Tourism Business: Management, Impacts and Evaluation
The module explores tourism as a distinctive form of economic activity from a variety of perspectives, including geographical scale (international, regional and local), types of business activity (different sectors and business models), forms of business organisation (multinational and SMTE), and the different methods for supporting, measuring and regulating it. The module has a strong applied dimension, and it explores how the many contributions of tourism and tourism businesses to the visitor economy are understood, managed by, and communicated among, practitioners and policy-makers.
Not all tourism is domestic in nature. The module content reflects this in its discussions of:
- international trade and tourism services;
- cross-border production through multi-national enterprises; and
- multi-lateral relationships among bodies like the World Travel and Tourism Council (WTTC), and the UN World Tourism Organisation who advocate tourism as ‘the world’s largest industry’.
The module discusses issues which will further enhance each student’s knowledge of sustainable development, including such issues as responsibility in business models, the role of business in contemporary economies (CSR), alternative growth models (i.e. green growth), and the economic case for tourism as one of aspect of the ‘triple bottom line’.
All of the resources for this module are available on the ELE (Exeter Learning Environment).
Through our existing UEBS professional networks, at least one industry-based guest speaker will feature in the module.
The module enhances your critical thinking by challenging you to unpack how economic evidence is collected and used to inform advocacy for and against tourism (businesses). You will develop your digital skills by creating infographics which are widely-used in practice. The second assignment develops your skills towards presenting key information to senior leaders in the form of a briefing paper
Full module specification
|Module title:||Tourism Business: Management, Impacts and Evaluation|
|Duration of module:||
Duration (weeks) - term 2: |
The aims of the module are to:
- understand the complex issues surrounding the range of businesses comprising the tourism sector, both now and in the future;
- examine how economic value is created by tourism businesses, how this is managed, and how it is supported, governed and regulated by government;
- investigate the range of data sources, approaches and media used to construct, communicate and contest the value of tourism and tourism businesses to the (visitor) economy; and develop your digital skills and proficiency in producing document formats used in the sector
ILO: Module-specific skills
- 1. demonstrate in text and visually a deep appreciation of how tourism functions as a form of economic activity, business and value creation at the macro and micro scales, now and in the future;
- 2. identify, appraise and deploy different data sources, resources (i.e. databases and archives) and measures used to construct the economic case for tourism in policy and practice;
- 3. articulate and communicate effectively in writing and oral presentations, how tourism businesses may be managed to optimise their economic performances.
ILO: Discipline-specific skills
- 4. use empirical data, especially from the world of practice, with relevant academic theory and concept to develop a deep understanding of tourism businesses and the tourism sector;
- 5. articulate the many dimensions of the economic as one aspect of sustainable development as it relates to tourism. deploy appropriate media to convey complex evidence and ideas to multiple stakeholders in tourism businesses and the visitor economy;
- 6. deploy appropriate media to convey complex evidence and ideas to multiple stakeholders in tourism businesses and the visitor economy.
ILO: Personal and key skills
- 7. synthesise, present and summarise a wide range of data, outcomes and arguments in text;
- 8. work autonomously to deliver key outputs in terms of time management, working to deadlines, and utilising a variety of sources;
- 9. use digital media to present short, highly-focused, evidence-based presentations.
Learning activities and teaching methods (given in hours of study time)
|Scheduled Learning and Teaching Activities||Guided independent study||Placement / study abroad|
Details of learning activities and teaching methods
|Category||Hours of study time||Description|
|Scheduled Learning and Teaching Activity||11||Introductory Seminars|
|Scheduled Learning and Teaching Activity||11||Consolidation Seminars (Weekly Q&A)|
|Scheduled Learning and Teaching Activity||2||Tutorial (Library skills support)|
|Guided Independent Study||22||Study of weekly online learning materials|
|Guided Independent Study||30||Research and preparation of infographic|
|Guided Independent Study||30||Research and preparation of issues paper|
|Guided Independent Study||44||Reading and preparation for classes|
|Form of assessment||Size of the assessment (eg length / duration)||ILOs assessed||Feedback method|
|Infographic presentation||5 minutes||1, 3, 5||Written and verbal|
Summative assessment (% of credit)
|Coursework||Written exams||Practical exams|
Details of summative assessment
|Form of assessment||% of credit||Size of the assessment (eg length / duration)||ILOs assessed||Feedback method|
|Briefing Paper||60||2,250 words||1,2,3,4,5,6,7,8||Written|
Details of re-assessment (where required by referral or deferral)
|Original form of assessment||Form of re-assessment||ILOs re-assessed||Timescale for re-assessment|
|Briefing paper (60%)||Briefing paper (60%, 2,500 words)||1,2,3,4,5,6,7,8||Referral/Deferral period|
|Infographic (40%)||Infographic (40%, 250 words)||2,3,4,5,6,8,9||Referral/Deferral Period|
Students will be asked to resubmit a project paper and an infographic project poster, with a deadline set in July.
The following tourism-related topics will be explored in this module:
- Conceptualising tourism businesses and firms.
- Tourism products and experiences as value propositions
- International tourism businesses
- Small and Medium-sized Tourism Enterprises (SMTEs)
- The macro-environment for tourism businesses
- Tourism business models, innovation and entrepreneurship.
- Tourism business regulation and governance, including CSR.
- Tourism business policy and the role of the state
- Understanding economic evidence about tourism and tourism businesses
- The future of/for tourism business
Indicative learning resources - Basic reading
Available as e-Books
There is no single text which covers the entire syllabus. The learning materials will draw on ideas and materials found in a range of tourism management texts, including these e-Books.
- Cooper, C. et al. 2018. The SAGE Handbook of Tourism Management. London: Sage.
- Dwyer, L., Forsyth, P. and Dwyer, W. 2020. Tourism Economics and Policy. Clevedon: Channel View, 2e.
- Hampton, A. 2019. Tourism Management: Problems and Prospects. ETP.
- Inkson, C. and Minnaert, L. 2018. Tourism Management: An Introduction. London: Sage, 2e.
Some of the issues that we will cover are not directly addressed by a single textbook, but you will be directed to the relevant sources on a week-by-week basis.
Module has an active ELE page?
Indicative learning resources - Web based and electronic resources
ELE – College to provide hyperlink to appropriate pages
Last revision date