Business 2 Business (B2B) Marketing
The B2B Marketing module takes the view that all managers need to understand business-to-business (B2B) commerce in national and globalized economies. Half of all economic activity involves purchases by organizations, rather than by individual consumers – with IBM, GE, Accenture, Deloitte, and Intel all examples of great B2B companies. To thrive in business markets, managers in all functions need to understand the importance and complexity of inter-organizational relationships and networks.
With companies and economies striving to accelerate growth in markets disrupted by digitization and globalization, the role of innovation within business ecosystems, and digital marketing in B2B contexts, will be given particular consideration.
Most organizations lack a clear value proposition. Throughout this module the participants will work with local B2B organizations to develop their value proposition, considering the role of the whole organization in delivering differentiation that matters.
Internationalisation: You will assess how the international sourcing of components and business services relies on complex B2B relationships managed across time zones, involving major cultural differences between companies, individuals and networks
Employability: With half the world’s economic activity and employment within B2B markets, increased understanding of B2B marketing will strongly support career development, creating opportunities beyond the more regularly studied Business to Consumer (B2C) environment
Sustainability: The module analyses how ethics and sustainability influence B2B relationships, and how a proactive B2B marketing stance in these areas can lead to business growth
Full module specification
|Module title:||Business 2 Business (B2B) Marketing|
|Duration of module:||
Duration (weeks) - term 3: |
4 days (+ 6 weeks study)
Whatever the market, trust and the ability to develop business relationships continue to lie at the heart of successful Business-to-Business Marketing (B2B) activity. In our increasingly interdependent world, winning requires more than just delivering on your own promises. It means ensuring – through B2B relationships – that an ecosystem of partners – some visible, some hidden – deliver on their promises, too.
The module explores how great B2B companies make themselves, and their product/service portfolios essential and sustainable within business ecosystems.
The key objectives of the module are to connect you with innovative business thinking in the areas of:
- The critical nature of B2B marketing in navigating and managing the innovation and operational ecosystems on which organizational success depends
- Emerging business models in increasing digitally-dependent B2B environments
- Designing and exploiting high impact value propositions
- Understanding how B2B marketing and relationships influence successful B2C marketing activities
The module will build on ideas that have been presented in the earlier core marketing module.
ILO: Module-specific skills
- 1. critically evaluate the nature and importance of B2B transactions to all consumer and business transactions worldwide, considering how B2B the importance of B2B services in particular
- 2. appraise the role of Customer Relationship Management and Key Account Management within simple and complex B2B relationships
- 3. assess the role of innovation within B2B relationships
ILO: Discipline-specific skills
- 4. explain the buying process, why this process can vary with culture and markets, and the critical role of decision-making units (DMUs)
- 5. design, communicate and deliver compelling value propositions that drive product and service adoption within value networks
- 6. evaluate the role of innovation in inter-organizational relationships
- 7. assess how sales team leadership and management drive Key Account Management and pro-active pricing models
ILO: Personal and key skills
- 8. demonstrate consultancy skills in assessing and communicating the internal and external strengths and weaknesses of organizations
- 9. identify the key external and internal areas that should be analyzed when formulating marketing plans, including the importance of internal and external relationships and networks
- 10. explain how co-creation skills are best deployed within business networks
- The Significance of B2B Marketing
- Organizational Buying Behaviour,
- Inter-Organizational Relationships (CRM)
- Marketing Channels & Supply Chains
- Industrial Networks and the Adoption Chain
- B2B Marketing, Planning, Analysis, Strategy and Implementation
- Business Products, Value and Pricing
- Business Services
- Marketing Communications, Personal Selling & Sales Management including Key Account Management (KAM)
Indicative learning resources - Basic reading
Ellis, N (2011) Business-to-Business Marketing: Relationships, Networks & Strategies, OUP
Adner, R (2012) The Wide Lens, Penguin
Kumar, V and Reinartz, W (2012) Customer Relationship Management: Concept, Strategy, and Tools, Springer
Indicative learning resources - Web based and electronic resources
Last revision date