Asymmetries In Service - the extent to which various asymmetries in a service exchange – knowledge, information, emotion, time, power, etc. - can help us to understand and gain additional insight into different service problems.
|Speaker:||Professor Michael Lewis, University of Bath|
|Date:||Wednesday 12 March 2014|
|Time:||14:00 - 16:00|
|Location:||Matrix Lecture Theatre, Building One|