Managing Change and Crisis in Organizations

Module description

This module examines how organisations manage profound change and cope with crisis.  The complex cultural, political and ethical issues faced by leaders and change agents will be examined in detail.  In addition, we will examine the role consultants play in designing and facilitating organizational change.  Consideration will be given to how managers can be better prepared for the unpredictability, unintended outcomes and possible harmful consequences of change.

Full module specification

Module title:Managing Change and Crisis in Organizations
Module code:BEM3052
Module level:3
Academic year:2018/9
Module lecturers:
  • Dr Andrew Parker - Convenor
Module credit:15
ECTS value:



BEM2020 - Organizational Behaviour



Duration of module: Duration (weeks) - term 1:


Module aims

The module aims to provide an understanding of both particular approaches and techniques for managing change, and the limitations of these approaches/techniques when applied in practice.  The module aims to pay particular attention to the role of the consultant in the change management process.  There will also be a focus on how change is communicated within an organization.

ILO: Module-specific skills

  • 1. Understand different approaches to the management of change
  • 2. Critically evaluate change concepts and techniques
  • 3. Identify the characteristics of different change programmes
  • 4. Understand change agent skills and be capable of facilitating a change intervention

ILO: Discipline-specific skills

  • 5. Critically evaluate current management concerns in the areas of change management, crisis management and innovation management against the background of research in organization theory

ILO: Personal and key skills

  • 6. Review and critically assess academic literature and change management techniques
  • 7. Write concise and reflective essays
  • 8. Work effectively in problem solving teams

Learning activities and teaching methods (given in hours of study time)

Scheduled Learning and Teaching ActivitiesGuided independent studyPlacement / study abroad

Details of learning activities and teaching methods

CategoryHours of study timeDescription
Scheduled Learning & Teaching22 (11 x 2 hours)Lectures
Scheduled Learning & Teaching6 (6 x 1 hour)Tutorials
Guided Independent Study30Preparatory reading – reading prior to lectures and tutorials
Guided Independent Study32Group work – preparation of assessed report and presentation
Guided Independent Study60Individual reading and research for final report

Formative assessment

Form of assessmentSize of the assessment (eg length / duration)ILOs assessedFeedback method
Review of individual and group performance of business casesDuring tutorials1-5Verbal in class

Summative assessment (% of credit)

CourseworkWritten examsPractical exams

Details of summative assessment

Form of assessment% of creditSize of the assessment (eg length / duration)ILOs assessedFeedback method
Practical exam: Presentation (group of 5-6 students) and summary report3015 minute presentation in week 6 or 7; group summary report (maximum 700 words)1-6, 8Written and verbal feedback (group) from lecturer
Coursework: Research-based report70Individual or group report – to be agreed with lecturer. Individual report: up to 2000 words; Group of 2: up to 2500 words Group of 3: up to 3000 words; Group of 4: up to 3500 words; Group of 5: up to 4000 words.1-7 (and 8 if working as a group)Written feedback from lecturer

Details of re-assessment (where required by referral or deferral)

Original form of assessmentForm of re-assessmentILOs re-assessedTimescale for re-assessment
Practical exam: Group presentation and summary report (30%)Individual 10-minute presentation and 700 word report (30%)1-6August assessment period
Coursework: Research-based report (70%)Coursework: Individual research-based 2,000 word report (70%)1-7August assessment period

Re-assessment notes

Two assessments are required for this module.  Where you have been referred/deferred for the group presentation and report, you will prepare and deliver an individual presentation (either in person or electronically) and summary report.  This will constitute 30% of the module mark.

Where you have been referred/deferred for the research report, you will have the opportunity to submit a 2500 word report in August.  This will constitute 70% of the module mark.

Syllabus plan

  • Introduction to organisational change
  • Organisational structure and change
  • Power, politics and change
  • Organisational culture and change
  • Leadership and change
  • Communicating change
  • Consultancy and change
  • Innovation and change
  • Understanding and managing crises

Indicative learning resources - Basic reading

A full reading pack is supplied to students for this module (on ELE)

Selected readings include:

  • Amabile, T., & Kramer, K. (2011).The Progress Principle. Boston, MA: Harvard Business Review Press
  • Anand, N., & Barsoux, J.-L. (2014).Quest: Leading Global Transformations. Lausanne, Switzerland: IMD.
  • Cameron, E. & Green, M. (2015). Making Sense of Change Management. London, UK: Kogan Page.
  • Coleman, S., & Thomas, B. (2017). Organizational Change Explained: Case Studies on Transformational Change in Organizations. London, UK: Kogan Page.
  • Kotter, J.P. (1996). Leading Change. Boston, MA: Harvard Business Review Press.
  • Senior B., & Swailes, S. (2016). Organizational Change. Harlow, UK: Pearson Education.
  • Vaughan, D. (1997). The Challenger Launch Decision: Risky Technology, Culture, and Deviance at NASA. Chicago, IL: University of Chicago Press.

Module has an active ELE page?


Indicative learning resources - Other resources

As provided and recommended during classes and via ELE.

Origin date


Last revision date