The aim of the module is to introduce you to the importance of the operations functions of an organisation and how operations performance can impact on the success of the whole organisation. The module discusses the role played by operations managers in setting an operations strategy through which products and services can be designed and delivered. The module focuses not only on systems, processes and facilities in the production and flow of goods and services, but also on the general principles an organisation can use to guide its decision-making. Particular attention is given to operational objectives, capacity management, project management and the process choice decisions facing organisations in pursuit of ‘delighting’ the ever demanding customer; the customer who today typically expects; quality, value for money, and consistently excellent customer service.
Key areas covered in this module include; making the best possible use of people and equipment, through different strategies for managing capacity and inventory (make-to stock and make-to-order for example), planning and control, supply chain management, simulation of service outcomes and organising for improvement. Additional context is provided by considering a contemporary and increasingly complex operating environment where attention is turning to such matters as; super-efficiency, service operations, strategic sourcing, e-commerce, transnational networks, and sustainability, as the new requirements for competing in the modern business world.
Diversity is encouraged and celebrated through the analysis of case studies on international companies, including IKEA and Dyson.
The Teaching Team operates an inclusive policy of multicultural mixed group construction and composition for group and pair work.
Sustainable supply chain frameworks and management philosophies, such as the triple bottom line, are included in the module content. Also, students are required to complete a group assignment in which they research and present on the supply chain sustainability of a selected company.
This module draws on guest lecturers who are either academics from other universities or industry professionals in operations management. They provide practical insight into theoretical frameworks, and employ innovative delivery techniques.
Students develop their skills in analytical thinking, relationship-building and team-working, communication and influence, planning and organisation.
Full module specification
|Module title:||Managing Operations|
|Duration of module:||
Duration (weeks) - term 2: |
The aim of this module is to introduce you to the role played by operations managers in setting an operations strategy through which products and services can be designed and delivered. The module will provide you with conceptual frameworks and practical examples of how operations can be analysed in manufacturing and service environments.
This module is designed to enhance your involvement in the learning process through the use of active learning techniques including group work, case studies and simulation workshops.
ILO: Module-specific skills
- 1. understand the major theories, concepts and practices of operations management from the perspective of transformational activities
- 2. synthesise from a range of approaches to operations strategy and apply within to a variety of problem contexts
- 3. analyse complex operations using the concepts of supply chains, applying simulation tools to plan capacity and design processes
- 4. analyse the effectiveness of operations management practices in a wide range of organisations and sectors (manufacturing, service and public sector)
ILO: Discipline-specific skills
- 5. demonstrate an understanding of theoretical principles through application to organisational problems
- 6. analyse and challenge organisational practices using systems concepts
ILO: Personal and key skills
- 7. present analytical findings in written and oral formats
- 8. critically evaluate alternative approaches
- 9. generate and record reflective observations
- 10. undertake research to gather secondary evidence from both library and internet resources
- 11. engage in group debates to challenge academic enquiry
- 12. manage your time and to work to specified deadlines
Learning activities and teaching methods (given in hours of study time)
|Scheduled Learning and Teaching Activities||Guided independent study||Placement / study abroad|
Details of learning activities and teaching methods
|Category||Hours of study time||Description|
|Contact hours||22||Lectures (2 hours x 10 + presentations)|
|Contact Hours||5||Tutorials (1 hour x 5)|
|Contact Hours||4||Simulation Workshops (2 hours x 2)|
|Form of assessment||Size of the assessment (eg length / duration)||ILOs assessed||Feedback method|
|Tutorial based case study||5 x 1 hour sessions||1,2,3,4,5,6,7,8,9,10||Oral feedback in tutorial session|
|Simulation Workshop||2 x 2 hour sessions||2,5,6,7,8,9,10||Oral feedback in workshops|
Summative assessment (% of credit)
|Coursework||Written exams||Practical exams|
Details of summative assessment
|Form of assessment||% of credit||Size of the assessment (eg length / duration)||ILOs assessed||Feedback method|
|Simulation Assignment||60||Group report (2500 words) and group presentation (20 minutes), each of which will have equal weighting||2,5,6,7,8,9,10,11,12||Assessment grade and written feedback|
|Examination||40||90 minutes||1,2,3,4,5,6,7,10||Assessment grade|
Details of re-assessment (where required by referral or deferral)
|Original form of assessment||Form of re-assessment||ILOs re-assessed||Timescale for re-assessment|
|Simulation Assignment||Individual essay (2000 words) 60%||2,5,6,7,8,9,10,11,12||Complete by August referral period|
|Examination||Resit Examination (90 minutes) 40%||1,2,3,4,5,6,7,10||August referral period|
- Introduction to operations management
- The role of operations in organisational performance
- The strategic contribution of operations management
- Project management
- Design of processes and products
- Modelling and simulation
- The management of capacity
- Global supply chains
- Operations improvement and the management of quality
- Lean approaches in operations management
- Role of innovation in operations management
Indicative learning resources - Basic reading
(1) N. Slack, A. Brandon-Jones and R. Johnston, 'Operations Management', 8th edition, Pearson, 2016. Link to catalogue: http://lib.exeter.ac.uk/record=b3469223~S6
- Resource available online (access from UOE catalogue): https://www.vlebooks.com/vleweb/Product/Index/863327?page=0
(2) R. D. Reid and N.R. Sanders, ‘Operations Management – An integrated approach’, 3rd edition, Wiley, 2007. Link to catalogue: http://lib.exeter.ac.uk/record=b1749514~S6
(3) Mustafee, N. (2017). Simulation Workbook (to be circulated).
Module has an active ELE page?
Indicative learning resources - Web based and electronic resources
(4) Resources uploaded in ELE
Last revision date