Tuesday February 09, 2010

Professor Roger Maull

Professor Roger Maull

BA Economics Wolverhampton Polytechnic, MSc Managment Information Systems, Sheffield City Polytechnic, PhD Bristol Polytechnic.

Professor of Management, Head of the Department of Management

Email:

Telephone: (01392) 263213

Profile

Roger Maull is a Professor of Management in the University of Exeter Business School. He has a BA in Economics, and an MSc in Management Information Systems. He gained his PhD in 1986 in the use of the business process modelling in manufacturing His major research interests are in applying systems thinking within the management of business operations. This intellectually rigorous approach was developed in the Natural Sciences and is likely to provide a sustainable challenge to orthodox Operations Management thinking. In recent years authors such as Mike Pidd (Professor of Management Science at the University of Lancaster) have shown how systems thinking can be the basis for analysing complex organisational problems. The application of the concepts of systems thinking to Operations Management has contributed to the approach known as Business Process Management. BPM is a promising alternative perspective to traditional Operations Management. It concentrates on how an organisation delivers its products and services, focusing on the customer perspective and flows of information rather than on the traditional organisational functions and hierarchy. Managing business processes draws on ideas not only from systems thinking but also from, Economics, Strategic Management, Control Engineering and Information Systems. As such his research challenges and extends the traditional boundaries of Operations Management research. This provides opportunities for publications that are outside the conventional area of Production based Operations Management. In the last five years he has moved away from traditional manufacturing based Operations Management to working much more closely with the services and public sectors. This has led to a number of publications which have addressed managing processes in the service sectors eg Computing, Banking, Telecoms and Logistics For example, a recent paper is an account of the success of applying systems principles to managing processes within the NHS. He has developed and delivered a wide range of process modelling courses for companies such as Vodafone, Woolwich, IBM, and ICL, Rank Xerox, GKN/Westland Aerospace, Lloyds/TSB, Scottish Amicable Scottish Power, British Aerospace, Motability Finance Ltd, DuPont, Fujitsu, Prudential and Sprint PCS. He has been awarded international grants to work with industry in the USA, Australia, Germany and Italy. He regularly acts as a BPM advisor for a wide ranging group of companies and public bodies including; Vodafone, LloydsTSB, Britannia Building Society, Compaq, IBM, hospital trusts, Society of British Aerospace Companies (SBAC), Met Police. He has successfully supervised eleven PhD students and examined twelve PhDs.

Research Interests

Taught Modules

Administrative Responsibilities

External Positions

Selected Publications

Recent Journal papers

  1. Maull R, Smart PA, and Harris A, (2009) Simulating an Accident and Emergency department: Some General Conclusions. Accepted by Service Industries Journal.  To be published in Vol 29 No 5.
  2. V. Kumar, P. A. Smart, H. Maddern, R. S. Maull (2008) Alternative Perspectives On Service Quality And Customer Satisfaction: The Role Of BPM. International Journal of Service Industry Management volume 19, number 2.
  3. Harry Maddern, Roger Maull, Andi Smart, Paul Baker (2007) Satisfaction and    Service Quality In UK Financial Services. International Journal of Operations and Production Management. Vol  27.9, September 2007 pp999-1019.
  4. R K Singh, A K Choudhury, M K Tiwari, and R S Maull (2006) An integrated fuzzy-based decision support system for the selection of lean tools: a case study from the steel industry. Proc. IMechE Part B: J. Engineering Manufacture, Vol. 220 (B10), 1735-1749.
  5. Smart P, Maull R, Radnor Z and Childe S (2004) A Methodology For The Application Of Business Processes In Small And Medium Sized Enterprises. Production Planning and Control vol 15 issue 01.
  6. R.R. Bales, R.S. Maull and Z Radnor, (2004) The Development Of Supply Chain Management Within The Aerospace Manufacturing Sector; Supply Chain Management Journal: Vol 9 250-256
  7. P Andi Smart; Roger S Maull; Zoe J Radnor; Thomas J Housel (2003) An approach for identifying value in business processes Journal of Knowledge Management, Volume 7 Issue 4 Pages: 49-61
  8. Maull R, Tranfield D and Maull W (2003). Factors characterising the maturity of BPR programmes International Journal of Operations and Production Management. Volume: 23 Number: 6 Pages: 596 – 624
  9. Williams T, Maull R and Ellis B (2002) Demand chain management theory: constraints and development from global aerospace supply webs. Journal of Operations Management, Vol 20 (6) pp. 691-706
  10. Maull R, Brown P and Cliffe R (2001) Organisational Culture and Quality Improvement. International Journal of Operations and Production Management. Vol 21 No 3, May 2001 pp 302-327.
  11. Nash Z, Childe S and Maull R 2001 Factors affecting the implementation of process based change, International Journal of Technology and Management Volume 22, Nos 1/2/3 (bound together) pp55-72

Recent Conference Papers

  1. Ponsignon F, Smart P A, Maull R S, (2007), Service delivery systems: a business process perspective, EurOMA / POMS College of Service Operations, London Business School, 12-13 July. (Best Paper / High Commendation Award)
  2. Vikas Kumar, H. Maddern, R.S. Maull, P.A. Smart, 2007, Analysing the role of BPM in driving customer satisfaction, In the proceedings of The 10th International Research Symposium on Service Excellence in Management, June 14-17, pp. 221-229 (Best Paper Award).
  3. Batista, Luciano; Smart, Andi and Maull, Roger (2007). The Systemic Perspective of Service Processes: Underlying Theory, Architecture and Approach, Proceedings of the 14th International Annual EurOMA Conference, June 2007, Ankara: Turkey.
  4. Williams T. & Maull R. (2006), Global strategies to offshore operations in the aerospace sector. European Operations Management Association, EUROMA June 2006, Glasgow.
  5. Maddern, H, Maull RS, Smart PA and Spilsbury C (2005) Business Process Management As An Enabler For Six Sigma: Evidence From UK Financial Services. In Operations and Global Competiveness, ed Demester, pp 2053-2061
  6. Maull R, Smart PA, Karasneh A and Smith D (2004) Process Design In Hospitals: The Role Of Simulation Models. In Operations Management As A Change Agent eds wassenhove De Meyer Yucesan Gunes and Muyldermans pp 547-556
  7. Maddern H, Maull R and Smart PA (2004) Understanding Business process management: Evidence From UK Financial Services. In Operations Management As A Change Agent eds wassenhove De Meyer Yucesan Gunes and Muyldermans pp 527-536
  8. Maddern H and Maull R (2003) “Second Generation” Process Thinking: A Case Study From The UK Financial Services Sector. British Academy of Management Conference 2003. Paper number 339.
  9. Maddern H and Maull R (2003) Measuring Business Process Management: a case study from UK Financial Services. In One World: One View of POM? Eds Spina, Vinelli, Cagliano, Kalhschmidt, Ronao, Salvador, pp 945-957.
  10. Bales R, Maull R and Radnor Z (2003) The Development of Supply Chain Management within the Aerospace Manufacturing Sector In One World: One View of POM? Eds Spina, Vinelli, Cagliano, Kalhschmidt, Ronao, Salvador pp 402-412.
  11. Smart PA, Maull R and Smith D (2003) Strategies for Integration: The Three lens Model In One World: One View of POM? Eds Spina, Vinelli, Cagliano, Kalhschmidt, Ronao, Salvador pp 311-322.
  12. Smart PA, Maull R. Karasneh A, Housel T and Radnor Z (2001) An approach to identify value in business processes. In What Really Matters in Operations Eds, Blackmon, Brown, Cousins, Harland Lamming Graves and Maylor, pp 826-843.
  13. Williams T, Maull R, Ellis B, Gregory M (2001) Global aerospace competences: strategy and supply chain tiers. In What Really Matters in Operations Eds, Blackmon, Brown, Cousins, Harland Lamming Graves and Maylor, pp 35-46.
  14. Smart P A, Maull R S, Greswell T, Radnor Z, (2000), The characterisation and validation of a framework for process based change in SMEs, Proceedings of the 1st World Conference on Production and Operations Management, University of Seville, Seville, Spain.