Operations Management: A Sustainable Perspective

Module description

Operations management is applicable in manufacturing and all aspects of the service sector, from small retailers and professionals to banks and insurance companies, hospitals and utilities. The module presents three main topics: the design of the product/service; the control of the product/service; and improving how the product/service is delivered. You will be expected to evaluate and analyse information under these topics to develop some understanding of the complexities of managing modern-day operations. The module will help students gain an insight into the importance of managing people, processes and systems to deliver sustainable value.  

Full module specification

Module title:Operations Management: A Sustainable Perspective
Module code:BEP1030
Module level:1
Academic year:2020/1
Module lecturers:
  • Mr Stephen Hickman - Lecturer
Module credit:15
ECTS value:






Duration of module: Duration (weeks) - term 2:


Module aims

The aim is to introduce you  to a broad range of operations management concepts, within the context of systems theory. In addition to introductory sessions which explore the characteristics of operations management and systems, three broad areas provide the framework for study:

  • Design - including product/service, process, supply chain, layout & flow, and job design. 
  • Planning and control - including capacity, supply chain, lean and quality. 
  • Improvement - including performance measurement/improvement methods, process reliability,
  • Thematic change programmes/philosophies (e.g. TQM)

ILO: Module-specific skills

  • 1. examine the major concepts and practices of operations management
  • 2. evaluate the effectiveness of operations management practices in a wide range of organisational types (manufacturing, service and public sector)

ILO: Discipline-specific skills

  • 3. synthesise theoretical principles through application to organisational proble
  • 4. appraise organisational practices using systems concepts

ILO: Personal and key skills

  • 5. present findings in a written format with supporting evidence
  • 6. undertake research to gather secondary evidence from both library and internet resources
  • 7. engage in group debates to challenge academic enquiry
  • 8. prioritise activities and manage work constrained by time and deadlines
  • 9. reflect upon personal contributions and complete a self-appraisal of performance
  • 10. share ideas and experiences from different disciplines/places/cultures/generations without prejudice and preconception

Learning activities and teaching methods (given in hours of study time)

Scheduled Learning and Teaching ActivitiesGuided independent studyPlacement / study abroad

Details of learning activities and teaching methods

CategoryHours of study timeDescription
Scheduled learning and teaching activities22Lectures
Scheduled learning and teaching activities5Tutorials
Independent study123Preparation for case study discussion in class, group work, plus research, analysis and writing of individual report.

Formative assessment

Form of assessmentSize of the assessment (eg length / duration)ILOs assessedFeedback method
Case Study AnalysisIn 5 tutorial sessions1-4, 7, 9,10Oral feedback provided by tutor in tutorial session
Development of problem statement1 hour5Peer feedback
Observation skills1 hour6Oral feedback provided by tutor in tutorial session

Summative assessment (% of credit)

CourseworkWritten examsPractical exams

Details of summative assessment

Form of assessment% of creditSize of the assessment (eg length / duration)ILOs assessedFeedback method
Group report in response to given business analysis project (groups of 5-7 students)20Group report: Business Analysis Diagram +1 reflective piece, each a maximum of 1000 words2-6, 8, 9Written feedback provided via ELE
Case Study Analysis201 hour short answer questions1,2, 5-10Written feedback provided via ELE
Individual Report60A written account of an Investigation of an observed business operation/problem 2000 words1,3,5,8Feedback provided on ELE

Details of re-assessment (where required by referral or deferral)

Original form of assessmentForm of re-assessmentILOs re-assessedTimescale for re-assessment
Group report in response to given business analysis project (groups of 5-7 students)Reflective essay 20%2,-6, 8, 9July/August assessment period
Case Study Analysis1 hour short answer questions 20%1,2, 5-10July/August assessment period
Individual ReportIndividual Report 60%1,3,5, 8July/August assessment period

Re-assessment notes

A student will be referred in all components of the assessment that they have failed, if the student fails the module with an overall mark below 40%.

A student if deferred via a single component will be re-assessed in that component only.

Syllabus plan

  • Introduction to Operations Management
  • Transformation Model 
  • Key Concepts
  • Planning and Control 
  • Human Resources
  • Strategic role and Operations Strategy
  • Process Type and Layout 
  • Design of Products & Services 
  • Sequencing and Capacity Planning
  • Supply/Demand Management and Ecosystem Services 
  • Project Management 
  • Risk Management
  • Quality Management and Business Improvement 

Indicative learning resources - Basic reading

Basic reading:

Slack, N, Chambers, S, and Johnston, R. (2015) Operations Management, 7th edition, Essex: FT Prentice

Additional material from guided reading of learned journals (specific papers provided).


All students on the programme will have access to additional material in the form of a customised e-book

Module has an active ELE page?


Indicative learning resources - Web based and electronic resources

Indicative learning resources - Other resources

As recommended during classes

Origin date


Last revision date