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Professor Roger Maull

Professor Roger Maull

Professor of Management Systems, Academic Director INDEX

+44 (0) 7968 799381

INDEX, London

Roger Maull is Professor of Management Systems at the University of Exeter’s Business School and Academic Director of the Initiative for the Digital Economy at Exeter (INDEX), which is based on London’s South Bank.

Roger’s initial research interest focused on Operations Management, specifically in the services sector and he has continued to publish widely on that topic (see below for list of publication). Since 2009 his research has moved to focus on the impact of the Digital Economy on individuals, organisations and more generally on society. He argues that we are living through a revolution driven by digital devices that can help us understand more about people (eg biometrics) and things (eg Internet of Food Things project). These new sources of data are changing how individuals live and work; how organizations operate; how businesses create value; how competition unfolds; how industries are structured and how innovation happens. To address these challenges, he is (as of Nov 2019) an investigator on eight UKRI projects (see research projects for more details).

Nationality: British

Administrative responsibilities

  • Director of Initiative for Digital Economy (INDEX)

Research interests

  • Impact of digital technologies on business and society
  • Systems theory and problem solving, specifically the application of Ashby’s Law of Requisite Variety.

Research projects

Active UKRI awards (more details of the ESPRC grants are on https://gow.epsrc.ukri.org/NGBOViewPerson.aspx?PersonId=10318).

1. Changing Business Models:

  • Digitally Enhanced Advanced Services. How businesses use digital technologies to transition from selling products to selling services. Application in manufacturing, transport and insurance sectors.
  • Internet of Food Things. Creating a data trust for the food industry to improve supply chain analytics and in the longer-term food safety.
  • Manufacturing Symbiosis. Enabling industries in one sector to reuse materials in other sectors. For example, reusing construction materials in manufacturing.

2. The Impact of AI:

  • TechNGI. Exploring the application of AI in the insurance sector.
  • Tails. Looking at the application of AI to improve workflow in the legal sector.

3.Personal Data:

  • DROPS. Using a personal data platform (hub of all things.com) to enable the personalisation of children’s reading.
  • Accept. Using the personal data platform to explore the risks around the human dimensions of cyber security.

Key publications | Publications by category | Publications by year

Key publications


Ponsignon F, Smart PA, Maull RS (In Press). Service Delivery System Design: Characteristics and Contingencies. International Journal of Operations and Production Management, 3, 324-346.
Smith L, Ng I, Maull RS (In Press). The Three Value Cycles of Equipment-Based Service. Production Planning and Control Full text.
Baron S, Patterson A, Maull R, Warnaby G (2017). Feed People First. Journal of Service Research, 21(1), 135-150. DOI.
Batista L, Davis-Poynter S, Ng I, Maull R (2017). Servitization through outcome-based contract – a systems perspective from the defence industry. International Journal of Production Economics, 192, 133-143. DOI.
Parry GC, Brax SA, Maull RS, Ng ICL (2016). Operationalising IoT for reverse supply: the development of use-visibility measures. Supply Chain Management, 21(2), 228-244. Abstract. DOI.
Ng I, Scharf K, Pogrebna G, Maull R (2015). Contextual variety, Internet-of-Things and the choice of tailoring over platform: Mass customisation strategy in supply chain management. International Journal of Production Economics, 159, 76-87. Full text. DOI.

Publications by category


Journal articles

Ponsignon F, Smart PA, Maull RS (In Press). A new perspective on service delivery systems: the transformational context. Production Planning and Control; Journal of Service Research
Ponsignon F, Smart PA, Maull RS (In Press). A new perspective on service delivery systems: the transformational context. International Journal of Operations and Production Management
Maull RS, Maull WM, Holme M (In Press). An Investigation of Demographic Risk Factors in Predicting the Incidence of Dwelling Fires. European Journal of Operational Research
Ponsignon F, Smart PA, Maull RS (In Press). Process design principles in service firms: Universal or context dependent? a literature review and new research directions. Total Quality Management & Business Excellence Full text. DOI.
Ponsignon F, Smart PA, Maull RS (In Press). SERVICE DELIVERY SYSTEM DESIGN: characteristics and contingencies. International Journal of Operations and Production Management, 31(3), 324-349. Full text. DOI.
Ponsignon F, Smart PA, Maull RS (In Press). Service Delivery System Design: Characteristics and Contingencies. International Journal of Operations and Production Management, 3, 324-346.
Maddern H, Smart PA, Maull RS (In Prep). Service supply chain management: a way forward. International Journal of Management Reviews
Kumar V, batista L, Maull RS (In Press). The Impact of Operations Performance on Customer Loyalty.
kumar V, Batista L, Maull R (In Press). The Impact of Operations Performance on Customer Loyalty. Service Industries Journal
Smith L, Ng I, Maull RS (In Press). The Three Value Cycles of Equipment-Based Service. Production Planning and Control Full text.
Pearson S, May D, Leontidis G, Swainson M, Brewer S, Bidaut L, Frey JG, Parr G, Maull R, Zisman A, et al (2019). Are Distributed Ledger Technologies the panacea for food traceability?. Global Food Security, 20, 145-149. Abstract. DOI.
Maull R, Godsiff P, Mulligan C, Brown A, Kewell B (2017). Distributed ledger technology: Applications and implications. Strategic Change, 26(5), 481-489. Abstract. DOI.
Baron S, Patterson A, Maull R, Warnaby G (2017). Feed People First. Journal of Service Research, 21(1), 135-150. DOI.
Batista L, Davis-Poynter S, Ng I, Maull R (2017). Servitization through outcome-based contract – a systems perspective from the defence industry. International Journal of Production Economics, 192, 133-143. DOI.
Parry GC, Brax SA, Maull RS, Ng ICL (2016). Operationalising IoT for reverse supply: the development of use-visibility measures. Supply Chain Management, 21(2), 228-244. Abstract. DOI.
Ng I, Scharf K, Pogrebna G, Maull R (2015). Contextual variety, Internet-of-Things and the choice of tailoring over platform: Mass customisation strategy in supply chain management. International Journal of Production Economics, 159, 76-87. Full text. DOI.
Ponsignon F, Klaus P, Maull RS (2015). Experience co-creation in financial services: an empirical exploration. Journal of Service Management, 26(2), 295-320. Abstract. DOI.
Ponsignon F, Maull RS, Smart PA (2014). Four archetypes of process improvement: a Q-methodological study. International Journal of Production Research, 52(15), 4507-4525. Abstract.  Full text. DOI.
Maull RS, Liang L, Smart PA (2013). Applications of Reference Models for Supply Chain Integration. Production Planning and Control
Childe SJ, Maull R, Maddern H, Smart A (2013). End-to-end process management: implications for theory and practice. Production Planning & Control Abstract. DOI.
Ponsignon F, Maull RS, Smart PA (2013). Four archetypes of process improvement: a Q-methodological study. International Journal of Production Research
Maull R, Johnston R, Geraldi J (2012). Service Supply Chains: a Customer Perspective. Journal of Supply Chain Management, 48(4). Full text.
Smith L, Ng I, Maull R (2012). The three value proposition cycles of equipment-based service. Production Planning and Control, 23(7), 553-570. Abstract. DOI.
Ng ICL, Parry G, Smith L, Maull RS, Briscoe G (2012). Transitioning from a Goods-Dominant to a Service-Dominant Logic: Visualising the Value Proposition of Rolls Royce. Journal of Service Management, 23(3), 416-439.
Smith L, Maull RS, Ng I (2011). Servitization and Operations Management: a Service Dominant-Logic Approach. International Journal of Operations and Production Management Full text.
Maull RS, Smart PA, Harris A, AAF K (2009). An evaluation of 'fast track' in A&E: a discrete event simulation approach. The Service Industries Journal, 29(7), 923-941. Abstract.  Full text. DOI.
Ng ICL, Maull R, Yip N (2009). Outcome-based Contracts as a driver for Systems thinking and Service-Dominant Logic in Service Science: Evidence from the Defence industry. European Management Journal, 27(6), 377-387. Full text.
Smart PA, Maddern H, Maull RS (2009). Understanding Business Process Management: Implications for Theory and Practice. British Journal of Management, 20(4), 491-507. Full text.
kumar V, smart PA, Maddern H, Maull RS (2008). Alternative Perspectives on Service Quality and Customer Satisfaction: the Role of BPM. International Journal of Service Industry Management, 19(2), 176-187.
Ng I, Maull RS, Godsiff P (2008). An integrated approach towards revenue management. Journal of Revenue Pricing and Management(7), 185-195. Abstract.
batista L, smart A, Maull RS (2008). The systemic perspective of service processes: underlying theory, architecture and approach. Production Planning and Control, 19(5), 535-544. Full text.
Smart PA, Baker P, Maddern H, Maull R (2007). Customer Satisfaction and Service Quality in UK Financial Services. International Journal of Operations & Production Management, 27(9), 999-1019. Full text. DOI.
Maddern H, Maull RS, Smart PA, Baker P (2007). Customer satisfaction and service quality in UK financial services. International Journal of Operations & Production Management, 27(9-10), 998-1019. Abstract. DOI.
Maddern H, Maull RS, Smart A, Baker P (2007). Satisfaction and Service Quality in UK Financial Services. International Journal of Operations and Production Management, 27(9), 999-1019.
Smart PA, Maull RS, Radnor Z, Childe S (2004). A Methodology for the Application of Business Processes in Small and Medium Sized Enterprises. Production Planning and Control, 15(1).
Childe SJ, Maull RS, Radnor ZJ, Smart PA (2004). Capitalizing on thematic initiatives: a framework for process-based change in SMEs. Production Planning & Control, 15(1), 2-12. DOI.
Bales RR, Maull RS, Radnor Z (2004). The Development of Supply Chain Management Within the Aerospace Manufacturing Sector. Supply Chain Management Journal, 9, 250-256.
Bales RR, Maull RS, Radnor Z (2004). The development of supply chain management within the aerospace manufacturing sector. Supply Chain Management-An International Journal, 9(3-4), 250-255. Abstract. DOI.
Smart PA, Maull RS, Radnor Z, Housel TJ (2003). An approach for identifying value in business processes. Journal of Knowledge Management, 7(4), 49-61.
Smart PA, Housel T, Maull R, Radnor ZJ (2003). An approach for identifying value in business processes. Journal of Knowledge Management, 7(4), 49-61. DOI.
Maull RS, Maull W, Tranfield D (2003). Factors characterising the maturity of BPR programmes. International Journal of Operations & Production Management, 23(6), 596-624. DOI.
Maull RS, Ellis B, Williams T (2002). Demand chain management theory: constraints and development from global aerospace supply webs. Journal of Operations Management, 20(6), 691-706. DOI.
Childe SJ, Maull RS, Nash Z (2001). Factors affecting the implementation of process based change. International Journal of Technology Management, 22(1-3), 55-72. DOI.
Maull RS, Brown P, Cliffe R (2001). Organisational Culture and Quality Improvement. International Journal of Operations & Production Management, 21(3), 302-327. DOI.
Smart PA, Maull RS, Childe SJ (1999). A reference model of 'operate' processes for process-based change. International Journal of Computer Integrated Manufacturing, 12(6), 471-482. Abstract.
Maull RS, Weaver AM, Childe SJ, Smart PA, Bennett J (1995). Current issues in Business Process Re-engineering in UK manufacturing companies. International Journal of Operations and Production Management
Childe SJ, Maull RS, Bennett J (1994). FRAMEWORKS FOR UNDERSTANDING BUSINESS PROCESS REENGINEERING. International Journal of Operations and Production Management, 14(12), 22-34. Abstract.
Maull RS, Childe SJ (1993). A step-by-step guide to the identification of an appropriate computer-aided production management system. Production Planning and Control, 4(1), 69-76. Abstract. DOI.
Childe SJ, Maull RS, Weaver AM (1993). THE APPLICATION OF HIERARCHICAL CONTROL-SYSTEMS TO REDUCE LEAD TIMES IN ONE-OF-A-KIND PRODUCTION (OKP). IFIP Transactions B-Applications in Technology, 13, 517-524. Abstract.
Tannock, JDT, Maull RS (1988). THE INTEGRATED QUALITY SYSTEM IN CIM. COMPUTER INTEGRATED MANUFACTURING SYSTEMS, 1(4), 228-234.

Chapters

Ng ICL, Maull RS (In Press). Embedding the New Discipline of Service Science. In Demirkan H, Spohrer JC, Krishna V (Eds.) The Science of Service Systems, Springer.
Ng I, Maull RS (In Press). Embedding the new Discipline of Service Science. In  (Ed) Advancement of Services Systems.

Conferences

Kewell EJ, Mulligan C, Godsiff P, Maull R (2017). Programmable Money, Digital Gold and the Future of Blockchain:. Categorizing the Affordances and Expectations of a Promising Technology. CADE. 1st - 3rd Jun 2017. Abstract.
Kumar V, Smart PA, Maddern H, Maull RS (2008). Alternative perspectives on service quality and customer satisfaction: the role of BPM. 10th International Research Symposium on Service Excellence in Management (QUIS 10). 14th - 17th Jun 2007. Abstract. DOI.
Kumar V, Maddern H, Smart PA, Maull RS, Tiwari MK (2006). Analysing the drivers of customer satisfaction using structural equation modelling. 10th Annual conference of the Society of Operations Management. 21st - 23rd Dec 2006.
Smart PA, Maddern H, Maull RS (2006). Business Process Management (BPM): the missing link in the service profit chain. Production Operations Management Society - College of Service Operations.
Maddern H, Smart PA, Spilsbury C, Maull RS (2005). BPM as an enabler for Six Sigma. European Operations Management Conference.
Maddern H, Maull RS, Smart PA, Spilsbury C (2005). Business Process Management As an Enabler for Six Sigma: Evidence from UK Financial Services. Operations and Global Competiveness.
Maull RS, Smart PA, Karasneh A, Smith D (2004). Process Design in Hospitals: the Role of Simulation Models. 11th International Annual EurOMA conference. 27th - 29th Jun 2004.
Maddern H, Maull RS, Smart PA (2004). Understanding Business process management: Evidence from UK Financial Services. 11th International Annual EurOMA conference. 27th - 29th Jun 2004.
Maddern H, Maull RS (2003). Measuring Business Process Management: a case study from UK Financial Services. One World: One View of POM?.
Smart PA, Maull RS, Smith D (2003). Strategies for Integration: the Three lens Model. in One World: One View of POM?.
Bales R, Maull RS, Radnor Z (2003). The Development of Supply Chain Management within the Aerospace Manufacturing Sector. One World: One View of POM?.
Smart PA, Maull RS, Karasneh A, Housel T, Radnor Z (2001). An approach to identify value in business processes. 8th International European Operations Management Association Conference.
Williams T, Maull RS, Ellis B, Gregory M (2001). Global aerospace competences: strategy and supply chain tiers. 8th International European Operations Management Association Conference.
Smart PA, Maull RS, Greswell T, Radnor Z (2001). The characterisation and validation of a framework for process based change in SMEs. 1st World Conference on Production and Operations Management.
Maull RS, Weaver AM, Childe SJ, Smar PA, Bennett J (1995). Current issues in business process re-engineering. DOI.
Childe SJ, Delapascua G, Hallihan AJ, Maull RS, Pearce PD (1993). PRODUCTIVITY IMPROVEMENTS IN a MAKE TO ORDER COMPANY. 4th International Conference on Productivity and Quality Research. 9th - 12th Feb 1993.
Childe SJ, Maull RS, Weaver AM (1993). THE APPLICATION OF HIERARCHICAL CONTROL-SYSTEMS TO REDUCE LEAD TIMES IN ONE-OF-A-KIND PRODUCTION (OKP). 5TH INTERNATIONAL CONFERENCE ON ADVANCES IN PRODUCTION MANAGEMENT SYSTEMS ( APMS 93 ). 28th - 30th Sep 1993.
Maull RS, Childe SJ, Hughes DR (1991). A USER LED METHODOLOGY FOR THE DESIGN AND IMPLEMENTATION OF INTEGRATED PRODUCTION MANAGEMENT-SYSTEMS. 4TH INTERNATIONAL CONF ON COMPUTER APPLICATIONS IN PRODUCTION AND ENGINEERING : INTEGRATION ASPECTS ( CAPE 91 ). 10th - 12th Sep 1991.

Publications by year


In Press

Ponsignon F, Smart PA, Maull RS (In Press). A new perspective on service delivery systems: the transformational context. Production Planning and Control; Journal of Service Research
Ponsignon F, Smart PA, Maull RS (In Press). A new perspective on service delivery systems: the transformational context. International Journal of Operations and Production Management
Maull RS, Maull WM, Holme M (In Press). An Investigation of Demographic Risk Factors in Predicting the Incidence of Dwelling Fires. European Journal of Operational Research
Ng ICL, Maull RS (In Press). Embedding the New Discipline of Service Science. In Demirkan H, Spohrer JC, Krishna V (Eds.) The Science of Service Systems, Springer.
Ng I, Maull RS (In Press). Embedding the new Discipline of Service Science. In  (Ed) Advancement of Services Systems.
Ponsignon F, Smart PA, Maull RS (In Press). Process design principles in service firms: Universal or context dependent? a literature review and new research directions. Total Quality Management & Business Excellence Full text. DOI.
Ponsignon F, Smart PA, Maull RS (In Press). SERVICE DELIVERY SYSTEM DESIGN: characteristics and contingencies. International Journal of Operations and Production Management, 31(3), 324-349. Full text. DOI.
Ponsignon F, Smart PA, Maull RS (In Press). Service Delivery System Design: Characteristics and Contingencies. International Journal of Operations and Production Management, 3, 324-346.

In Prep

Maddern H, Smart PA, Maull RS (In Prep). Service supply chain management: a way forward. International Journal of Management Reviews

In Press

Kumar V, batista L, Maull RS (In Press). The Impact of Operations Performance on Customer Loyalty.
kumar V, Batista L, Maull R (In Press). The Impact of Operations Performance on Customer Loyalty. Service Industries Journal
Smith L, Ng I, Maull RS (In Press). The Three Value Cycles of Equipment-Based Service. Production Planning and Control Full text.
Lopez D, Plans D, Maull R, Alexander AT (In Press). The transfer of knowledge in coupled interactive modes of open innovation.

2019

Pearson S, May D, Leontidis G, Swainson M, Brewer S, Bidaut L, Frey JG, Parr G, Maull R, Zisman A, et al (2019). Are Distributed Ledger Technologies the panacea for food traceability?. Global Food Security, 20, 145-149. Abstract. DOI.

2017

Maull R, Godsiff P, Mulligan C, Brown A, Kewell B (2017). Distributed ledger technology: Applications and implications. Strategic Change, 26(5), 481-489. Abstract. DOI.
Baron S, Patterson A, Maull R, Warnaby G (2017). Feed People First. Journal of Service Research, 21(1), 135-150. DOI.
Kewell EJ, Mulligan C, Godsiff P, Maull R (2017). Programmable Money, Digital Gold and the Future of Blockchain:. Categorizing the Affordances and Expectations of a Promising Technology. CADE. 1st - 3rd Jun 2017. Abstract.
Batista L, Davis-Poynter S, Ng I, Maull R (2017). Servitization through outcome-based contract – a systems perspective from the defence industry. International Journal of Production Economics, 192, 133-143. DOI.

2016

Parry GC, Brax SA, Maull RS, Ng ICL (2016). Operationalising IoT for reverse supply: the development of use-visibility measures. Supply Chain Management, 21(2), 228-244. Abstract. DOI.

2015

Ng I, Scharf K, Pogrebna G, Maull R (2015). Contextual variety, Internet-of-Things and the choice of tailoring over platform: Mass customisation strategy in supply chain management. International Journal of Production Economics, 159, 76-87. Full text. DOI.
Ponsignon F, Klaus P, Maull RS (2015). Experience co-creation in financial services: an empirical exploration. Journal of Service Management, 26(2), 295-320. Abstract. DOI.

2014

Ponsignon F, Maull RS, Smart PA (2014). Four archetypes of process improvement: a Q-methodological study. International Journal of Production Research, 52(15), 4507-4525. Abstract.  Full text. DOI.

2013

Maull RS, Liang L, Smart PA (2013). Applications of Reference Models for Supply Chain Integration. Production Planning and Control
Childe SJ, Maull R, Maddern H, Smart A (2013). End-to-end process management: implications for theory and practice. Production Planning & Control Abstract. DOI.
Ponsignon F, Maull RS, Smart PA (2013). Four archetypes of process improvement: a Q-methodological study. International Journal of Production Research

2012

Maull R, Johnston R, Geraldi J (2012). Service Supply Chains: a Customer Perspective. Journal of Supply Chain Management, 48(4). Full text.
Smith L, Ng I, Maull R (2012). The three value proposition cycles of equipment-based service. Production Planning and Control, 23(7), 553-570. Abstract. DOI.
Ng ICL, Parry G, Smith L, Maull RS, Briscoe G (2012). Transitioning from a Goods-Dominant to a Service-Dominant Logic: Visualising the Value Proposition of Rolls Royce. Journal of Service Management, 23(3), 416-439.

2011

Smith L, Maull RS, Ng I (2011). Servitization and Operations Management: a Service Dominant-Logic Approach. International Journal of Operations and Production Management Full text.

2009

Maull RS, Smart PA, Harris A, AAF K (2009). An evaluation of 'fast track' in A&E: a discrete event simulation approach. The Service Industries Journal, 29(7), 923-941. Abstract.  Full text. DOI.
Ng ICL, Maull R, Yip N (2009). Outcome-based Contracts as a driver for Systems thinking and Service-Dominant Logic in Service Science: Evidence from the Defence industry. European Management Journal, 27(6), 377-387. Full text.
Smart PA, Maddern H, Maull RS (2009). Understanding Business Process Management: Implications for Theory and Practice. British Journal of Management, 20(4), 491-507. Full text.

2008

kumar V, smart PA, Maddern H, Maull RS (2008). Alternative Perspectives on Service Quality and Customer Satisfaction: the Role of BPM. International Journal of Service Industry Management, 19(2), 176-187.
Kumar V, Smart PA, Maddern H, Maull RS (2008). Alternative perspectives on service quality and customer satisfaction: the role of BPM. 10th International Research Symposium on Service Excellence in Management (QUIS 10). 14th - 17th Jun 2007. Abstract. DOI.
Ng I, Maull RS, Godsiff P (2008). An integrated approach towards revenue management. Journal of Revenue Pricing and Management(7), 185-195. Abstract.
batista L, smart A, Maull RS (2008). The systemic perspective of service processes: underlying theory, architecture and approach. Production Planning and Control, 19(5), 535-544. Full text.

2007

Smart PA, Baker P, Maddern H, Maull R (2007). Customer Satisfaction and Service Quality in UK Financial Services. International Journal of Operations & Production Management, 27(9), 999-1019. Full text. DOI.
Maddern H, Maull RS, Smart PA, Baker P (2007). Customer satisfaction and service quality in UK financial services. International Journal of Operations & Production Management, 27(9-10), 998-1019. Abstract. DOI.
Maddern H, Maull RS, Smart A, Baker P (2007). Satisfaction and Service Quality in UK Financial Services. International Journal of Operations and Production Management, 27(9), 999-1019.

2006

Kumar V, Maddern H, Smart PA, Maull RS, Tiwari MK (2006). Analysing the drivers of customer satisfaction using structural equation modelling. 10th Annual conference of the Society of Operations Management. 21st - 23rd Dec 2006.
Smart PA, Maddern H, Maull RS (2006). Business Process Management (BPM): the missing link in the service profit chain. Production Operations Management Society - College of Service Operations.

2005

Maddern H, Smart PA, Spilsbury C, Maull RS (2005). BPM as an enabler for Six Sigma. European Operations Management Conference.
Maddern H, Maull RS, Smart PA, Spilsbury C (2005). Business Process Management As an Enabler for Six Sigma: Evidence from UK Financial Services. Operations and Global Competiveness.

2004

Smart PA, Maull RS, Radnor Z, Childe S (2004). A Methodology for the Application of Business Processes in Small and Medium Sized Enterprises. Production Planning and Control, 15(1).
Childe SJ, Maull RS, Radnor ZJ, Smart PA (2004). Capitalizing on thematic initiatives: a framework for process-based change in SMEs. Production Planning & Control, 15(1), 2-12. DOI.
Maull RS, Smart PA, Karasneh A, Smith D (2004). Process Design in Hospitals: the Role of Simulation Models. 11th International Annual EurOMA conference. 27th - 29th Jun 2004.
Bales RR, Maull RS, Radnor Z (2004). The Development of Supply Chain Management Within the Aerospace Manufacturing Sector. Supply Chain Management Journal, 9, 250-256.
Bales RR, Maull RS, Radnor Z (2004). The development of supply chain management within the aerospace manufacturing sector. Supply Chain Management-An International Journal, 9(3-4), 250-255. Abstract. DOI.
Maddern H, Maull RS, Smart PA (2004). Understanding Business process management: Evidence from UK Financial Services. 11th International Annual EurOMA conference. 27th - 29th Jun 2004.

2003

Smart PA, Maull RS, Radnor Z, Housel TJ (2003). An approach for identifying value in business processes. Journal of Knowledge Management, 7(4), 49-61.
Smart PA, Housel T, Maull R, Radnor ZJ (2003). An approach for identifying value in business processes. Journal of Knowledge Management, 7(4), 49-61. DOI.
Maull RS, Maull W, Tranfield D (2003). Factors characterising the maturity of BPR programmes. International Journal of Operations & Production Management, 23(6), 596-624. DOI.
Maddern H, Maull RS (2003). Measuring Business Process Management: a case study from UK Financial Services. One World: One View of POM?.
Smart PA, Maull RS, Smith D (2003). Strategies for Integration: the Three lens Model. in One World: One View of POM?.
Bales R, Maull RS, Radnor Z (2003). The Development of Supply Chain Management within the Aerospace Manufacturing Sector. One World: One View of POM?.

2002

Maull RS, Ellis B, Williams T (2002). Demand chain management theory: constraints and development from global aerospace supply webs. Journal of Operations Management, 20(6), 691-706. DOI.

2001

Smart PA, Maull RS, Karasneh A, Housel T, Radnor Z (2001). An approach to identify value in business processes. 8th International European Operations Management Association Conference.
Childe SJ, Maull RS, Nash Z (2001). Factors affecting the implementation of process based change. International Journal of Technology Management, 22(1-3), 55-72. DOI.
Williams T, Maull RS, Ellis B, Gregory M (2001). Global aerospace competences: strategy and supply chain tiers. 8th International European Operations Management Association Conference.
Maull RS, Brown P, Cliffe R (2001). Organisational Culture and Quality Improvement. International Journal of Operations & Production Management, 21(3), 302-327. DOI.
Smart PA, Maull RS, Greswell T, Radnor Z (2001). The characterisation and validation of a framework for process based change in SMEs. 1st World Conference on Production and Operations Management.

1999

Smart PA, Maull RS, Childe SJ (1999). A reference model of 'operate' processes for process-based change. International Journal of Computer Integrated Manufacturing, 12(6), 471-482. Abstract.

1995

Maull RS, Weaver AM, Childe SJ, Smart PA, Bennett J (1995). Current issues in Business Process Re-engineering in UK manufacturing companies. International Journal of Operations and Production Management
Maull RS, Weaver AM, Childe SJ, Smar PA, Bennett J (1995). Current issues in business process re-engineering. DOI.

1994

Childe SJ, Maull RS, Bennett J (1994). FRAMEWORKS FOR UNDERSTANDING BUSINESS PROCESS REENGINEERING. International Journal of Operations and Production Management, 14(12), 22-34. Abstract.

1993

Maull RS, Childe SJ (1993). A step-by-step guide to the identification of an appropriate computer-aided production management system. Production Planning and Control, 4(1), 69-76. Abstract. DOI.
Childe SJ, Delapascua G, Hallihan AJ, Maull RS, Pearce PD (1993). PRODUCTIVITY IMPROVEMENTS IN a MAKE TO ORDER COMPANY. 4th International Conference on Productivity and Quality Research. 9th - 12th Feb 1993.
Childe SJ, Maull RS, Weaver AM (1993). THE APPLICATION OF HIERARCHICAL CONTROL-SYSTEMS TO REDUCE LEAD TIMES IN ONE-OF-A-KIND PRODUCTION (OKP). 5TH INTERNATIONAL CONFERENCE ON ADVANCES IN PRODUCTION MANAGEMENT SYSTEMS ( APMS 93 ). 28th - 30th Sep 1993.
Childe SJ, Maull RS, Weaver AM (1993). THE APPLICATION OF HIERARCHICAL CONTROL-SYSTEMS TO REDUCE LEAD TIMES IN ONE-OF-A-KIND PRODUCTION (OKP). IFIP Transactions B-Applications in Technology, 13, 517-524. Abstract.

1991

Maull RS, Childe SJ, Hughes DR (1991). A USER LED METHODOLOGY FOR THE DESIGN AND IMPLEMENTATION OF INTEGRATED PRODUCTION MANAGEMENT-SYSTEMS. 4TH INTERNATIONAL CONF ON COMPUTER APPLICATIONS IN PRODUCTION AND ENGINEERING : INTEGRATION ASPECTS ( CAPE 91 ). 10th - 12th Sep 1991.

1988

Tannock, JDT, Maull RS (1988). THE INTEGRATED QUALITY SYSTEM IN CIM. COMPUTER INTEGRATED MANUFACTURING SYSTEMS, 1(4), 228-234.

External positions

  • Visiting Professor at the Australian School of Business at UNSW.

His teaching is primarily executive education modules delivered for corporate clients.

Modules

2020/21

Information not currently available