Professor Nav Mustafee

Associate Professor of Operations Management and Analytics

Research area

I am an interdisciplinary researcher and am interested in the use of quantitative methods and applied computing for decision making and behaviour change. More specifically, my research interests are in computer modelling and simulation (M&S), data analytics, hybrid systems modelling and ‘digital’ behaviour change interventions. A focus area is healthcare applications.

What is the name of your current research project, and what does it focus on?

Recently we were awarded an ESRC impact acceleration grant (project co-development) for the modelling of urgent and emergency care in Torbay and South Devon. This research will investigate the hybrid modelling approach for developing a computer model which simulates the current urgent and emergency care system in South Devon and Torbay. The objective of this work is to provide senior decision makers with a tool (the model) through which they can test and then apply ‘what if’ scenarios. These scenarios will model new approaches to improve the coordination of services between A&E and Minor Injury Units.

What other institutions/partners are involved in the project?

I collaborate with Professor John Powell in the application of mixed-methods approach and the use of qualitative system enquiry to aid the development of quantitative models.

What other research projects are you involved in?

Most of my current research projects are with the NHS. Over the past two years, I have has led the development of a digital platform called NHSquicker, that uses real-time information on urgent care and provides nudges (a form of behavioural change intervention) targeted towards A&E attendance. I am the founder and co-chair of the Health and Care IMPACT Network, a collaboration between University of Exeter Business School and health and care partners in South West of England (including RD&E, Northern Devon, Royal Cornwall Hospital NHS Trusts), and which led to the co-creation of NHSquicker.

I have recently received a Parliamentary Academic Fellowship with the Parliamentary Office of Science and Technology (POST) looking at evidence on the efficacy of behavioural insights and behavioural change interventions in healthcare and its use in policy-making. I am currently working on research projects funded by EPSRC, ESRC (Impact Acceleration Account) and The Leverhulme Trust.