Operations Management

Module description

Summary

Operations management is concerned with managing processes, and how organisations create value in the production of goods and services. This field of study is applicable in manufacturing and the service sector, from small retailers and professionals to banks and insurance companies, hospitals and utilities. We study how firms achieve competitive success through improving the processes involved in delivering products and services, and reducing costs through increased efficiencies. The module covers operations strategy, process design, planning and control, project management, quality, supply chain management, and improving how the product/service is delivered.

Additional Information

Internationalisation

Diversity is encouraged and celebrated through the analysis of a wide range of global case studies and examples. Operations plays a key role in identifying how the traditional distinction between countries being ‘developed’ or ‘less developed’ is being replaced by ‘innovation rich’ vs. ‘innovation poor’ countries.

Sustainability

Sustainable supply chain frameworks and management philosophies are an essential part of operations management through the provision of modern and eco-efficientcustomer solutions.

External Engagement

The lecturing team draws on theoretical frameworks, mathematical approaches and industrial practice from the perspective of their extensive theoretical and practical experience. Teaching is based on lecturers’ published research as well as their involvement with operations management practice.

Employability

You develop your skills in analytical thinking, critical evaluation, relationship-building and team-work, communication and influence, planning, controlling, measuring and organising.

Full module specification

Module title:Operations Management
Module code:BEM2007
Module level:2
Academic year:2016/7
Module lecturers:
  • Professor Andi Smart - Convenor
  • Dr Ian Hipkin - Lecturer
Module credit:15
ECTS value:

7.5

Pre-requisites:

None

Co-requisites:

None

Duration of module: Duration (weeks) - term 1:

11

Module aims

The aim of this module is to introduce you to a broad range of operations management concepts, within the context of systems theory. In addition to introductory sessions which explore the characteristics of operations management strategy and systems, a number of broad areas provide the framework for study:

• Process design - including product/service, process, supply chain, layout and flow, and job design 

• Planning and control - including capacity, supply chain, JIT/lean and quality

• Thematic change programmes/philosophies (e.g. TQM)

ILO: Module-specific skills

  • 1. understand the major theories, concepts and practices of operations management
  • 2. analyse analyse the effectiveness of operations management practices in a wide range of organisations and sectors (manufacturing, service and public sector)

ILO: Discipline-specific skills

  • 3. demonstrate an understanding of theoretical principles through their application to organisational problems
  • 4. analyse and challenge organisational practices using systems concepts

ILO: Personal and key skills

  • 5. present findings in a written format with supporting evidence
  • 6. undertake research to gather secondary evidence from both library and internet resources
  • 7. engage in group debates to challenge academic enquiry
  • 8. manage your time and to work to specified deadlines

Learning activities and teaching methods (given in hours of study time)

Scheduled Learning and Teaching ActivitiesGuided independent studyPlacement / study abroad
271230

Details of learning activities and teaching methods

CategoryHours of study timeDescription
Contact hours22Lectures
5Tutorials

Formative assessment

Form of assessmentSize of the assessment (eg length / duration)ILOs assessedFeedback method
Case study analysesIn 5 tutorial sessions1,2,3,4,6,7Oral feedback provided by tutor in tutorial session

Summative assessment (% of credit)

CourseworkWritten examsPractical exams
20800

Details of summative assessment

Form of assessment% of creditSize of the assessment (eg length / duration)ILOs assessedFeedback method
Group report in response to set questions201 reflective piece of 1200 words (group work)1,2,3,4,5,4,6,7,8Written feedback provided via ELE
Examination801 hour1,3,8Examination grade and examination feedback report posted on ELE

Details of re-assessment (where required by referral or deferral)

Original form of assessmentForm of re-assessmentILOs re-assessedTimescale for re-assessment
Group Report and Exam1 hour Exam (100%)1-8August Assessment period

Syllabus plan

  • Introduction to operations management Transformation model & Operations Performance
  • Operations strategy Process design
  • Service Perspectives
  • Systems Dynamics
  • Planning and control and Capacity Management
  • Project Management
  • Six Sigma and Customer Experience
  • Quality Management
  • Lean Management
  • Revision

Indicative learning resources - Basic reading

Basic reading:

Slack, N., Brandon-Jones, A. and Johnston, R. (2016) Operations Management, 8th edition, Pearson.  ISBN 9781292098678 ISBN 10 1292098678

Additional material from learned journals and specific papers will be provided

Module has an active ELE page?

Yes

Indicative learning resources - Web based and electronic resources

ELE – http://vle.exeter.ac.uk/course/view.php?id=214

Origin date

01/09/2006

Last revision date

12/09/2016