Leadership and work motivation in tourism services


Speaker:Dr Steven Boyne, formerly Scottish Agricultural College
Date: Wednesday 2 December 2015
Time: 14.30 - 15.30
Location: Matrix Lecture Theatre

Further details

Customer contact service work in tourism organisations is often characterised by relatively poor employment conditions and levels of remuneration. This seminar reports on an exploratory study to develop a latent variable model that measures the effects of inspirational leadership and employee perceptions of empowerment on service employees' levels of work motivation. The findings are based on data from a sample of waiting staff in hotel restaurants in the United Kingdom and indicate that both leadership and empowerment can positively affect employee work motivation. Some practical recommendations for tourism organisations to increase goal-centred motivational leadership behaviour and enhance employee perceptions of empowerment are made. Implications for theory are also reported and the presentation examines ways in which it may be possible to develop theoretical frameworks that can accommodate both motivational leadership and employee empowerment in our understanding of tourism service employees' work motivation.