service-Dominant Logic: Visualising the Value Proposition of Rolls Royce. Journal of Service Management, 23(3), 416-439.
Smith L, Maull RS, Ng I (2011). Servitization and Operations Management: a Service Dominant-Logic Approach. International Journal of Operations and Production Management Full text.
Williams M, Smart PA, Maull RS (2010). Patient Safety - a casualty of target success. International Journal of Public Sector Management, 23(5).
Maull RS, Smart PA, Harris A, AAF K (2009). An evaluation of 'fast track' in A&E: a discrete event simulation approach. The Service Industries Journal, 29(7), 923-941. Abstract.  Full text. DOI.
Ng I, Maull RS, Yip N (2009). Outcome-based Contracts as a driver for Systems thinking and Service-Dominant Logic in Service Science: Evidence from the Defence industry. European Management Journal, 27, 377-387. Abstract.
Ng ICL, Maull R, Yip N (2009). Outcome-based Contracts as a driver for Systems thinking and Service-Dominant Logic in Service Science: Evidence from the Defence industry. European Management Journal, 27(6), 377-387. Full text.
Smart PA, Maddern H, Maull RS (2009). Understanding Business Process Management: Implications for Theory and Practice. British Journal of Management, 20(4), 491-507. Full text.
kumar V, smart PA, Maddern H, Maull RS (2008). Alternative Perspectives on Service Quality and Customer Satisfaction: the Role of BPM. International Journal of Service Industry Management, 19(2), 176-187.
Ng I, Maull RS, Godsiff P (2008). An integrated approach towards revenue management. Journal of Revenue Pricing and Management(7), 185-195. Abstract.
batista L, smart A, Maull RS (2008). The systemic perspective of service processes: underlying theory, architecture and approach. Production Planning and Control, 19(5), 535-544. Full text.
Smart PA, Baker P, Maddern H, Maull R (2007). Customer Satisfaction and Service Quality in UK Financial Services. International Journal of Operations & Production Management, 27(9), 999-1019. Full text. DOI.
Maddern H, Maull RS, Smart PA, Baker P (2007). Customer satisfaction and service quality in UK financial services. International Journal of Operations & Production Management, 27(9-10), 998-1019. Abstract. DOI.
Maddern H, Maull RS, Smart A, Baker P (2007). Satisfaction and Service Quality in UK Financial Services. International Journal of Operations and Production Management, 27(9), 999-1019.
Smart PA, Maull RS, Radnor Z, Childe S (2004). A Methodology for the Application of Business Processes in Small and Medium Sized Enterprises. Production Planning and Control, 15(1).
Childe SJ, Maull RS, Radnor ZJ, Smart PA (2004). Capitalizing on thematic initiatives: a framework for process-based change in SMEs. Production Planning & Control, 15(1), 2-12. DOI.
Bales RR, Maull RS, Radnor Z (2004). The Development of Supply Chain Management Within the Aerospace Manufacturing Sector. Supply Chain Management Journal, 9, 250-256.
Bales RR, Maull RS, Radnor Z (2004). The development of supply chain management within the aerospace manufacturing sector. Supply Chain Management-An International Journal, 9(3-4), 250-255. Abstract. DOI.
Smart PA, Maull RS, Radnor Z, Housel TJ (2003). An approach for identifying value in business processes. Journal of Knowledge Management, 7(4), 49-61.
Smart PA, Housel T, Maull R, Radnor ZJ (2003). An approach for identifying value in business processes. Journal of Knowledge Management, 7(4), 49-61. DOI.
Maull RS, Maull W, Tranfield D (2003). Factors characterising the maturity of BPR programmes. International Journal of Operations & Production Management, 23(6), 596-624. DOI.
Maull RS, Ellis B, Williams T (2002). Demand chain management theory: constraints and development from global aerospace supply webs. Journal of Operations Management, 20(6), 691-706. DOI.
Childe SJ, Maull RS, Nash Z (2001). Factors affecting the implementation of process based change. International Journal of Technology Management, 22(1-3), 55-72. DOI.
Maull RS, Brown P, Cliffe R (2001). Organisational Culture and Quality Improvement. International Journal of Operations & Production Management, 21(3), 302-327. DOI.
Smart PA, Maull RS, Childe SJ (1999). A reference model of 'operate' processes for process-based change. International Journal of Computer Integrated Manufacturing, 12(6), 471-482. Abstract.
Maull RS, Weaver AM, Childe SJ, Smart PA, Bennett J (1995). Current issues in Business Process Re-engineering in UK manufacturing companies. International Journal of Operations and Production Management
Childe SJ, Maull RS, Bennett J (1994). FRAMEWORKS FOR UNDERSTANDING BUSINESS PROCESS REENGINEERING. International Journal of Operations and Production Management, 14(12), 22-34. Abstract.
Maull RS, Childe SJ (1993). A step-by-step guide to the identification of an appropriate computer-aided production management system. Production Planning and Control, 4(1), 69-76. Abstract. DOI.
Childe SJ, Maull RS, Weaver AM (1993). THE APPLICATION OF HIERARCHICAL CONTROL-SYSTEMS TO REDUCE LEAD TIMES IN ONE-OF-A-KIND PRODUCTION (OKP). IFIP Transactions B-Applications in Technology, 13, 517-524. Abstract.
Tannock, JDT, Maull RS (1988). THE INTEGRATED QUALITY SYSTEM IN CIM. COMPUTER INTEGRATED MANUFACTURING SYSTEMS, 1(4), 228-234.

Chapters

Ng ICL, Maull RS (In Press). Embedding the New Discipline of Service Science. In Demirkan H, Spohrer JC, Krishna V (Eds.) The Science of Service Systems, Springer.
Ng I, Maull RS (In Press). Embedding the new Discipline of Service Science. In  (Ed) Advancement of Services Systems.

Conferences

Kewell EJ, Mulligan C, Godsiff P, Maull R (2017). Programmable Money, Digital Gold and the Future of Blockchain:. Categorizing the Affordances and Expectations of a Promising Technology. CADE. 1st - 3rd Jun 2017. Abstract.
Maull R, Mulligan C, Godsiff P (2015). Introduction to new economic models of the digital economy Minitrack. DOI.
Maull R, Godsiff P, Mulligan C (2015). Transitioning to the pull economy: the case of the UK railways.  Abstract. DOI.
Maull R, Godsiff P, Mulligan CEA (2014). The impact of datafication on service systems.  Abstract. DOI.
Maull R, Godsiff P, Ng I (2013). A systems model of a service organization.  Abstract. DOI.
Kumar V, Smart PA, Maddern H, Maull RS (2008). Alternative perspectives on service quality and customer satisfaction: the role of BPM. 10th International Research Symposium on Service Excellence in Management (QUIS 10). 14th - 17th Jun 2007. Abstract. DOI.
Kumar V, Maddern H, Smart PA, Maull RS, Tiwari MK (2006). Analysing the drivers of customer satisfaction using structural equation modelling. 10th Annual conference of the Society of Operations Management. 21st - 23rd Dec 2006.
Smart PA, Maddern H, Maull RS (2006). Business Process Management (BPM): the missing link in the service profit chain. Production Operations Management Society - College of Service Operations.
Maddern H, Smart PA, Spilsbury C, Maull RS (2005). BPM as an enabler for Six Sigma. European Operations Management Conference.
Maddern H, Maull RS, Smart PA, Spilsbury C (2005). Business Process Management As an Enabler for Six Sigma: Evidence from UK Financial Services. Operations and Global Competiveness.
Maull RS, Smart PA, Karasneh A, Smith D (2004). Process Design in Hospitals: the Role of Simulation Models. 11th International Annual EurOMA conference. 27th - 29th Jun 2004.
Maddern H, Maull RS, Smart PA (2004). Understanding Business process management: Evidence from UK Financial Services. 11th International Annual EurOMA conference. 27th - 29th Jun 2004.
Maddern H, Maull RS (2003). Measuring Business Process Management: a case study from UK Financial Services. One World: One View of POM?.
Smart PA, Maull RS, Smith D (2003). Strategies for Integration: the Three lens Model. in One World: One View of POM?.
Bales R, Maull RS, Radnor Z (2003). The Development of Supply Chain Management within the Aerospace Manufacturing Sector. One World: One View of POM?.
Smart PA, Maull RS, Karasneh A, Housel T, Radnor Z (2001). An approach to identify value in business processes. 8th International European Operations Management Association Conference.
Williams T, Maull RS, Ellis B, Gregory M (2001). Global aerospace competences: strategy and supply chain tiers. 8th International European Operations Management Association Conference.
Smart PA, Maull RS, Greswell T, Radnor Z (2001). The characterisation and validation of a framework for process based change in SMEs. 1st World Conference on Production and Operations Management.
Maull RS, Weaver AM, Childe SJ, Smar PA, Bennett J (1995). Current issues in business process re-engineering. DOI.
MARTIN V, WHITTLE S, TRANFIELD D, SMITH S, CHILDE S, MAULL R, ENGINEERS IE (1994). STRATEGIES FOR REGENERATING MANUFACTURING COMPETITIVENESS - MANAGEMENT BY PERCEPTION.  Author URL.
Childe SJ, Delapascua G, Hallihan AJ, Maull RS, Pearce PD (1993). PRODUCTIVITY IMPROVEMENTS IN a MAKE TO ORDER COMPANY. 4th International Conference on Productivity and Quality Research. 9th - 12th Feb 1993.
Childe SJ, Maull RS, Weaver AM (1993). THE APPLICATION OF HIERARCHICAL CONTROL-SYSTEMS TO REDUCE LEAD TIMES IN ONE-OF-A-KIND PRODUCTION (OKP). 5TH INTERNATIONAL CONFERENCE ON ADVANCES IN PRODUCTION MANAGEMENT SYSTEMS ( APMS 93 ). 28th - 30th Sep 1993.
MAULL R, CHILDE S, HUGHES D, BENNETT J, TRANFIELD D, SMITH S, ENGINEERS IE (1992). METHODOLOGICAL APPROACHES TO THE REGENERATION OF COMPETITIVENESS IN MANUFACTURING.  Author URL.
Maull RS, Childe SJ, Hughes DR (1991). A USER LED METHODOLOGY FOR THE DESIGN AND IMPLEMENTATION OF INTEGRATED PRODUCTION MANAGEMENT-SYSTEMS. 4TH INTERNATIONAL CONF ON COMPUTER APPLICATIONS IN PRODUCTION AND ENGINEERING : INTEGRATION ASPECTS ( CAPE 91 ). 10th - 12th Sep 1991.

Publications by year


In Press

Ng ICL, Maull RS (In Press). Embedding the New Discipline of Service Science. In Demirkan H, Spohrer JC, Krishna V (Eds.) The Science of Service Systems, Springer.
Ng I, Maull RS (In Press). Embedding the new Discipline of Service Science. In  (Ed) Advancement of Services Systems.
Ponsignon F, Smart PA, Maull RS (In Press). SERVICE DELIVERY SYSTEM DESIGN: characteristics and contingencies. International Journal of Operations and Production Management, 31(3), 324-349. Full text. DOI.

In Prep

Maddern H, Smart PA, Maull RS (In Prep). Service supply chain management: a way forward. International Journal of Management Reviews

In Press

kumar V, Batista L, Maull R (In Press). The Impact of Operations Performance on Customer Loyalty. Service Industries Journal
Lopez D, Plans D, Maull R, Alexander AT (In Press). The transfer of knowledge in coupled interactive modes of open innovation.

2021

Ponsignon F, Davies P, Smart A, Maull R (2021). An in-depth case study of a modular service delivery system in a logistics context. International Journal of Logistics Management Abstract. DOI.

2019

Pearson S, May D, Leontidis G, Swainson M, Brewer S, Bidaut L, Frey JG, Parr G, Maull R, Zisman A, et al (2019). Are Distributed Ledger Technologies the panacea for food traceability?. Global Food Security, 20, 145-149. Abstract. DOI.

2017

Maull R, Godsiff P, Mulligan C, Brown A, Kewell B (2017). Distributed ledger technology: Applications and implications. Strategic Change, 26(5), 481-489. Abstract. DOI.
Baron S, Patterson A, Maull R, Warnaby G (2017). Feed People First. Journal of Service Research, 21(1), 135-150. Abstract. DOI.
Kewell EJ, Mulligan C, Godsiff P, Maull R (2017). Programmable Money, Digital Gold and the Future of Blockchain:. Categorizing the Affordances and Expectations of a Promising Technology. CADE. 1st - 3rd Jun 2017. Abstract.
Batista L, Davis-Poynter S, Ng I, Maull R (2017). Servitization through outcome-based contract – a systems perspective from the defence industry. International Journal of Production Economics, 192, 133-143. DOI.

2016

Parry GC, Brax SA, Maull RS, Ng ICL (2016). Operationalising IoT for reverse supply: the development of use-visibility measures. Supply Chain Management, 21(2), 228-244. Abstract. DOI.

2015

Ng I, Scharf K, Pogrebna G, Maull R (2015). Contextual variety, Internet-of-Things and the choice of tailoring over platform: Mass customisation strategy in supply chain management. International Journal of Production Economics, 159, 76-87. Full text. DOI.
Ponsignon F, Klaus P, Maull RS (2015). Experience co-creation in financial services: an empirical exploration. Journal of Service Management, 26(2), 295-320. Abstract. DOI.
Maull R, Mulligan C, Godsiff P (2015). Introduction to new economic models of the digital economy Minitrack. DOI.
Maull R, Godsiff P, Mulligan C (2015). Transitioning to the pull economy: the case of the UK railways.  Abstract. DOI.

2014

Ponsignon F, Maull RS, Smart PA (2014). Four archetypes of process improvement: a Q-methodological study. International Journal of Production Research, 52(15), 4507-4525. Abstract.  Full text. DOI.
Maull R, Godsiff P, Mulligan CEA (2014). The impact of datafication on service systems.  Abstract. DOI.

2013

Maull R, Godsiff P, Ng I (2013). A systems model of a service organization.  Abstract. DOI.

2012

Maull R, Johnston R, Geraldi J (2012). Service Supply Chains: a Customer Perspective. Journal of Supply Chain Management, 48(4). Full text.
Smith L, Ng I, Maull R (2012). The three value proposition cycles of equipment-based service. Production Planning and Control, 23(7), 553-570. Abstract. DOI.
Ng ICL, Parry G, Smith L, Maull RS, Briscoe G (2012). Transitioning from a Goods-Dominant to a Service-Dominant Logic: Visualising the Value Proposition of Rolls Royce. Journal of Service Management, 23(3), 416-439.

2011

Smith L, Maull RS, Ng I (2011). Servitization and Operations Management: a Service Dominant-Logic Approach. International Journal of Operations and Production Management Full text.

2010

Williams M, Smart PA, Maull RS (2010). Patient Safety - a casualty of target success. International Journal of Public Sector Management, 23(5).

2009

Maull RS, Smart PA, Harris A, AAF K (2009). An evaluation of 'fast track' in A&E: a discrete event simulation approach. The Service Industries Journal, 29(7), 923-941. Abstract.  Full text. DOI.
Ng I, Maull RS, Yip N (2009). Outcome-based Contracts as a driver for Systems thinking and Service-Dominant Logic in Service Science: Evidence from the Defence industry. European Management Journal, 27, 377-387. Abstract.
Ng ICL, Maull R, Yip N (2009). Outcome-based Contracts as a driver for Systems thinking and Service-Dominant Logic in Service Science: Evidence from the Defence industry. European Management Journal, 27(6), 377-387. Full text.
Smart PA, Maddern H, Maull RS (2009). Understanding Business Process Management: Implications for Theory and Practice. British Journal of Management, 20(4), 491-507. Full text.

2008

kumar V, smart PA, Maddern H, Maull RS (2008). Alternative Perspectives on Service Quality and Customer Satisfaction: the Role of BPM. International Journal of Service Industry Management, 19(2), 176-187.
Kumar V, Smart PA, Maddern H, Maull RS (2008). Alternative perspectives on service quality and customer satisfaction: the role of BPM. 10th International Research Symposium on Service Excellence in Management (QUIS 10). 14th - 17th Jun 2007. Abstract. DOI.
Ng I, Maull RS, Godsiff P (2008). An integrated approach towards revenue management. Journal of Revenue Pricing and Management(7), 185-195. Abstract.
batista L, smart A, Maull RS (2008). The systemic perspective of service processes: underlying theory, architecture and approach. Production Planning and Control, 19(5), 535-544. Full text.

2007

Smart PA, Baker P, Maddern H, Maull R (2007). Customer Satisfaction and Service Quality in UK Financial Services. International Journal of Operations & Production Management, 27(9), 999-1019. Full text. DOI.
Maddern H, Maull RS, Smart PA, Baker P (2007). Customer satisfaction and service quality in UK financial services. International Journal of Operations & Production Management, 27(9-10), 998-1019. Abstract. DOI.
Maddern H, Maull RS, Smart A, Baker P (2007). Satisfaction and Service Quality in UK Financial Services. International Journal of Operations and Production Management, 27(9), 999-1019.

2006

Kumar V, Maddern H, Smart PA, Maull RS, Tiwari MK (2006). Analysing the drivers of customer satisfaction using structural equation modelling. 10th Annual conference of the Society of Operations Management. 21st - 23rd Dec 2006.
Smart PA, Maddern H, Maull RS (2006). Business Process Management (BPM): the missing link in the service profit chain. Production Operations Management Society - College of Service Operations.

2005

Maddern H, Smart PA, Spilsbury C, Maull RS (2005). BPM as an enabler for Six Sigma. European Operations Management Conference.
Maddern H, Maull RS, Smart PA, Spilsbury C (2005). Business Process Management As an Enabler for Six Sigma: Evidence from UK Financial Services. Operations and Global Competiveness.

2004

Smart PA, Maull RS, Radnor Z, Childe S (2004). A Methodology for the Application of Business Processes in Small and Medium Sized Enterprises. Production Planning and Control, 15(1).
Childe SJ, Maull RS, Radnor ZJ, Smart PA (2004). Capitalizing on thematic initiatives: a framework for process-based change in SMEs. Production Planning & Control, 15(1), 2-12. DOI.
Maull RS, Smart PA, Karasneh A, Smith D (2004). Process Design in Hospitals: the Role of Simulation Models. 11th International Annual EurOMA conference. 27th - 29th Jun 2004.
Bales RR, Maull RS, Radnor Z (2004). The Development of Supply Chain Management Within the Aerospace Manufacturing Sector. Supply Chain Management Journal, 9, 250-256.
Bales RR, Maull RS, Radnor Z (2004). The development of supply chain management within the aerospace manufacturing sector. Supply Chain Management-An International Journal, 9(3-4), 250-255. Abstract. DOI.
Maddern H, Maull RS, Smart PA (2004). Understanding Business process management: Evidence from UK Financial Services. 11th International Annual EurOMA conference. 27th - 29th Jun 2004.

2003

Smart PA, Maull RS, Radnor Z, Housel TJ (2003). An approach for identifying value in business processes. Journal of Knowledge Management, 7(4), 49-61.
Smart PA, Housel T, Maull R, Radnor ZJ (2003). An approach for identifying value in business processes. Journal of Knowledge Management, 7(4), 49-61. DOI.
Maull RS, Maull W, Tranfield D (2003). Factors characterising the maturity of BPR programmes. International Journal of Operations & Production Management, 23(6), 596-624. DOI.
Maddern H, Maull RS (2003). Measuring Business Process Management: a case study from UK Financial Services. One World: One View of POM?.
Smart PA, Maull RS, Smith D (2003). Strategies for Integration: the Three lens Model. in One World: One View of POM?.
Bales R, Maull RS, Radnor Z (2003). The Development of Supply Chain Management within the Aerospace Manufacturing Sector. One World: One View of POM?.

2002

Maull RS, Ellis B, Williams T (2002). Demand chain management theory: constraints and development from global aerospace supply webs. Journal of Operations Management, 20(6), 691-706. DOI.

2001

Smart PA, Maull RS, Karasneh A, Housel T, Radnor Z (2001). An approach to identify value in business processes. 8th International European Operations Management Association Conference.
Childe SJ, Maull RS, Nash Z (2001). Factors affecting the implementation of process based change. International Journal of Technology Management, 22(1-3), 55-72. DOI.
Williams T, Maull RS, Ellis B, Gregory M (2001). Global aerospace competences: strategy and supply chain tiers. 8th International European Operations Management Association Conference.
Maull RS, Brown P, Cliffe R (2001). Organisational Culture and Quality Improvement. International Journal of Operations & Production Management, 21(3), 302-327. DOI.
Smart PA, Maull RS, Greswell T, Radnor Z (2001). The characterisation and validation of a framework for process based change in SMEs. 1st World Conference on Production and Operations Management.

1999

Smart PA, Maull RS, Childe SJ (1999). A reference model of 'operate' processes for process-based change. International Journal of Computer Integrated Manufacturing, 12(6), 471-482. Abstract.

1995

Maull RS, Weaver AM, Childe SJ, Smart PA, Bennett J (1995). Current issues in Business Process Re-engineering in UK manufacturing companies. International Journal of Operations and Production Management
Maull RS, Weaver AM, Childe SJ, Smar PA, Bennett J (1995). Current issues in business process re-engineering. DOI.

1994

Childe SJ, Maull RS, Bennett J (1994). FRAMEWORKS FOR UNDERSTANDING BUSINESS PROCESS REENGINEERING. International Journal of Operations and Production Management, 14(12), 22-34. Abstract.
MARTIN V, WHITTLE S, TRANFIELD D, SMITH S, CHILDE S, MAULL R, ENGINEERS IE (1994). STRATEGIES FOR REGENERATING MANUFACTURING COMPETITIVENESS - MANAGEMENT BY PERCEPTION.  Author URL.

1993

Maull RS, Childe SJ (1993). A step-by-step guide to the identification of an appropriate computer-aided production management system. Production Planning and Control, 4(1), 69-76. Abstract. DOI.
Childe SJ, Delapascua G, Hallihan AJ, Maull RS, Pearce PD (1993). PRODUCTIVITY IMPROVEMENTS IN a MAKE TO ORDER COMPANY. 4th International Conference on Productivity and Quality Research. 9th - 12th Feb 1993.
Childe SJ, Maull RS, Weaver AM (1993). THE APPLICATION OF HIERARCHICAL CONTROL-SYSTEMS TO REDUCE LEAD TIMES IN ONE-OF-A-KIND PRODUCTION (OKP). 5TH INTERNATIONAL CONFERENCE ON ADVANCES IN PRODUCTION MANAGEMENT SYSTEMS ( APMS 93 ). 28th - 30th Sep 1993.
Childe SJ, Maull RS, Weaver AM (1993). THE APPLICATION OF HIERARCHICAL CONTROL-SYSTEMS TO REDUCE LEAD TIMES IN ONE-OF-A-KIND PRODUCTION (OKP). IFIP Transactions B-Applications in Technology, 13, 517-524. Abstract.

1992

MAULL R, CHILDE S, HUGHES D, BENNETT J, TRANFIELD D, SMITH S, ENGINEERS IE (1992). METHODOLOGICAL APPROACHES TO THE REGENERATION OF COMPETITIVENESS IN MANUFACTURING.  Author URL.

1991

Maull RS, Childe SJ, Hughes DR (1991). A USER LED METHODOLOGY FOR THE DESIGN AND IMPLEMENTATION OF INTEGRATED PRODUCTION MANAGEMENT-SYSTEMS. 4TH INTERNATIONAL CONF ON COMPUTER APPLICATIONS IN PRODUCTION AND ENGINEERING : INTEGRATION ASPECTS ( CAPE 91 ). 10th - 12th Sep 1991.

1988

Tannock, JDT, Maull RS (1988). THE INTEGRATED QUALITY SYSTEM IN CIM. COMPUTER INTEGRATED MANUFACTURING SYSTEMS, 1(4), 228-234.

External positions

  • Visiting Professor at the Australian School of Business at UNSW.

I am currently teaching sustainability topics on the MBA.

Modules

2020/21

Information not currently available