Strategic Operations Management

Module description

The aim of the module is to examine the strategic importance of Operations Management in both manufacturing and service settings. In the past, where organisations tended to be more hierarchical than today, the words, "strategy" and "operations" were almost mutually exclusive. In today's highly competitive environment, strategic operations capabilities must be in place in order for organisations to provide goods and services that meet and exceed customer requirements. The module aims to develop your appreciation of the strategic importance of operations to a wide range of settings.

Please note that this module will not be running in 2017/18.

Full module specification

Module title:Strategic Operations Management
Module code:BEM3019
Module level:3
Academic year:2016/7
Module lecturers:
  • Professor Nazrul Islam - Convenor
Module credit:15
ECTS value:



BEM2007 - Operations Management



Duration of module: Duration (weeks) - term 2:


Module aims

In short, the aims of the module are to:

• Introduce students to the basic framework, scope, and management of activities involved in operations management
• Understand some of the complexities in operations
• Appreciate the strategic importance of operations management.

ILO: Module-specific skills

  • 1. identify, apply and critique the strategic frameworks of operations management
  • 2. model organisations as systems and sub-systems
  • 3. describe the main design factors and their alternatives which shape operations management
  • 4. understand and apply a range of fundamental operational improvement concepts
  • 5. understand and apply the concepts of quality management to organisations
  • 6. analyse organisations using standard benchmarking
  • 7. synthesise from a range of operations management methods and apply appropriately within problem contexts
  • 8. critically evaluate the role of operations within different business models

ILO: Discipline-specific skills

  • 9. apply appropriate theoretical principles of strategic operations to a range of organisational settings

ILO: Personal and key skills

  • 10. present analytical findings in written and oral formats
  • 11. research both library and internet resources
  • 12. manage working in a group to produce presentations within in-class deadlines

Learning activities and teaching methods (given in hours of study time)

Scheduled Learning and Teaching ActivitiesGuided independent studyPlacement / study abroad

Details of learning activities and teaching methods

CategoryHours of study timeDescription
Contact hours33Lectures

Formative assessment

Form of assessmentSize of the assessment (eg length / duration)ILOs assessedFeedback method
Group presentations (normally 6-8 students) 15 minutes7,8,10,11,12Verbal feedback in class - prior to the exam

Summative assessment (% of credit)

CourseworkWritten examsPractical exams

Details of summative assessment

Form of assessment% of creditSize of the assessment (eg length / duration)ILOs assessedFeedback method
Examination1004 questions – 3 hours1,2,3,4,5,6,9,10,11Mark plus model answers; students may make an appointment for more detailed feedback

Details of re-assessment (where required by referral or deferral)

Original form of assessmentForm of re-assessmentILOs re-assessedTimescale for re-assessment
Resit of examinationSeptember before semester 1

Syllabus plan

Indicative only, plus time for revision/review.

  • Strategic Operations Management.
  • Total Quality Management and Business Process Reengineering
  • Process Choice & Strategy in Manufacturing & Services
  • Services Operations  - concepts and definitions
  • Introduction to Materials & Inventory Control; MRPI; MRPII Just-in-Time 
  • Facilities planning; Layout and Work Study.
  • Scheduling & Capacity Management
  • Lean Processes

Indicative learning resources - Basic reading

Brown, S., Lamming, R., Bessant, J. and Jones, P. (2012) Strategic Operations Management, 3rd edition, Routledge

 AdditionalReadingas required.

Module has an active ELE page?


Indicative learning resources - Web based and electronic resources

All content including  powerpoint slides, course schedule,  case material and readings together with course outline will be made available on WebCT

Origin date


Last revision date