Vikas Graduation


Professor Roger Maull named President of Scientific Committee

Prof. Roger Maull has been named the President of the Scientific Committee for the Operations Management track at the 13th International Research Conference in Service Management, May 27-30, 2014 in the French city of La Londe les Maures.

The event is one of the premier conferences on service management.  Held bi-annually since 1990, it aims to address a variety of aspects relating to the design and management of service systems from the perspectives of the Human Resources, Marketing and Operations disciplines.

Prof. Maull is honoured to be invited to chair the Operations track, following in the footsteps of such distinguished Professors as Bob Johnston (Warwick), Chris Voss (LBS & Warwick), Dick Chase (USC) and James Heskett (Harvard) to name but a few.  More information on the 2014 La Londe Conference, including a Call for Papers and Travel Information, can be found on the conference website.

Dr. Fred Ponsignon delivers keynote conference presentations

Dr. Fred Ponsignon was invited to deliver two keynote presentations at the 4th Six Sigma and Process Improvement Conference, held in Makati City in the Philippines on 15th and 16th August 2013.  The conference was attended by over 120 practitioners from a variety of manufacturing and service industries. Fred drew on recent ISR research to discuss the key elements organisations need to apply to become process-centric. 

The presentation also highlighted some of the important challenges facing organisations on the process management journey, and presented four strategies of process improvement to achieve process excellence. Fred said he was “delighted to be invited to share ISR’s expertise and knowledge on the topics of process management and improvement which are becoming pivotal in emerging countries like the Philippines.”

To find out more about the research presented by Fred at this event, please contact him at

Two short videos showing the first minutes of Fred’s two keynote presentations can be found here:

Hub of all Things (HAT) wins grant award

Roger Maull has been awarded  £117,000 from the RCUK Digital Economy programme as part of a £1.2M project entitled the Hub of all Things (HAT). The Hatters are a team of researchers led by Prof Irene Ng (Warwick Manufacturing Group) and include research groups based in Nottingham, Cambridge, Warwick Business School, Edinburgh and UWE.

The HAT will take data from sensors placed around the home along with ethnographic data on behaviour and use various modelling approaches to identify relationships amongst the datasets. It is anticipated that we will be able to identify potential new business models emerging from the analysis.

Best newcomer team at the SISO Simulation Smackdown

The Simulation Interoperability Standards Organization (SISO) has developed the SISO Simulation Smackdown. The goal of Smackdown is for teams across the world to gain skills in distributed simulation using software based on the IEEE 1516 High Level Architecture (HLA) standard. Supported by NASA, the challenge was to collaborate on a distributed simulation which explores the Aitken basin on the moon’s surface. A combined team from Brunel (Simon Taylor) and ISR (Navonil Mustafee) were the first UK team to participate in the SISO Simulation Smackdown. The team was supported by Simul8 Corporation. The Brunel-ISR team won an iPad for the best newcomer team! The technology demonstration event was held earlier in the month in San Diego. Other teams participating in the event included MIT, Genoa University, UAHuntsville and University of Nebraska. Read further details about the event here.

Journal ‘impact’ hailed as best ever

In a recent letter the publisher of leading title, International Journal of Operations & Production Management noted that its ‘Impact Factor’ has risen to its highest ever level. The journal is edited by Professor Steve Brown, assisted by Roger Maull, Harry Maddern and Andi Smart from the Centre for Innovation and Service Research. Read full news story...

ISR is awarded £1.5m Network Grant: New Economic Models of the Digital Economy (NEMODE)

NEMODE is an initiative under the Research Councils UK (RCUK)’s Digital Economy (DE) research programme to bring together communities to explore new economic models in the Digital Economy. The project, which began in April 2012, has funding of £1.5 million over the next three years.

New ISR team members

ISR welcomes 5 new members to its expanding research team. The new members comprise of two Research Fellows, two Business Practitioner Research Fellows and an Associate Research Fellow working across a number of Health and Innovation grants, as well as NEMODE.

Fast Forward Competition

ISR is awarded £80 000 under the Intellectual Property Office – Fast Forward Competition to develop research into innovation fitness in the Southwest SMEs.

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