8th Service Science Forum - 2011

The focus of the 8th Service Science Forum was ' Innovation Matters: Making it happen’. The forum was held on 14th April and was hosted by University College London. The forum was well attended with close to 35 participants, representing practitioners from UK organisations including Nokia, Rolls Royce, IDS Scheer, Airbus-CIMPA, IBM, Atkins and public sector organisations.

Presentation and Analysis Session

After a brief welcome and introduction by Professor Irene Ng, the 8th Service Science Forum opened with an invitation of collaboration from Professor Andi Smart. Professor Smart highlighted the opportunities for working through research, teaching and PhD studentships, in many cases with support to multiply the impact of funding involved.

The Service Science Forum welcomed John Bessant to discuss Innovation at the Leading Edge. Originally a chemical engineer, Professor John Bessant has been active in research, teaching and consultancy in technology and innovation management for over 25 years. He currently holds the Chair in Innovation and Entrepreneurship at Exeter University Business School, where he is also Research Director. In 2003, he was awarded a Fellowship with the Advanced Institute for Management Research and was also elected a Fellow of the British Academy of Management. He served on the Business and Management Panel of both the 2001 and 2008 Research Assessment Exercises. He has acted as advisor to various national governments and to international bodies including the United Nations, The World Bank and the OECD.

Professor Bessant examined innovation as a dynamic capability and the challenges involved. Characterising these as “Spengler” “Spaghetti” and “Sappho” and how these could be overcome on the way to open collective innovation, through new mindsets, networks and business models.

In an analysis session participants reflected on their organisations’ innovative capabilities and structures using a 5 dimensional tool. This led to discussions on functional responsibility for innovation, including parallels with the development of quality management, followed by the use of app stores and open community development as a basis for innovation.

View the proceedings of the previous forums:

7th Service Science Forum
6th Service Science Forum
5th Service Science Forum
4th Service Science Forum
3rd Service Science Forum
2nd Service Science Forum
1st Service Science Forum

Using our site | Freedom of Information | Data Protection | Copyright & disclaimer | Privacy & Cookies