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Professor Roger Maull

Professor Roger Maull

Professor of Management Systems - ISR

3213

Level 2
Building:One, University of Exeter, Rennes Drive, Exeter, EX4 4ST, UK

Roger Maull is a Professor of Management in the University of Exeter Business School. He has a BA in Economics, and an MSc in Management Information Systems. He gained his PhD in 1986 in the use of systems modelling (IDEF0)  in manufacturing. His  research interests are in applying systems thinking to the management and design of service organisations, in particular those problems that are at the nexus of marketing, operations, IT and HR. At the centre of his research is the question "how do we design service systems?"

Service processes occur because of the introduction of the "customer into the works" (Frei 2006). They are open systems often with high variety sometimes with known unknowns or even unknown unknowns. These processes provide fundamentally different problems from those in manufacturing where modelling is often deterministic or probabilistic. Roger is particularly interested in the characteristics of service variety and his dominant theoretical lens is Ashby's law of requisite variety which states that the regulator must be able to match the variety in the disturbance in order for the system to be viable. A strong personal ambition is to use these concepts to complete a service systems book.

In April 2012 he was awarded an RCUK Network grant to lead research into the issues surrounding the impact of the digital economy on new economic models (NEMODE). This places the questions of service design within the context of a rapidly changing technological landscape. For example, a FitBit is a small accelerometer which can be used to track a person’s daily physical activity. The data this produces is being used to develop improved customer profiles for health and life insurance. This is now challenging the distribution of returns with some insurance markets.

Since the launch of NEMODE Roger has become increasingly interested in the opportunities for service design arising from ‘big data’. He conceptualises this research domain into three areas: collecting the data eg sensors and mobiles; analysing the data through new statistical methods; using the analysis to inform new business models. The third stream is of particular interest  and he has been successful as part of a large consortium of researchers in bidding for on-going DE funding (£928k, 112k for Exeter) in looking at how ‘big data’ might transform individuals ability to use their own data in the ‘HAT’ project.

Roger has developed and delivered a wide range of systems modelling courses for companies such as Vodafone, Woolwich, IBM, ICL, Rank Xerox, GKN/Westland Aerospace, Lloyds Banking Group, Scottish Amicable Scottish Power, British Aerospace, Motability Finance Ltd, DuPont, Fujitsu, Prudential and Sprint PCS. He has been awarded international grants to work with industry in the USA, Australia, Germany and Italy and is currently a Visiting Professor at the Australian Business School at UNSW. He has successfully supervised 18 PhD students and examined 19 PhDs.

Nationality: British

Administrative responsibilities

  • Co-director of the Institute of Service Research.

Qualifications

  • BA Econ
  • MSc MIS
  • PhD Systems Modelling.

Research

Research interests

  • Service and service systems
  • Systems thinking (see below for specific examples)
  • Systems design
  • Business Process Management
  • Complex systems as in messy/wicked problems
  • Systems thinking for the NHS, specifically relating to admissions and patient safety
  • Issues in identifying the risks of fire. For the last five years, Professor Maull has been working on research with Devon and Somerset fire rescue services. This is underpinned by a systems model developed as part of the Devon and Somerset risk management plan
  • Systems thinking for local government partnerships. Professor Maull has worked with the Safer Sutton partnership and Sutton Borough Council in Greater London, to develop a systems model for reducing crime and the fear of crime

Professor Maull’s current research interests are in two fields. The first is the nature of service (as in co-creation of value) and its implications for service design. The second is in systems thinking and its tradition of dealing with a whole, not just the component parts. These naturally come together in service systems, which can be differentiated from manufacturing systems by the role of the customer. As Sampson points out, without the customer we do not have a service system. This has huge implications for service systems and service process design. One of the major theoretical foundations for understanding this challenge is Ashby's law of requisite variety. Professor Maull believes that variety can provide a significant insight into how we design service systems. He is currently looking at how to operationalise variety through a number of research projects and work with PhD students.

A closely related interest is the topic of service supply chains. Again Professor Maull believes systems thinking can provide valuable insights into this topic. He is currently developing a theoretical model and looking at the challenges of managing service supply chains from a customer perspective (in conjunction with Bob Johnston at Warwick) and from the service provider perspective.

Research projects

Professor Maull currently has four research students who are working on the following projects:

  • Phil Godsiff is looking at the nature of wicked problems and their implications for systems design. Phil is using a case study methodology based on a 12-month study of a government organisation.
  • Vikas Kumar is looking at the links between operations performance, customer satisfaction and customer loyalty. Vikas is using a variety of statistical tools including structural equation modelling and meta-analysis.
  • Mike Williams is developing a systems dynamics model of patient safety. He is using qualitative techniques and the concept of resilience to underpin his research.
  • Steve Pearce is considering the use of Little's law in understanding systems design.

Professor Maull is also working on a joint research project with Professor Irene Ng, looking at service systems design with Rolls-Royce; and is involved in ongoing research into the causes and demographics of fire, specifically relating to the Devon and Somerset fire rescue services.

Key publications | Publications by category | Publications by year

Key publications


Ponsignon F, Smart PA, Maull RS (In Press). Service Delivery System Design: Characteristics and Contingencies. International Journal of Operations and Production Management, 3, 324-346.
Smith L, Ng I, Maull RS (In Press). The Three Value Cycles of Equipment-Based Service. Production Planning and Control Full text.
Maull RS, Liang L, Smart PA (2013). Applications of Reference Models for Supply Chain Integration. Production Planning and Control
Maull R, Johnston R, Geraldi J (2012). Service Supply Chains: a Customer Perspective. Journal of Supply Chain Management, 48(4). Full text.
Smith L, Maull RS, Ng I (2011). Servitization and Operations Management: a Service Dominant-Logic Approach. International Journal of Operations and Production Management Full text.
Maull RS, Smart PA, Harris A, AAF K (2009). An evaluation of 'fast track' in A&E: a discrete event simulation approach. The Service Industries Journal, 29(7), 923-941. Abstract.  Full text.

Publications by category


Journal articles

Ponsignon F, Smart PA, Maull RS (In Press). A new perspective on service delivery systems: the transformational context. Production Planning and Control; Journal of Service Research
Ponsignon F, Smart PA, Maull RS (In Press). A new perspective on service delivery systems: the transformational context. International Journal of Operations and Production Management
Maull RS, Maull WM, Holme M (In Press). An Investigation of Demographic Risk Factors in Predicting the Incidence of Dwelling Fires. European Journal of Operational Research
Ponsignon F, Smart PA, Maull RS (In Press). Process design principles in service firms: Universal or context dependent? a literature review and new research directions. Total Quality Management & Business Excellence Full text.
Ponsignon F, Smart PA, Maull RS (In Press). SERVICE DELIVERY SYSTEM DESIGN: characteristics and contingencies. International Journal of Operations and Production Management, 31(3), 324-349. Full text.
Ponsignon F, Smart PA, Maull RS (In Press). Service Delivery System Design: Characteristics and Contingencies. International Journal of Operations and Production Management, 3, 324-346.
Kumar V, batista L, Maull RS (In Press). The Impact of Operations Performance on Customer Loyalty.
kumar V, Batista L, Maull R (In Press). The Impact of Operations Performance on Customer Loyalty. Service Industries Journal
Smith L, Ng I, Maull RS (In Press). The Three Value Cycles of Equipment-Based Service. Production Planning and Control Full text.
Maull RS, Liang L, Smart PA (2013). Applications of Reference Models for Supply Chain Integration. Production Planning and Control
Childe SJ, Maull R, Maddern H, Smart A (2013). End-to-end process management: implications for theory and practice. Production Planning & Control Abstract.
Maull R, Johnston R, Geraldi J (2012). Service Supply Chains: a Customer Perspective. Journal of Supply Chain Management, 48(4). Full text.
Smith L, Maull RS, Ng I (2011). Servitization and Operations Management: a Service Dominant-Logic Approach. International Journal of Operations and Production Management Full text.
Maull RS, Smart PA, Harris A, AAF K (2009). An evaluation of 'fast track' in A&E: a discrete event simulation approach. The Service Industries Journal, 29(7), 923-941. Abstract.  Full text.
Ng ICL, Maull R, Yip N (2009). Outcome-based Contracts as a driver for Systems thinking and Service-Dominant Logic in Service Science: Evidence from the Defence industry. European Management Journal, 27(6), 377-387. Full text.
Smart PA, Maddern H, Maull RS (2009). Understanding Business Process Management: Implications for Theory and Practice. British Journal of Management, 20(4), 491-507. Full text.
kumar V, smart PA, Maddern H, Maull RS (2008). Alternative Perspectives on Service Quality and Customer Satisfaction: the Role of BPM. International Journal of Service Industry Management, 19(2), 176-187.
Ng I, Maull RS, Godsiff P (2008). An integrated approach towards revenue management. Journal of Revenue Pricing and Management(7), 185-195. Abstract.
batista L, smart A, Maull RS (2008). The systemic perspective of service processes: underlying theory, architecture and approach. Production Planning and Control, 19(5), 535-544. Full text.
Maddern H, Maull RS, Smart PA, Baker P (2007). Customer satisfaction and service quality in UK financial services. International Journal of Operations & Production Management, 27(9-10), 998-1019. Abstract.
Maddern H, Maull RS, Smart A, Baker P (2007). Satisfaction and Service Quality in UK Financial Services. International Journal of Operations and Production Management, 27(9), 999-1019.
Smart PA, Maull RS, Radnor Z, Childe S (2004). A Methodology for the Application of Business Processes in Small and Medium Sized Enterprises. Production Planning and Control, 15(1).
Childe SJ, Maull RS, Radnor ZJ, Smart PA (2004). Capitalizing on thematic initiatives: a framework for process-based change in SMEs. Production Planning & Control, 15(1), 2-12.
Bales RR, Maull RS, Radnor Z (2004). The Development of Supply Chain Management Within the Aerospace Manufacturing Sector. Supply Chain Management Journal, 9, 250-256.
Bales RR, Maull RS, Radnor Z (2004). The development of supply chain management within the aerospace manufacturing sector. Supply Chain Management-An International Journal, 9(3-4), 250-255. Abstract.
Smart PA, Maull RS, Radnor Z, Housel TJ (2003). An approach for identifying value in business processes. Journal of Knowledge Management, 7(4), 49-61.
Smart PA, Housel T, Maull R, Radnor ZJ (2003). An approach for identifying value in business processes. Journal of Knowledge Management, 7(4), 49-61.
Maull RS, Maull W, Tranfield D (2003). Factors characterising the maturity of BPR programmes. International Journal of Operations & Production Management, 23(6), 596-624.
Maull RS, Ellis B, Williams T (2002). Demand chain management theory: constraints and development from global aerospace supply webs. Journal of Operations Management, 20(6), 691-706.
Childe SJ, Maull RS, Nash Z (2001). Factors affecting the implementation of process based change. International Journal of Technology Management, 22(1-3), 55-72.
Maull RS, Brown P, Cliffe R (2001). Organisational Culture and Quality Improvement. International Journal of Operations & Production Management, 21(3), 302-327.
Smart PA, Maull RS, Childe SJ (1999). A reference model of 'operate' processes for process-based change. International Journal of Computer Integrated Manufacturing, 12(6), 471-482. Abstract.
Maull RS, Weaver AM, Childe SJ, Smart PA, Bennett J (1995). Current issues in Business Process Re-engineering in UK manufacturing companies. International Journal of Operations and Production Management
Childe SJ, Maull RS, Bennett J (1994). FRAMEWORKS FOR UNDERSTANDING BUSINESS PROCESS REENGINEERING. International Journal of Operations and Production Management, 14(12), 22-34. Abstract.
Childe SJ, Maull RS, Weaver AM (1993). THE APPLICATION OF HIERARCHICAL CONTROL-SYSTEMS TO REDUCE LEAD TIMES IN ONE-OF-A-KIND PRODUCTION (OKP). IFIP Transactions B-Applications in Technology, 13, 517-524. Abstract.
Tannock, JDT, Maull RS (1988). THE INTEGRATED QUALITY SYSTEM IN CIM. COMPUTER INTEGRATED MANUFACTURING SYSTEMS, 1(4), 228-234.

Chapters

Ng ICL, Maull RS (In Press). Embedding the New Discipline of Service Science. In Demirkan H, Spohrer JC, Krishna V (Eds.) The Science of Service Systems, Springer.
Ng I, Maull RS (In Press). Embedding the new Discipline of Service Science. In  (Ed) Advancement of Services Systems.

Conferences

Kumar V, Smart PA, Maddern H, Maull RS (2008). Alternative perspectives on service quality and customer satisfaction: the role of BPM. 10th International Research Symposium on Service Excellence in Management (QUIS 10). 14th - 17th Jun 2007. Abstract.
Kumar V, Maddern H, Smart PA, Maull RS, Tiwari MK (2006). Analysing the drivers of customer satisfaction using structural equation modelling. 10th Annual conference of the Society of Operations Management. 21st - 23rd Dec 2006.
Smart PA, Maddern H, Maull RS (2006). Business Process Management (BPM): the missing link in the service profit chain. Production Operations Management Society - College of Service Operations.
Maddern H, Smart PA, Spilsbury C, Maull RS (2005). BPM as an enabler for Six Sigma. European Operations Management Conference.
Maddern H, Maull RS, Smart PA, Spilsbury C (2005). Business Process Management As an Enabler for Six Sigma: Evidence from UK Financial Services. Operations and Global Competiveness.
Maull RS, Smart PA, Karasneh A, Smith D (2004). Process Design in Hospitals: the Role of Simulation Models. 11th International Annual EurOMA conference. 27th - 29th Jun 2004.
Maddern H, Maull RS, Smart PA (2004). Understanding Business process management: Evidence from UK Financial Services. 11th International Annual EurOMA conference. 27th - 29th Jun 2004.
Maddern H, Maull RS (2003). Measuring Business Process Management: a case study from UK Financial Services. One World: One View of POM?.
Smart PA, Maull RS, Smith D (2003). Strategies for Integration: the Three lens Model. in One World: One View of POM?.
Bales R, Maull RS, Radnor Z (2003). The Development of Supply Chain Management within the Aerospace Manufacturing Sector. One World: One View of POM?.
Smart PA, Maull RS, Karasneh A, Housel T, Radnor Z (2001). An approach to identify value in business processes. 8th International European Operations Management Association Conference.
Williams T, Maull RS, Ellis B, Gregory M (2001). Global aerospace competences: strategy and supply chain tiers. 8th International European Operations Management Association Conference.
Smart PA, Maull RS, Greswell T, Radnor Z (2001). The characterisation and validation of a framework for process based change in SMEs. 1st World Conference on Production and Operations Management.
Maull RS, Weaver AM, Childe SJ, Smar PA, Bennett J (1995). Current issues in business process re-engineering.
Childe SJ, Delapascua G, Hallihan AJ, Maull RS, Pearce PD (1993). PRODUCTIVITY IMPROVEMENTS IN a MAKE TO ORDER COMPANY. 4th International Conference on Productivity and Quality Research. 9th - 12th Feb 1993.
Childe SJ, Maull RS, Weaver AM (1993). THE APPLICATION OF HIERARCHICAL CONTROL-SYSTEMS TO REDUCE LEAD TIMES IN ONE-OF-A-KIND PRODUCTION (OKP). 5TH INTERNATIONAL CONFERENCE ON ADVANCES IN PRODUCTION MANAGEMENT SYSTEMS ( APMS 93 ). 28th - 30th Sep 1993.
Maull RS, Childe SJ, Hughes DR (1991). A USER LED METHODOLOGY FOR THE DESIGN AND IMPLEMENTATION OF INTEGRATED PRODUCTION MANAGEMENT-SYSTEMS. 4TH INTERNATIONAL CONF ON COMPUTER APPLICATIONS IN PRODUCTION AND ENGINEERING : INTEGRATION ASPECTS ( CAPE 91 ). 10th - 12th Sep 1991.

Publications by year


In Press

Ponsignon F, Smart PA, Maull RS (In Press). A new perspective on service delivery systems: the transformational context. Production Planning and Control; Journal of Service Research
Ponsignon F, Smart PA, Maull RS (In Press). A new perspective on service delivery systems: the transformational context. International Journal of Operations and Production Management
Maull RS, Maull WM, Holme M (In Press). An Investigation of Demographic Risk Factors in Predicting the Incidence of Dwelling Fires. European Journal of Operational Research
Ng ICL, Maull RS (In Press). Embedding the New Discipline of Service Science. In Demirkan H, Spohrer JC, Krishna V (Eds.) The Science of Service Systems, Springer.
Ng I, Maull RS (In Press). Embedding the new Discipline of Service Science. In  (Ed) Advancement of Services Systems.
Ponsignon F, Smart PA, Maull RS (In Press). Process design principles in service firms: Universal or context dependent? a literature review and new research directions. Total Quality Management & Business Excellence Full text.
Ponsignon F, Smart PA, Maull RS (In Press). SERVICE DELIVERY SYSTEM DESIGN: characteristics and contingencies. International Journal of Operations and Production Management, 31(3), 324-349. Full text.
Ponsignon F, Smart PA, Maull RS (In Press). Service Delivery System Design: Characteristics and Contingencies. International Journal of Operations and Production Management, 3, 324-346.
Kumar V, batista L, Maull RS (In Press). The Impact of Operations Performance on Customer Loyalty.
kumar V, Batista L, Maull R (In Press). The Impact of Operations Performance on Customer Loyalty. Service Industries Journal
Smith L, Ng I, Maull RS (In Press). The Three Value Cycles of Equipment-Based Service. Production Planning and Control Full text.

2013

Maull RS, Liang L, Smart PA (2013). Applications of Reference Models for Supply Chain Integration. Production Planning and Control
Childe SJ, Maull R, Maddern H, Smart A (2013). End-to-end process management: implications for theory and practice. Production Planning & Control Abstract.

2012

Maull R, Johnston R, Geraldi J (2012). Service Supply Chains: a Customer Perspective. Journal of Supply Chain Management, 48(4). Full text.

2011

Smith L, Maull RS, Ng I (2011). Servitization and Operations Management: a Service Dominant-Logic Approach. International Journal of Operations and Production Management Full text.

2009

Maull RS, Smart PA, Harris A, AAF K (2009). An evaluation of 'fast track' in A&E: a discrete event simulation approach. The Service Industries Journal, 29(7), 923-941. Abstract.  Full text.
Ng ICL, Maull R, Yip N (2009). Outcome-based Contracts as a driver for Systems thinking and Service-Dominant Logic in Service Science: Evidence from the Defence industry. European Management Journal, 27(6), 377-387. Full text.
Smart PA, Maddern H, Maull RS (2009). Understanding Business Process Management: Implications for Theory and Practice. British Journal of Management, 20(4), 491-507. Full text.

2008

kumar V, smart PA, Maddern H, Maull RS (2008). Alternative Perspectives on Service Quality and Customer Satisfaction: the Role of BPM. International Journal of Service Industry Management, 19(2), 176-187.
Kumar V, Smart PA, Maddern H, Maull RS (2008). Alternative perspectives on service quality and customer satisfaction: the role of BPM. 10th International Research Symposium on Service Excellence in Management (QUIS 10). 14th - 17th Jun 2007. Abstract.
Ng I, Maull RS, Godsiff P (2008). An integrated approach towards revenue management. Journal of Revenue Pricing and Management(7), 185-195. Abstract.
batista L, smart A, Maull RS (2008). The systemic perspective of service processes: underlying theory, architecture and approach. Production Planning and Control, 19(5), 535-544. Full text.

2007

Maddern H, Maull RS, Smart PA, Baker P (2007). Customer satisfaction and service quality in UK financial services. International Journal of Operations & Production Management, 27(9-10), 998-1019. Abstract.
Maddern H, Maull RS, Smart A, Baker P (2007). Satisfaction and Service Quality in UK Financial Services. International Journal of Operations and Production Management, 27(9), 999-1019.

2006

Kumar V, Maddern H, Smart PA, Maull RS, Tiwari MK (2006). Analysing the drivers of customer satisfaction using structural equation modelling. 10th Annual conference of the Society of Operations Management. 21st - 23rd Dec 2006.
Smart PA, Maddern H, Maull RS (2006). Business Process Management (BPM): the missing link in the service profit chain. Production Operations Management Society - College of Service Operations.

2005

Maddern H, Smart PA, Spilsbury C, Maull RS (2005). BPM as an enabler for Six Sigma. European Operations Management Conference.
Maddern H, Maull RS, Smart PA, Spilsbury C (2005). Business Process Management As an Enabler for Six Sigma: Evidence from UK Financial Services. Operations and Global Competiveness.

2004

Smart PA, Maull RS, Radnor Z, Childe S (2004). A Methodology for the Application of Business Processes in Small and Medium Sized Enterprises. Production Planning and Control, 15(1).
Childe SJ, Maull RS, Radnor ZJ, Smart PA (2004). Capitalizing on thematic initiatives: a framework for process-based change in SMEs. Production Planning & Control, 15(1), 2-12.
Maull RS, Smart PA, Karasneh A, Smith D (2004). Process Design in Hospitals: the Role of Simulation Models. 11th International Annual EurOMA conference. 27th - 29th Jun 2004.
Bales RR, Maull RS, Radnor Z (2004). The Development of Supply Chain Management Within the Aerospace Manufacturing Sector. Supply Chain Management Journal, 9, 250-256.
Bales RR, Maull RS, Radnor Z (2004). The development of supply chain management within the aerospace manufacturing sector. Supply Chain Management-An International Journal, 9(3-4), 250-255. Abstract.
Maddern H, Maull RS, Smart PA (2004). Understanding Business process management: Evidence from UK Financial Services. 11th International Annual EurOMA conference. 27th - 29th Jun 2004.

2003

Smart PA, Maull RS, Radnor Z, Housel TJ (2003). An approach for identifying value in business processes. Journal of Knowledge Management, 7(4), 49-61.
Smart PA, Housel T, Maull R, Radnor ZJ (2003). An approach for identifying value in business processes. Journal of Knowledge Management, 7(4), 49-61.
Maull RS, Maull W, Tranfield D (2003). Factors characterising the maturity of BPR programmes. International Journal of Operations & Production Management, 23(6), 596-624.
Maddern H, Maull RS (2003). Measuring Business Process Management: a case study from UK Financial Services. One World: One View of POM?.
Smart PA, Maull RS, Smith D (2003). Strategies for Integration: the Three lens Model. in One World: One View of POM?.
Bales R, Maull RS, Radnor Z (2003). The Development of Supply Chain Management within the Aerospace Manufacturing Sector. One World: One View of POM?.

2002

Maull RS, Ellis B, Williams T (2002). Demand chain management theory: constraints and development from global aerospace supply webs. Journal of Operations Management, 20(6), 691-706.

2001

Smart PA, Maull RS, Karasneh A, Housel T, Radnor Z (2001). An approach to identify value in business processes. 8th International European Operations Management Association Conference.
Childe SJ, Maull RS, Nash Z (2001). Factors affecting the implementation of process based change. International Journal of Technology Management, 22(1-3), 55-72.
Williams T, Maull RS, Ellis B, Gregory M (2001). Global aerospace competences: strategy and supply chain tiers. 8th International European Operations Management Association Conference.
Maull RS, Brown P, Cliffe R (2001). Organisational Culture and Quality Improvement. International Journal of Operations & Production Management, 21(3), 302-327.
Smart PA, Maull RS, Greswell T, Radnor Z (2001). The characterisation and validation of a framework for process based change in SMEs. 1st World Conference on Production and Operations Management.

1999

Smart PA, Maull RS, Childe SJ (1999). A reference model of 'operate' processes for process-based change. International Journal of Computer Integrated Manufacturing, 12(6), 471-482. Abstract.

1995

Maull RS, Weaver AM, Childe SJ, Smart PA, Bennett J (1995). Current issues in Business Process Re-engineering in UK manufacturing companies. International Journal of Operations and Production Management
Maull RS, Weaver AM, Childe SJ, Smar PA, Bennett J (1995). Current issues in business process re-engineering.

1994

Childe SJ, Maull RS, Bennett J (1994). FRAMEWORKS FOR UNDERSTANDING BUSINESS PROCESS REENGINEERING. International Journal of Operations and Production Management, 14(12), 22-34. Abstract.

1993

Childe SJ, Delapascua G, Hallihan AJ, Maull RS, Pearce PD (1993). PRODUCTIVITY IMPROVEMENTS IN a MAKE TO ORDER COMPANY. 4th International Conference on Productivity and Quality Research. 9th - 12th Feb 1993.
Childe SJ, Maull RS, Weaver AM (1993). THE APPLICATION OF HIERARCHICAL CONTROL-SYSTEMS TO REDUCE LEAD TIMES IN ONE-OF-A-KIND PRODUCTION (OKP). IFIP Transactions B-Applications in Technology, 13, 517-524. Abstract.
Childe SJ, Maull RS, Weaver AM (1993). THE APPLICATION OF HIERARCHICAL CONTROL-SYSTEMS TO REDUCE LEAD TIMES IN ONE-OF-A-KIND PRODUCTION (OKP). 5TH INTERNATIONAL CONFERENCE ON ADVANCES IN PRODUCTION MANAGEMENT SYSTEMS ( APMS 93 ). 28th - 30th Sep 1993.

1991

Maull RS, Childe SJ, Hughes DR (1991). A USER LED METHODOLOGY FOR THE DESIGN AND IMPLEMENTATION OF INTEGRATED PRODUCTION MANAGEMENT-SYSTEMS. 4TH INTERNATIONAL CONF ON COMPUTER APPLICATIONS IN PRODUCTION AND ENGINEERING : INTEGRATION ASPECTS ( CAPE 91 ). 10th - 12th Sep 1991.

1988

Tannock, JDT, Maull RS (1988). THE INTEGRATED QUALITY SYSTEM IN CIM. COMPUTER INTEGRATED MANUFACTURING SYSTEMS, 1(4), 228-234.

External positions

  • Co-editor of the International Journal of Operations and Production Management
  • Visiting Professor, University of Adelaide
  • Member, EPSRC's College of Peers
  • Member, ESRC Studentships Committee
  • Referee, British Academy of Management
  • Member of the Standing Committee of Engineering Professors
  • Reviewer for European Science Foundation
  • Reviewer for IJOPM Outstanding Doctoral Award

Professor Maull has two complementary teaching interests. The first is standard Operations Management, which he teaches to MBA, Masters and undergraduate students. The second is systems and service systems teaching, which he undertakes for MBA students and executive education programmes.

Modules taught

Modules

2016/17

Information not currently available