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Professor Gareth Shaw

Professor of Retail and Tourism Management

3332

+44 (0) 1392 723332

1.42
Streatham Court, University of Exeter, Rennes Drive, Exeter, EX4 4PU, UK

Gareth Shaw is Professor of Retail and Tourism Management at the University of Exeter Business School. In the past 10 years has completed an ESRC project on innovation in the hotel industry and an ESRC follow-on project on Sustainable Travel and Social Marketing. He was formerly Professor of Human Geography at Exeter and has a BA and PhD in Human Geography. Professor Shaw has worked on numerous research projects related to retail and tourism development all of which have been funded by major grant awarding bodies. In addition, he has written widely within tourism and produced key texts on tourism studies. Professor Shaw has acted as a consultant for many local, national and international organisations; these include UNESCO, American Express, Coca Cola and Amoco Oil, Visit England and South West Tourism. He is an elected member of the Tourism Research Centre at Modul University, Vienna and the International Academy of Tourism. In addition, he was also an Innovation Fellow at the Advanced Institute of Management and a currently a member of the Innovation Caucus which is an initiative funded jointly by Innovate UK and the ESRC. He was the Chair of the EU COST Action on Tourism, Wellbeing and Ecosystem services (2012-2017) and also Leader of Theme 5 on the EU Smartline project which involves the development of SMEs and e-Health in the Cornish economy (2017-2020).

Nationality: British

Qualifications

Bachelor of Arts, First Class Hons - Geography - University of Hull

PhD in Geography - University of Hull

Career

Professor of Retail and Tourism Management, University of Exeter (2005- current )
Associate Dean of Research in the Business School, (2011-2014)
Director of Research, Department of Management, (2009-2011)
Professor of Human Geography, University of Exeter (1999-2005)
Reader in Human Geography, University of Exeter
Senior Lecturer in Geography, University of Exeter
Lecturer in Geography, University of Exeter
Tutor in Geography, University College of Wales, Swansea

Research clusters

Research interests

Professor Shaw has a number of research interests centred around both retailing and tourism. These include the study of retail innovation and the process of knowledge transfer. In particular, his work has been based on recent, large-scale research grants from the AHRC, ESRC and Leverhulme.

These grants have focused specifically on a project called ‘The Coming of the Supermarket’, which has explored the nature of this retail innovation and its impact on consumer behaviour. The first part of the project, funded by Leverhulme and the British Academy, focused on the spread of the innovation of self-service and its consequences for retail management, including store location. A second major phase of the research, funded by AHRC, has involved a major national survey of changes in the patterns of shopping behaviour between 1945-1975, based on biographical questionnaires and oral histories. The results of this research are currently being written up as a book entitled The Coming of the Supermarket.

In addition, Professor Shaw’s research in tourism has detailed the changing nature of British coastal resorts and their economic structures. Recent research within tourism, also funded by the British Academy, includes a project examining the consumer perception of low cost airlines and their environmental impacts. This work extended a previous study, funded by Defra, examining consumer lifestyles and sustainable behaviours.

Research projects

Two funded projects of Professor Shaw focus on the attitudes of consumers to low cost airlines and climate change. This has led to developing work on social marketing as a means of changing behaviour patterns, via an ESRC CASE award with the National Consumer Council.

Professor Shaw also worked on a project, funded by the ESRC and the Advanced Institute of Management, looking at innovation in the hotel sector and the study of internationalisation processes. This involved two major surveys. The first, of larger national and international hotels, was concerned with innovations and related process, whilst the second examined SMEs in London’s hotel industry. Again the focus is on innovation pathways but with particular reference to the impact of migrant labour. Early results of this research have been published in the recent ESRC-AIM report, ‘At the Edge of Innovation: why shifts in the boundaries of innovation matter’. A further review project has been completed on the changing patterns of tourism and leisure demands for the Foresight Project, funded by the Government Office for Science.

More recently he has worked on projects funded by the EU, Coca-Cola Ltd: ESRC; ESRC/Innovate UK and ERDF. These projects included the EU COST Action (IS1204) TObeWELL (2012-2017) on Tourism, Wellbeing and Ecosystem services and invoved over 100 academics from 31 EU countries. Sustainable households was funded by Coco-Cola Ltd looking at recycling habits of families in South-East England compared with France. The Rowntree Business Lectures and the Interwar British Management Movement (2016-2019): The aims of the research was first to help preserve and make more widely available the Rowntree Business Lectures and second to explore the material in the impact of these ideas in the development of a British Management Movement. The material is now widely available via the project website and database and can be accessed here. ESRC/Innovate UK funded 'A comparative study of the innovation capabilities of SMEs by place and economic sector and was the Theme 5 lead for the ERDF funded SMARTLINE project: Smart techholoody, linking innovation and needs for eWellbeing in communities.

To date, Professor Shaw has supervised almost 100 PhD students to completion and is currently supervising or jointly supervising the following students:

Ali Akkak - A Study of the Influence of the Inerrelationship and Interdependence Effects between Tourism Development and Destination Managment on Economic Development in Developing Countries: The Case of the Sultanate of Oman
Said Al Kindy - Workforce Education and Development (WED): Are the United Kindom's International Postgraduate Students Entrepreneurial?
Omar Abdulaziz S Alkhudhayr - Investigating the implications of Motivation and Reward in Developing a Creative and Innovative Workforce in Saudi Arabia Tourism Industry
Solaiman Almositeer - Marketing Strategies for Better Tourism Economy in Suadi Arabia During the Era of Epidemy: The Cases of E-Marketing for the Vision of 2030
Latifah Almughayribi - Marketing Strtategies for Local Festivals: The Case of Saudi Arabia
Majid Ali A Alnamlah - The Effect of Festival Events on Subjective Well-Being in Saudi Arabia: A Case Study of the Riyadh Festival Season
Areej Alosaimi - Tourist engagement with social media in the travel cycle: the case of Saudi Arabia.
Rahul Mittal - Enabling improvement in patient care through use of both qualitative and quantitative approaches to problem solving
Alexandra Smith - Wellbeing and Therapeutic Landscapes
Elif Vozar - Mindfulness as an Approach to Understanding Visitor-Environment Relationships: The Case of Dartmoor National Park
Huan Zhu - Service quality in hotel management

Links

Key publications | Publications by category | Publications by year

Key publications

Shaw G (In Press). Business as Service?. Human Relations and the British Interwar Management Movement. Human Relations Abstract.

Shaw G (In Press). Elite Solidarity, Social Responsibility, and the Contested Origins of Britain's First Business Schools. Academy of Management Learning and Education Abstract.

Maclean M, Shaw G, Harvey C, Stringer G (2022). Methodological Openness in Business History Research: Looking Afresh at the British Interwar Management Movement. The Business History Review, 96(4), 805-832. DOI.

Maclean M, Shaw G, Harvey C, Booth A (2020). Management Learning in Historical Perspective: Rediscovering Rowntree and the British Interwar Management Movement. Academy of Management Learning and Education DOI.

Ampountolas A, Shaw G, James S (2019). Active Learning to Improve Self-Confidence and Decision-Making Skills Through the Use of Hotel Simulation. Journal of Hospitality and Tourism Education, 31(3), 125-138. Abstract. DOI.

Cloquet I, Palomino M, Shaw G, Stephen G, Taylor T (2018). Disability, social inclusion and the marketing of tourist attractions. Journal of Sustainable Tourism, 26(2), 221-237. Abstract. DOI.

Publications by category

Books

Shaw G (2019). General editor's preface.

Shaw G (2018). General editor's preface.

Stewart B, Jan P, Tim R, Gareth S (2017). Geographies of Transport and Mobility. DOI.

Agarwal S, Shaw G (2017). Heritage, screen and literary tourism. Abstract. DOI.

Shaw G (2017). The history of retailing and consumption general editor's preface.

Shaw G (2016). Series editor’s preface.

Shaw G (2016). The history of retailing and consumption General editor’s preface. Abstract.

Shaw G (2016). The history of retailing and consumption general editor's preface.

Shaw G (2016). The history of retailing and consumption: General editor's preface. DOI.

Wheeler D, Shaw G, Barr S (2013). Statistical techniques in geographical analysis, Third edition. Abstract. DOI.

Duval DT, Shaw G (2013). Student's Guide to Writing Dissertations and Theses in Tourism Studies and Related Disciplines. Abstract.

Denecke D, Shaw G (2011). Urban Historical Geography Recent Progress in Britain and Germany., Cambridge University Press. Abstract.

Shaw G, Multiple (2009). At the Edge of Innovation: why shifts in the boundaries of innovation matter. London, Advanced Institute of Managemen EPSRC and ESRC.

Agarwal S, Shaw G (2007). Managing Coastal Tourism Resorts: a Global Perspective., Channel View Publications.

Agarwal S, Shaw G (2007). Preface and acknowledgements. DOI.

Wheeler D, Shaw G, Barr S (2004). Statistical Techniques in Geographical Analysis., Fulton.

Shaw G, Williams A (2004). Tourism and Tourism Spaces., Sage Publications.

Shaw G, Williams A (2002). Critical Issues in Tourism., Blackwells.

Journal articles

Shaw G (In Press). Business as Service?. Human Relations and the British Interwar Management Movement. Human Relations Abstract.

Shaw G (In Press). Elite Solidarity, Social Responsibility, and the Contested Origins of Britain's First Business Schools. Academy of Management Learning and Education Abstract.

Dutt CS, Harvey WS, Shaw G (2023). Exploring the relevance of Social Exchange Theory in the Middle East: a case study of tourism in Dubai, UAE. INTERNATIONAL JOURNAL OF TOURISM RESEARCH, 25(2), 198-220. Author URL. DOI.

Ampountolas A, Menconi G, Shaw G (2023). Metaverse research propositions: Online intermediaries. Tourism Economics Abstract. DOI.

Pinos Navarrete A, Shaw G (2021). Spa tourism opportunities as strategic sector in aiding recovery from Covid-19: the Spanish model. Tourism and Hospitality Research, 21(2), 245-250. Abstract. DOI.

Ampountolas A, Shaw G, James S (2020). Examining the relationships between market indicators and hotel pricing approaches. Tourism Economics, 27(8), 1591-1614. Abstract. DOI.

Azmi A, Abdullah A, Nurhidayati SE, Shaw G (2020). Shopping and tourism: a state-of-the-art review. Hamdard Islamicus, 43(2), 639-655. Abstract.

Pinos Navarrete A, Shaw G, Martos JCM (2020). Towards wellness? a case study of the profile of tourists visiting a Southern Spanish Spa. International Journal of Spa and Wellness, 3(1), 40-55. Abstract. DOI.

Bailey AR, Alexander A, Shaw G (2019). Queuing as a Changing Shopper Experience: the Case of Grocery Shopping in Britain 1945-1975. Enterprise and Society, 20, 652-683. Abstract. DOI.

Azmi A, Ahmad MA, Abdullah A, Shaw G (2019). Shopping in Malaysia: a study of international tourists' experience and expectation. International Journal of Innovation, Creativity and Change, 8(4), 199-212. Abstract.

Ampountolas A, Shaw G, James S (2019). The role of social media as a distribution channel for promoting pricing strategies. Journal of Hospitality and Tourism Insights, 2(1), 75-91. Abstract. DOI.

Cloquet I, Palomino M, Shaw G, Stephen G, Taylor T (2018). Disability, social inclusion and the marketing of tourist attractions. Journal of Sustainable Tourism, 26(2), 221-237. Abstract. DOI.

Dutt CS, Harvey WS, Shaw G (2018). The missing voices in the perceptions of tourism: the neglect of expatriates. Tourism management perspectives, 26, 193-202.

Shaw G (2017). Allan M. Williams - a life course perspective. Anatolia, 28(4), 611-616. DOI.

Borden DS, Shaw G, Coles TE (2017). Consensus building in social marketing campaigns through the Delphi method. Social Marketing Quarterly, 1-14. Abstract. DOI.

Borden DS, Coles TE, Shaw G (2017). Social marketing, sustainable tourism, and small/medium size tourism enterprises: challenges and opportunities for changing guest behaviour. Journal of Sustainable Tourism DOI.

Papavasileiou E, Lyons S, Shaw G, Georgiou A (2017). Work values in tourismPast, present and future. Annals of Tourism Research, 64, 150-162. Abstract. DOI.

Markova E, Anna P, Williams AM, Shaw G (2013). Migrant workers in small London hotels: Employment, recruitment and distribution. European Urban and Regional Studies, 23(3), 406-421. Abstract. DOI.

Paraskevopoulou A, Markova E, Williams A, Shaw G (2012). Migration and Innovation at the Bottom End: Understanding the Role of Migrant Managers in Small Hotels in the Global City. Mobilities, 7(3), 389-414. Abstract. DOI.

Lowe MS, Williams AM, Shaw G, Cudworth K (2012). Self-organizing innovation networks, mobile knowledge carriers and diasporas: Insights from a pioneering boutique hotel chain. Journal of Economic Geography, 12(5), 1113-1138. Abstract. DOI.

Shaw G, Bailey A, Alexander A, Nell D, Hamlett J (2012). The coming of the supermarket: the processes and consequences of transplanting American know-how into Britain. , 35-53.

Barr S, Gilg A, Shaw G (2011). 'Helping People Make Better Choices': Exploring the behaviour change agenda for environmental sustainability. Applied Geography, 31(2), 712-720. Abstract. DOI.

Shaw G, Bailey AR, Williams A (2011). Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry. Tourism Management, 32(2), 207-214. Abstract. DOI.

Shaw G (2011). Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry. Tourism Management, 32(2), 207-214.

Barr S, Gilg A, Shaw G (2011). Citizens, consumers and sustainability: (Re)Framing environmental practice in an age of climate change. Global Environmental Change, 21(4), 1224-1233. Abstract. DOI.

Nell D, Phillips S, Alexander A, Shaw G (2011). Helping yourself: Self-service grocery retailing and shoplifting in Britain, c. 1950-75. Cultural and Social History, 8(3), 371-391. Abstract. DOI.

Williams AM, Shaw G (2011). Internationalization and innovation in tourism. Annals of Tourism Research, 38(1), 27-51. Abstract. DOI.

Barr S, Shaw G, Coles T (2011). Sustainable lifestyles: Sites, practices, and policy. Environment and Planning A, 43(12), 3011-3029. Abstract. DOI.

Barr S, Shaw G, Gilg AW (2011). The policy and practice of 'sustainable lifestyles'. Journal of Environmental Planning and Management, 54(10), 1331-1350. Abstract. DOI.

Barr S, Shaw G, Coles T (2011). Times for (Un)sustainability? Challenges and opportunities for developing behaviour change policy. A case-study of consumers at home and away. Global Environmental Change, 21(4), 1234-1244. Abstract. DOI.

Thomas R, Shaw G, Page SJ (2011). Understanding small firms in tourism: a perspective on research trends and challenges. Tourism Management, 32(5), 963-976. Abstract. DOI.

Barr S, Shaw G, Coles T, Prillwitz J (2010). 'A holiday is a holiday': practicing sustainability, home and away. Journal of Transport Geography, 18(3), 474-481. Abstract. DOI.

Bailey AR, Shaw G, Alexander A, Nell D (2010). Consumer behaviour and the life course: Shopper reactions to self-service grocery shops and supermarkets in England c.1947-75. Environment and Planning A, 42(6), 1496-1512. Abstract. DOI.

Alexander A, Nell D, Bailey AR, Shaw G (2010). The Co-Creation of a Retail Innovation: Shoppers and the Early Supermarket in Britain. Enterprise and Society, 10, 529-558. Abstract.

Marcevova K, Coles TE, Shaw G (2010). Young Holidaymakers in Groups: Insights on Decision-making and Tourist Behaviour among University Students. Tourism Recreation Research, 35(3), 259-268. Abstract.

Shaw G, Coles T (2009). Conference report. Urban History, 23(1), 90-92. DOI.

Williams AM, Shaw G (2009). Future Play: tourism, recreation and landuse. Land Use and Policy, 26, 326-335. Abstract. DOI.

Nell D, Alexander A, Shaw G, Bailey A (2009). Investigating Shopper Narratives of the Supermarket in Post-War England 1945-75. Oral History, Spring 2009, 61-73.

Nell D, Alexander A, Shaw G, Bailey A (2009). Investigating Shopper Narratives of the Supermarket in Post-War England, 1945-75. Oral History, 61-73.

Shaw G, Williams AM (2009). Knowledge transfer and management in tourism: an emerging research agenda. Tourism Management, 30(3), 325-335.

Alexander A, Nell D, Bailey AR, Shaw G (2009). The Co-Creation of a Retail Innovation: Shoppers and the Early Supermarket in Britain. Enterprise & Society, 10(3), 529-558. Abstract. DOI.

Shaw G, Alexander A (2008). British Co-operative Societies as retail innovators: interpreting the early stages of the self-service revolution. Business History, 50, 62-78.

Shaw G, Alexander A (2008). Erratum: British co-operative societies as retail innovators: Interpreting the early stages of the self-service revolution (Business History (2008) vol. 50 (1) 67 10.10/007679701785623). Business History, 50(2), 251-252. DOI.

Hamlett J, Bailey A, Alexander A, Shaw G (2008). Ethnicity and Consumption: South Asian food shopping Patterns in Britain 1947-75. Journal of Consumer Culture, 8(1), 91-116.

Hamlett J, Bailey A, Alexander A, Shaw G (2008). Ethnicity and Consumption: South Asian food shopping Patterns in Britain, 1947-75. Journal of Consumer Culture, 8(1), 91-116.

Hamlett J, Bailey AR, Alexander A, Shaw G (2008). Ethnicity and Consumption: South Asian food shopping patterns in Britain, 1947–75. Journal of Consumer Culture, 8(1), 91-116. Abstract. DOI.

Alexander A, Phillips S, Shaw G (2008). Retail Innovation and Shopping Practices: consumers' reaction to self-service retailing. Environment and Planning A, 40(9), 2204-2221.

Alexander A, Phillips S, Shaw G (2008). Retail innovation and shopping practices: Consumers' reactions to self-service retailing. Environment and Planning A, 40(9), 2204-2221. Abstract. DOI.

Shaw G, Alexander A (2006). Interlocking directorates and the knowledge transfer of supermarket retail techniques from North America to Britain. The International Review of Retail Distribution and Consumer Research, 16(3), 375-394. DOI.

Shaw G, Alexander A, Benson J, Jones J (2006). Structural and Spatial Trends in British Retailing: the Importance of Firm-Level Studies. Business History, 40(4), 79-93. DOI.

SHAW G, VEITCH C, COLES TIM (2005). ACCESS, DISABILITY, AND TOURISM: CHANGING RESPONSES IN THE UNITED KINGDOM. Tourism Review International, 8(3), 167-176. DOI.

Shaw G, Veitch C, Coles T (2005). Access, Disability and Tourism: Changing responses in the UK. Tourism Review International, 8, 167-177.

Shaw G, Alexander A, Phillips S (2005). Consumer Misbehavior: the Rise of Self-Service Grocery Retailing and Shoplifting in the United Kingdom c. 1950-1970. Journal of Macromarketing, 25(1), 66-75. DOI.

Alexander A, Shaw G, Curth L (2005). Promoting retail Innovation: Knowledge flows during the emergence at self-service and supermarket retailing in Britain. Environment and Planning A, 37(5), 805-821.

Shaw G, Alexander A, Curth L (2005). Promoting retail innovation: knowledge flows during the emergence of self-service and supermarket retailing in Britain. Environment and Planning A, 37(5), 805-821. DOI.

Shaw G, Coles T (2005). Selling the City: Urban Tourism Within the UK. Stadtetourismus, 265-278.

Rodway-Dyer S, Shaw G (2005). The Effects of the Foot-and-Mouth Outbreak on Visitor Behaviour: the case of Dartmoor National Park, South-West England. Journal of Sustainable Tourism, 13(1), 63-81.

Shaw G (2005). Transferring a Retail Innovation: the early stages of Supermarket Development in Post-War Britain. Economic History Yearbook 2005, 2005/2, 57-70.

Shaw G, Coles T (2004). Disability, Holidaymaking and the Tourism Industry in the UK. Tourism Management, 25, 397-403.

Shaw G, Alexander A, Curth L (2004). Selling Self-Service and the Supermarket: the Americanisation of Food Retailing in Britain, 1945-1960. Business History, 46(4), 568-582. DOI.

Shaw G, Curth L, Alexander A (2004). Selling Self-service and the Supermarket: the Americanisation of the Food Retailing in Britain 1945-1960. Business History, 46, 568-580.

Coles T, Shaw G (2003). Strategy and tactics at the tourist-resident interface: Lessons for sustainable tourism management from the World Heritage city of Bath. Tourism, 51(2), 165-176. Abstract.

Shaw G, Curth L, Alexander A (2002). A New Archive for the History of Retailing. Business Archives, Sources and History, 84, 29-38.

Shaw G, Hudson P (2002). Edge of Empire: transnationalism and identity in Wellington, New Zealand. Landscape Research, 27(1), 51-66.

Curth L, Shaw G, Alexander A (2002). Streamlining shopping. History Today, 52(11).

Curth L, Shaw G, Alexander A (2002). Streamlining shopping - How the British supermarket was born. History Today, 52(11), 34-35.

Shaw G, Alexander A, Benson J (2000). The Evolving Culture of Retailer Regulation and the Failure of the Balfour Bill. Environment and Planning A, 32, 1977-1989.

Agarwal S, Ball S, Shaw G, Williams A (2000). The geography of tourism production: uneven disciplinary development?. Tourism Geographies, 2(3), 241-263.

Shaw G, Agarwal S, Bull P (2000). Tourism consumption and tourist behaviour: a British perspective. Tourism Geographies, 2(3), 264-286.

Shaw G (2000). Victorian Dundee: Image and realities. Urban History, 27(3), 402-404.

Alexander A, Benson J, Shaw G (1999). Action and reaction: Competition and the multiple retailer in 1930s Britain. International Review of Retail, Distribution and Consumer Research, 9(3), 245-259. Abstract. DOI.

Alexander A, Shaw G (1999). Guest editorial. Contesting retail space. Competition in the retail trades, 1870-1960. International Review of Retail, Distribution and Consumer Research, 9(3), 223-224. DOI.

Coles T, Shaw G (1997). A sign of the times: Scandinavian town directories as sources for urban historical geography. Geografiska Annaler, Series B: Human Geography, 79(2), 65-81. Abstract. DOI.

Coles T, Alexander A, Shaw G (1997). Following the script: Optical Character Recognition Technology and the British Town and Trade Directory. History and Computing, 9(1-3), 1-16. Abstract. DOI.

Thornton PR, Williams AM, Shaw G (1997). Revisiting time-space diaries: an exploratory case study of tourist behaviour in Cornwall, England. Environment and Planning A, 29(10), 1847-1867. Abstract.

Thornton PR, Shaw G, Williams AM (1997). Tourist group holiday decisionmaking and behaviour: the influence of children. Tourism Management, 18(5), 287-297. Abstract.

Shaw G, Coles T (1995). Directories as elements of town life - the case of National Socialist Germany. Geographical Journal, 161, 296-306. Abstract.

Shaw G, Coles T (1995). European directories: a universal source for urban historians. Urban History, 22(1), 85-102. DOI.

WILLIAMS AM, SHAW G (1995). TOURISM AND REGIONAL DEVELOPMENT: POLARIZATION AND NEW FORMS OF PRODUCTION IN THE UNITED KINGDOM. Tijdschrift voor economische en sociale geografie, 86(1), 50-63. Abstract. DOI.

Shaw G (1992). Culture and Tourism: the Economics of Nostalgia. World Futures, 33(1-3), 199-212. Abstract. DOI.

Shaw G (1992). Growth and Employment in the UK's Culture Industry. World Futures, 33(1-3), 165-180. Abstract. DOI.

Shaw G, Williams A (1992). Tourism and tourist cultures in Europe - a review of recent research. American Behavioral Scientist, 36(2), 155-171.

Williams AM, Shaw G (1991). Tourism and economic development: Western European experiences. 2nd edition. Tourism and economic development: Western European experiences. 2nd edition Abstract.

Greenwood J, Williams AM, Shaw G (1990). Policy implementation and tourism in the UK. Implications from recent tourism research in Cornwall. Tourism Management, 11(1), 53-62. Abstract. DOI.

Shaw G, Williams A, Greenwood J (1990). UK visitor survey. Tourism Management, 11(3), 247-251. Abstract. DOI.

Slater T, Shaw G (1988). Historical geography and conservation planning in British towns. Urban historical geography, 297-314. Abstract.

Shaw G (1988). Recent research on the commercial structure of nineteenth-century British cities. Urban historical geography, 236-249. Abstract.

Shaw G, Williams A, Greenwood J (1988). Tourism and economic development: Policy implications from a case study of cornwall. Planning Practice & Research, 3(5), 5-11. DOI.

Shaw G, Williams A, Greenwood J (1987). Comparative studies in local economies: the Cornish case ( tourism). Built Environment, 13(2), 73-84. Abstract.

Shaw G, Williams A (1987). Firm formation and operating characteristics in the Cornish tourist industry - the case of Looe. Tourism Management, 8(4), 344-348. Abstract. DOI.

Howcroft B, Lavis J, Shaw G (1986). A Strategic Perspective on Delivery Systems in UK Retail Banking. The Service Industries Journal, 6(2), 144-158. Abstract. DOI.

Chalkley B, Dunkerley D, Gripaios P, Shaw G, Williams A (1986). Recent economic, social and policy developments in the Plymouth travel-to-work-area. Global restructuring local response, 25-33. Abstract.

Shaw G (1986). Retail patterns. Atlas of industrializing Britain 1780-1914, 180-184. Abstract.

Shaw G (1986). Superstores as District Shopping Centres. The Service Industries Journal, 6(2), 159-171. Abstract. DOI.

Shaw G (1984). Directories as Sources in Urban History: a Review of British and Canadian Material. Urban History, 11(NA), 36-44. DOI.

Shaw G (1983). Trends in consumer behaviour and retailing ( West Germany). Urban and rural change in West Germany, 108-129. Abstract.

Shaw G (1982). British directories as sources in historical geography ( eighteenth and nineteenth centuries). Historical Geography Research Series, 8 Abstract.

Shaw G (1982). Planning for Retail Change: a Community Response. Service Industries Review, 2(3), 47-56. Abstract. DOI.

Shaw G (1982). Structure Plan Policies for Retail Provision in Rural Areas: a Case Study of South West England. Service Industries Review, 2(1), 38-50. DOI.

Shaw G, Kirby D (1982). Structure Plan Policies for Retail Provision in Rural Areas: a case study of South West England. International Small Business Journal, 1(1). DOI.

Shaw G, Williams A (1981). The Regional Structure of Structure Plans. Planning Outlook, 23(1), 2-7. DOI.

Shaw G, Williams A (1980). Structure plans and retail planning. Retail and Distribution Management, 8(1), 43-47. Abstract. DOI.

Kivell PT, Shaw G (1980). The study of retail location. Retail geography, 95-155. Abstract.

Shaw G, Wild MT (1979). Retail patterns in the Victorian city( Britain). Transactions Institute of British Geographers, 4(2), 278-291. Abstract.

Shaw G (1978). Retail developments and structural change in West Germany. Abstract.

Shaw G (1977). Retail planning: the West German experience. Town and Country Planning, 45(12), 533-537. Abstract.

Wild MT, Shaw G (1975). Population distribution and retail provision: the case of the Halifax-Calder Valley area of West Yorkshire during the second half of the nineteenth century. Journal of Historical Geography, 1(2), 193-210. DOI.

Chapters

Barr S, Shaw G (2022). "Getting the summer you deserve": locking-in flying to the tourist experience. In (Ed) Low-Cost Aviation: Society, Culture and Environment, 213-231. Abstract. DOI.

Barr S, Shaw G (2022). 14 “Getting the summer you deserve” locking-in flying to the tourist experience. In (Ed) Low-Cost Aviation, 213-231. DOI.

Li S, Shaw G (2022). Creative Tourism and Creative Tourists: a Review. In (Ed) Creative Business Education, 199-219. DOI.

Shaw G (2021). The role of retailing in the Urban Economy. In (Ed) The Structure of Nineteenth Century Cities, 171-194.

Maclean M, Shaw G, Booth A, Pistol R, Witzel M (2020). Seebohm Rowntree and the British interwar management movement. In (Ed) Handbook of Research on Management and Organizational History, 101-121. DOI.

Shaw G, McCabe S, Wooler J (2020). Social tourism in the UK: the role of the voluntary sector as providers in a period of austerity. In (Ed) Handbook of Social Tourism, 123-138. Abstract. DOI.

Borden DS, Coles T, Shaw G (2019). Social marketing, sustainable tourism, and small/medium size tourism enterprises: challenges and opportunities for changing guest behaviour. In (Ed) Marketing for Sustainable Tourism, 35-52. DOI.

Barr SW, Shaw G, Preston J (2017). Influencing travel behaviour. In Shaw J, Doherty I (Eds.) The Inside Track: why transport matters and how we can make it better, Routledge.

Shaw G (2017). The history of retailing and consumption general editor's preface. In (Ed) From Physick to Pharmacology: Five Hundred Years of British Drug Retailing, vii-vii.

Shaw G (2017). The history of retailing and consumption general editor's preface. In (Ed) Deconstructing Radical Orthodoxy: Postmodern Theology, Rhetoric and Truth, vii-vii.

Shaw G (2017). Trends in consumer behaviour and retailing. In (Ed) Urban and Rural Change in West Germany, 108-129. Abstract. DOI.

Shaw G, Cloquet I, Cleave P, Tucki A, Custodio MJF, Theuma A (2016). A life-course analysis of older tourists and their changing patterns of holiday behaviour. In Smith MK, Puczko L (Eds.) The Routledge Handbook of Health Tourism, UK: Routledge, 113-124. Abstract.

Barr SW, Shaw G (2016). Knowledge co-production and behavioural change: collaborative approaches for promoting low-carbon mobility. In Higham J, Hopkins D (Eds.) Low Carbon Mobility Transitions, Goodhfellow Publishing. Abstract.

Shaw G, Bailey A, Alexander A, Nell D, Hamlett J (2016). The coming of the supermarket: the processes and consequences of transplanting American know-how into Britain. In (Ed) Transformations of Retailing in Europe after 1945, 35-53.

Shaw G, Williams A (2015). The Geography of Tourism. In Wright JD (Ed) International Encyclopedia of the Social and Behavioural Sciences, Oxford: Elsevier, 469-473.

Shaw G (2015). Tourism Networks, Knowledge Dynamics and Co-creation. In McLeod M, Vaughan R (Eds.) Knowledge Networks and Tourism, London: Routledge, 45-79.

Williams AM, Shaw G (2015). Tourism, Geography of. In (Ed) International Encyclopedia of the Social & Behavioral Sciences: Second Edition, 469-473. Abstract. DOI.

Shaw G (2014). Entrepreneurial Cultures and Small Business Enterprises in Tourism. In Lew A, Hall MC, Williams AM (Eds.) The Willey Blackwell Companion to Tourism, London: Willey Blackwell, 120-131.

Shaw G, Barr S, Wooler J (2014). The Application of Social Marketing to Tourism. In McCabe S (Ed) The Routledge Handbook of Tourism Marketing, London: Routledge, 54-65.

Shaw G, Williams AM (2013). From Lifestyle Consumption to Lifestyle Production: Changing Patterns of Tourism Entrepreneurship. In (Ed) Small Firms in Tourism: International Perspectives, 99-114. DOI.

Shaw G (2012). Preface. In Jessen R (Ed) Transformations of Retailing in Europe after 1945, Routledge.

Shaw G (2012). Shopping centre developments in Toronto. In (Ed) Shopping Centre Development: Policies and Prospects, 105-125. DOI.

Kivell PT, Shaw G (2012). The study of retail location. In (Ed) Retail Geography, 95-155. Abstract. DOI.

Thornton PR, Shaw G, Williams AM (2012). Tourist group holiday decision-making and behaviour: the influence of children. In (Ed) Tourism Management, 21-36. Abstract. DOI.

Shaw G (2011). Disability, representation and access to tourism. In (Ed) Social Tourism in Europe: Theory and Practice, 145-165. Abstract. DOI.

Shaw G (2010). A Long and Winding Road: Developing tourism geographies. In Smith S (Ed) The Discovery of Tourism.

Shaw G, Veitch C (2010). Demographic drivers of change in tourism and the challenge of inclusive products. In (Ed) Accessible Tourism: Concepts and Issues, 160-173.

Veitch C, Shaw G (2010). Disability legislation and empowerment of tourists with disability: the UK case. In (Ed) Accessible Tourism: Concepts and Issues, 62-72.

Shaw G, Coles T (2010). Selling the City: Changes in Urban Tourism within the UK. In (Ed) Städtetourismus, R. Oldenbourg Verlag, 265-278. DOI.

Shaw G, Williams A (2010). Tourism SMEs: Changing research agendas and missed opportunities. In Pearce D, Butler D (Eds.) Tourism Research: a 20:20 vision, London: Goodfellow publishing.

Barr S, Gilg A, Shaw G (2008). Promoting Sustainable Lifestyle: a social marketing approach. In Krishna SJ (Ed) Social Marketing for Social Change: Perspectives and Experiences, Icfai University Press.

Barr S, Gilg A, Shaw G (2008). Promoting Sustainable Lifestyle: a social marketing approach. In Krishna SJ (Ed) Social Marketing for Social Change: perspectives and experiences, Icfai University Press, 65-77.

Barr S, Shaw G (2008). Understanding and Promoting Behaviour Change Using Lifestyle Groups. In Reddy S (Ed) Green Consumerism: approaches and Country experiences, Icfai University Press.

Agarwal S, Shaw G (2007). Conclusion: Future implications for the development and management of coastal resorts. In (Ed) Managing Coastal Tourism Resorts: a Global Perspective, 270-284.

Shaw G, Agarwal S (2007). Introduction: the Development and Management of Coastal Resorts. In Agarwal S, Shaw G (Eds.) , Channel View, 1-21.

Shaw G, Agarwal S (2007). Introduction: the development and management of coastal resorts: a global perspective. In (Ed) Managing Coastal Tourism Resorts: a Global Perspective, 1-18.

Agarwal S, Shaw G (2007). Re-engineering Coastal Resorts in Mexico: some management issues. In (Ed) Managing Coastal Tourism Resorts, Channel View, 216-234.

Shaw G, Coles T (2007). The Resort Economy: Changing Structures and Management Issues in British Resorts. In Agarwal S, Shaw G (Eds.) Managing Coastal Tourism Resorts, Channel View, 40-56.

Shwa G, Curth L, Alexander A (2006). Creating New Spaces of Food Consumption: the Rise of Mass Catering and the Activities of the Aerated Bread Company. In Benson J, Ugolini L (Eds.) Cultures of selling, Ashgate Pub Co, 81-102.

Shaw G (2006). Disability legislation and the empowerment of tourists with disabilities in the United Kingdom. In (Ed) Tourism, Power and Space, 83-100. DOI.

Shaw G (2005). Lifestyles and Changes in Consumption the British Experience. In Reuber P, Schnell P (Eds.) Postmoderne Freizeitstile und Freizeitraume, 21-46.

Shaw G (2004). Entrepreneurial Cultures and Small Business Enterprise in Tourism. In (Ed) Blackwells Companion to Tourism, Blackwells, 122-134.

Shaw G, Williams A (2004). From Lifestyle Consumption to Lifestyle Production: new forms of tourism entrepreneurship. In Thomas R (Ed) Tourism Entrepreneurship, Cabi, 99-113.

Shaw G, Williams A, Dinan C (2004). Resort Europe: sustainable tourism, problems and prospects. In Mather A (Ed) Sustainable Issues in Europe, UNEP, 58-67.

Alexander A, Shaw G, Hodson D (2003). Regional Variations in the Development of Multiple Retailing in England. In Bensons J, Ugolini L (Eds.) A Nation of Shopkeepers, IB Tauris, 127-154.

Coles T, Shaw G (2002). Tourism, Tourists and Local Residents: Management Implications for the World Heritage City of Bath. In (Ed) City Tourism 2002, Springer Nature, 230-240. DOI.

Williams AM, Shaw G (2001). Tourism, Geography of. In (Ed) International Encyclopedia of the Social & Behavioral Sciences, 15800-15803. DOI.

Shaw G, Alexander A (2000). Retail Change in the late Twentieth Century. In Kain M, Ravenhill W (Eds.) Historical Atlas at South West England, University of Exeter Press.

Conferences

Barr SW, Shaw G, Coles T, Prillwitz J (2008). 'A holiday is a holiday’: practicing sustainability, home and away. RGS-IBG.

Publications by year

In Press

Shaw G (In Press). Business as Service?. Human Relations and the British Interwar Management Movement. Human Relations Abstract.

Shaw G (In Press). Elite Solidarity, Social Responsibility, and the Contested Origins of Britain's First Business Schools. Academy of Management Learning and Education Abstract.

2023

Ampountolas A, Menconi G, Shaw G (2023). Metaverse research propositions: Online intermediaries. Tourism Economics Abstract. DOI.

2022

Barr S, Shaw G (2022). "Getting the summer you deserve": locking-in flying to the tourist experience. In (Ed) Low-Cost Aviation: Society, Culture and Environment, 213-231. Abstract. DOI.

Barr S, Shaw G (2022). 14 “Getting the summer you deserve” locking-in flying to the tourist experience. In (Ed) Low-Cost Aviation, 213-231. DOI.

Li S, Shaw G (2022). Creative Tourism and Creative Tourists: a Review. In (Ed) Creative Business Education, 199-219. DOI.

2021

Shaw G (2021). The role of retailing in the Urban Economy. In (Ed) The Structure of Nineteenth Century Cities, 171-194.

2020

Ampountolas A, Shaw G, James S (2020). Examining the relationships between market indicators and hotel pricing approaches. Tourism Economics, 27(8), 1591-1614. Abstract. DOI.

Azmi A, Abdullah A, Nurhidayati SE, Shaw G (2020). Shopping and tourism: a state-of-the-art review. Hamdard Islamicus, 43(2), 639-655. Abstract.

Shaw G, McCabe S, Wooler J (2020). Social tourism in the UK: the role of the voluntary sector as providers in a period of austerity. In (Ed) Handbook of Social Tourism, 123-138. Abstract. DOI.

2019

Theuma A (2019). Absorptive Capacity in SMEs: a Comparative Study of the Financial and the Tourism Sectors in Malta. Abstract.

Binnui A (2019). An Examination of the determinants of entrepreneurship in Thai high technology start-ups.

This study advances understanding of the complexity of sustaining growth in high technology-based businesses. The study builds on the conceptual and applied insights on business growth from the entrepreneurship literatures to develop a model. The model is developed to investigate the impact of determinants subsumed under the three key-based factors, entrepreneurship, innovation and firm growth dynamics on the firms’ innovative entrepreneurial activities that might lead to enhanced economic growth

This thesis uses both qualitative and quantitative methods to describe the determinants and test the relationships. The quantitative survey collected data from 521 young Thai start-ups. The qualitative study involved interviews with the CEO/owners of seven high-tech firms in Thailand. The quantitative and qualitative evidence from these firms led to a much stronger explanation of the performance of the high-tech sample.
This thesis has significant theoretical and practical implications. From a theoretical viewpoint, this study provides detailed evaluation on the growth determinants from a developing country perspective. The results shown that the young high-technology firms in Thailand were similar to firms that had been examined in the literature with regard to their characteristics, innovation and firm growth dynamics but differed with regard to the utilisation of the key firm based factors subsumed under the three key-based factors, entrepreneurship, innovation and firm growth dynamics.

From a practical viewpoint, these findings indicate that the competitiveness of young technology-based firms can be enhanced by developing critical capabilities to assist the right strategies for better performance.
The thesis provides important new insights into this group of firms in a developing country. The analysis of the empirical and qualitative results showed the role and impacts of the determinants on the firms’ sustainable growth and highlighted the importance of the managerial ability to dynamically manipulate these key firm based determinants to sustain growth.

Abstract.

Binti Mior Shariffuddin NS (2019). Destination Competitiveness in Perhentian Island, Malaysia: the Role of Image, Experience and Loyalty.

In an increasingly saturated global market, Tourism Destination Competitiveness (TDC) is fundamental for the sustained growth of tourism destinations. It is essential in shaping long-term economic growth, improving community well-being and aiding in attracting investment to the development of a destination. This, however, can be problematic to destinations like small islands, which have limited resources, are environmentally vulnerable and which are economically dependent on international trade. The development of the destination requires a crucial understanding to achieve, enhance and strengthen competitiveness. The aim of this study is to examine the relationship between TDC and other main variables such as the quality of tourism experience, Tourism Destination Image (TDI) and tourist loyalty, as well as to develop a theoretical model of destination competitiveness for island destinations based on the tourists’ and stakeholders' perspectives of Perhentian Island, Malaysia.

To achieve its research aim and objectives, this study adopts a sequential, exploratory mixed methods design. Tourism related government agencies were interviewed in the first phase of the qualitative data collection, and 21 attributes of TDC were determined to provide a platform for assessing TDC in the second and third phases of the data collection. In the second phase of the qualitative data collection, semi-structured interviews were conducted with other tourism stakeholders. The stakeholders highlighted issues and gave recommendations on themes that are the basis for destination and marketing development of the island. The different perspectives, viewpoints and opinions contribute to a niche understanding of destination competitiveness for Perhentian Island.

In the third phase of the quantitative data collection, 213 usable questionnaires were obtained from tourists visiting Perhentian Island. An analysis of the survey data revealed the relative importance of TDC factors in assessing the competitiveness of Perhentian Island and of competing destinations. A comparison of the relative importance of TDC factors between tourists and stakeholders shows the differing priorities set for Perhentian Island. Another statistical analysis also showed 2 dimensions of tourist characteristics namely: (1) number of overnight stays and (2) educational level, which have statistically significant differences and relationships with the importance of quality of tourism experience and TDI respectively. The result indicates that these two variables (quality of tourism experience and TDI) together with tourist loyalty positively influenced the level of destination competitiveness. Moreover, TDC appears to have a mediating effect on the relationship between TDI and tourist loyalty.

This study outcome provides several implications for the development of TDC theory, methods and application of competitiveness to small islands like Perhentian. The study also postulates managerial implications for tourism stakeholders, especially the policymakers and decision-makers, as TDC plays an important role for the development of Perhentian Island. These include the recognition of the core resources and attractors of Perhentian Island that are most appealing to the tourists to enhance destination competitiveness. The result identified attributes that would benefit the tourism stakeholders in promoting the destination.

Abstract.

Bin Azinuddin M (2019). Dynamics of Networking, Knowledge and Performance of Small and Medium-Sized Tourism Enterprises (SMTEs) in Terengganu, Malaysia.

Small and medium-sized tourism enterprises (SMTEs) are a fundamental component in a tourism destination’s development as they are the economic engines of the tourism sector. However, the entrepreneurs running these businesses face the challenge of scale, which leads to the lack of sufficient resources and knowledge in dealing with the competitive and complex tourism business environment. Networks may be crucial for SMTEs as there is empirical evidence from other industries that enterprises have benefited from their use.

Therefore, it is the aim of this thesis to advance knowledge on the characteristics of the entrepreneurs and their SMTEs, as well as to explore the underlying benefits of absorptive capacity derived from the tourism networks for the business performance in the cultural context of Terengganu, Malaysia. A sequential mixed-methods approach was adopted, employing firstly face-to-face questionnaires and then semi-structured interviews. This thesis is considered innovative as it involved four different tourism sub-sectors (hotels and resorts, travel agencies, restaurants and handicrafts), which enables a detailed inter-sectoral comparison in researching the variables of interest. Few if any studies have taken such a detailed comparative approach within tourism studies.

A descriptive analysis of the survey data suggests that the distribution of gender is fairly balanced and distinctiveness of the characteristics of entrepreneurs and SMTEs from the inter-sectoral perspective can be observed in 8 dimensions, namely: (1) level of education, (2) years of working experience inside the tourism sector, (3) years of previous working experience, (4) business training and (5) specific training in tourism, (6) years of business operations, (7) existence of a business plan and (8) annual sales turnover. A qualitative analysis shows that the motivations for the majority of entrepreneurs are based on financial rewards. Employment practices in terms of hiring family members or not differ somewhat between enterprises and sub-sectors.

With these characteristics, the descriptive analysis indicates that entrepreneurs are more inclined towards accessing informal networks – in terms of the scale of the contacts, strength of the relationship and trust and frequency of communication – as compared to the formal networks. Inferential analysis revealed that 7 dimensions of characteristics of entrepreneurs have statistically significant relationships with the importance of formal networks in SMTEs’ learning, notably: (1) formal tourism training, (2) the business plan, (3) years of working in tourism sector, (4) years living in Terengganu, (5) age, (6) capital sources from personal savings and (7) capital from families. This contrasts with the determinants of the importance of informal networks in SMTEs’ learning, where only years of previous working experience was found to be statistically significant.

Building on this, hierarchical regression analyses show that absorptive capacity strongly mediates the relationship between the use of formal networks and one of the dimensions of business performance, which is the business management. Within the relationship between the use of formal networks, absorptive capacity and business management, trust and transformation are the two crucial dynamics that contributed to the significant result. Use of formal networks also appears to have a statistically significant relationship with the annual sales turnover. In this relationship, trust also plays an important role and this is followed by size of the contacts and frequency of communication. For the use of informal networks, no significant relationships are found.

These differences can also be seen in the qualitative interviews. The differences of the both networks lie in their breadth, significance and consistency as the offer of formal networks is considered advantageous compared to informal networks. There are also qualitative differences across the four different sub-sectors in their appreciation of the importance and offer of formal and informal networks. Entrepreneurs are found to be informal when they communicate with others at the individual level, while at the organisational level, the nature of the communications can be both formal and informal within the settings of business and community events.

Overall, this research makes important theoretical contributions to the tourism body of knowledge with the development of a conceptual framework based on the systematic review of the literature that primarily highlights the interlinkages between the characteristics of entrepreneurs and SMTEs, use of formal and informal networks, absorptive capacity, business management and annual sales turnover. Drawing on statistical modelling and qualitative analysis conducted on the four different tourism sub-sectors, a final integrated model is produced. The model is the first of its kind to be based on empirical evidence on the interlinkages between the different variables investigated. It provides a strong platform for further work on networks in Malaysia and beyond.

Abstract.

Shaw G (2019). General editor's preface.

Bailey AR, Alexander A, Shaw G (2019). Queuing as a Changing Shopper Experience: the Case of Grocery Shopping in Britain 1945-1975. Enterprise and Society, 20, 652-683. Abstract. DOI.

Wichianrat K (2019). SERVICE QUALITY MANAGEMENT OF DOMESTIC TOUR OPERATORS IN THAILAND.

The aim of this thesis is to improve the overall service quality provided by domestic tour operators in Thailand. The structure of the analysis is divided into two main sections; the tour operator’s analysis and the tourist’s analysis. The tour operator’s analysis adopted a mixed method approach with a participant-selection design combining a questionnaire survey with interview questions. There were 22 returned questionnaires, and 7 tour operators participated in an in-depth interview. The results proposed the framework of quality management which is divided into two perspectives: the company strategy’s perspective and the service process’s perspective. On the other hand, the analysis of tourists is based the author’s intense systematic review of relevant literature in developing a theoretical model. The 371 completed questionnaires were used to explore which demographic characteristics have influences on service performance and the results presented three factors: the size of the organisation; sector of organisations; and having know tour operator before trip. The subsequent analysis of tourists was in developing a structural equation model and identifying interrelationships between service quality, experience quality, customer satisfaction and behavioural intention. The result indicates that experience quality has a stronger influence on customer satisfaction and customers’ future behavioural intentions than service quality. The thesis demonstrates the two significant theoretical contributions that (1) service quality has becomed the basic requirement of doing busisness meanwhile experience quality has gained more power as its effect on customer retention and (2) social media is a potential technique to enhance tour operator performance customer satisfaction and retention. In addition, the suggestions to the managerial implications of the tour operator are focusing on the experience quality when competing with the rivals accordingly with conformance the business standard of quality.

Abstract.

Li F (2019). Situated Framings of Responsible Innovation in a Chinese Context: Case Study of Changsha County.

This thesis presents an exploratory interpretive case study that attempts to understand how the notion of Responsible Innovation (RI), originated in the Global North, is perceived and framed in a Chinese context, particularly at a local and grassroots level. Namely, how RI is translated and made sense of in China at such a level and how it should or could be taken forward. To this end, a fieldwork has been conducted in Changsha County, Hunan Province, China in 2015 during which data have been obtained through participant observation, semi-structured interviews, document and field artefacts collection. A novel 3-Tier Analytical Framework inspired by Discourse Analysis (DA) and Actor-network Theory (ANT) has been developed to analyse the empirical data, which implies an experimental methodological venture of this thesis. Findings suggest that in the Chinese context, firstly, the power of discourse in and around innovation and responsibility is manifested in the mobilisation of responses from various societal actors – generated from a powerful actor, the Chinese government, and travelled across various actor-networks enrolled, representing a top-down approach of innovation governance. Secondly, a unique framing of RI in China is that advocating innovation and entrepreneurship itself is a manifestation of RI practice, and that innovating for survival, development, and economic growth is being responsible and is the ‘responsibility imperative’ – the imperative is innovation itself as a meta responsibility, or in other words, responsibility can be regarded as an institution of innovation where the responsibility imperative of innovation is the responsibility to innovate. Finally, China is going through the transitioning process of moving from technology determinism to reflexive modernisation, during which RI has travelled to the field context and served as a provocative term that challenges people’s perception, arouses their contemplation and reflection on the evolving relationship between innovation, responsibility, and the wider society.

Abstract.

Alhomaid A (2019). The effect of religion and culture on the consumer behaviour of young females in Saudi Arabia.

Abstract
The study analyses the effect of religion and culture on the consumer behaviour of young females in Saudi Arabia. There is considerable value in this case study, as it shows the importance of considering local and regional characteristics, as well as gender and other factors, when designing advertisements; this demographic (young female) is becoming increasingly influential and has not previously been adequately studied. The literature relating to this study is based on a concept of advertising as the means to convince the consumer to make purchase decisions – a form of communication designed to influence consumer behaviour towards purchasing a product or service. Using the theory of planned behaviour as its starting point, and based on extensive review of the literature, this study assesses the extent of direct links between advertising and consumer buying behaviour. Another major variable of the study is the role of religion in determining consumer assessment of, and response to, advertising. Saudi Arabian culture is heavily driven by religious considerations, making a fuller understanding of the relationship very valuable. A mixed data-collection approach is used, providing both quantitative and qualitative information. Students from different departments of Alqassim University in Saudi Arabia provide insights via a large questionnaire survey n = 275 and an in-depth interview element with selected participants n = 20.
As well as demonstrating the value of this mixed approach through complementary statistical and thematic analyses, the study is able to provide some generalisable points about consumer behaviour in this demographic group (young female), as well as specific suggestions about how consumers respond to real-life cases of advertisements, and the justifications provided by young female Saudi Arabian consumers for their purchasing decisions. Multiple factors are assessed for their influence on this group’s behaviour, including family income, family size, their university department, age and general attitudes towards online shopping and advertising. This study provides new information about this group, strongly affected by the continuing modernisation and globalisation of Saudia Arabia, including the continuing importance of religion and cultural norms. It also provides a well-designed model for future research into specific consumer-group behaviours.

Abstract.

Alhomaid A (2019). The effect of religion and culture on the consumer behaviour of young females in Saudi Arabia.

Abstract.

Almubark K (2019). Tourism Policy and Service Quality Management in Business Conference Tourism in Saudi Arabia.

This study assesses tourism policy and service quality management in business and conference tourism in the Kingdom of Saudi Arabia (KSA), examining the capacity of KSA to become an international business conference tourism destination. It considers the factors that could favour or hinder the expansion of the conference industry in (KSA), Research was conducted through mixed methods, the fact that qualitative and quantitative designs complement each other – each covering for the weakness of the other including original data drawn from interviews and questionnaires.
The target respondents are officials from the Saudi Exhibition and Convention Bureau, which is the government organisation responsible for conferences, drawn from the public sector, and staff and managers of tourism companies drawn from the private sector. Understanding these factors is vital to enable stakeholders to address the opportunities and challenges that may emerge. Substantial analysis of the interviews and questionnaires brings out both important recurring themes and specific detail. The personal views of the participants reflect optimism for the sector’s current performance and its prospects in the future. The participants also noted that the continuous increase of the sector’s performance in KSA has been secured mostly due to the government’s support.
It demonstrated that there are several positive factors about KSA that may promote a thriving conference tourism sector. This is contrary to the expectations that global issues such as terrorism, and the negative images they have painted of the Arab world from the Western perspective, which have increased safety concerns for delegates visiting KSA.
A further objective was to analyse the quality of service and its effects on business conference tourism in (KSA). This facilitates the rating of the current condition of facilities used in conference tourism, as well as the status of supporting industries such as hospitality. Respondents in this context include external delegates who use these services and can give a first-hand account of their experiences. From these responses, it was established that that a large percentage of external delegates preferred staying in 4- and 5-star hotels. The fact that these hotels were available for these delegates meant that the hospitality industry in KSA is large enough to accommodate conferences and also that the
level of customer satisfaction that they offer is relatively high. A further objective was to explore the social and political feasibility of KSA developing as a business conference tourism destination. This objective was addressed using the responses of internal conference delegates to evaluate how the social and political characteristics and perceptions of KSA may influence the future conditions of conference tourism in the country. The data gathered shows that there is a close relationship between social and political factors, and the performance of business and conference tourism in KSA. Several elements of the social and political environment have a bearing, not only tourism but also on other sectors in the country
One of these is infrastructure; with appropriate infrastructure, which can only be attained with responsible political planning, the running of many industries will be smooth. This study has established that KSA has the infrastructural capability for hosting international conferences, and its organizational capabilities are good. The themes uncovered have pointed out that the Saudi tradition is significant in the development of Saudi Arabia as a business and conference tourism destination. Culture has been shown to be significant determinant of the sector. It is thus important to consider the cultural attributes that act as obstacles to KSA gaining a position as a business and conference tourism destination, while also noting that the themes have pointed out that several. socio-political challenges surround the development of Saudi Arabia as a business and conference tourism destination.

Abstract.

2018

Cloquet I, Palomino M, Shaw G, Stephen G, Taylor T (2018). Disability, social inclusion and the marketing of tourist attractions. Journal of Sustainable Tourism, 26(2), 221-237. Abstract. DOI.

Shaw G (2018). General editor's preface.

Barr SW, Shaw G, Ryley T, Prillwitz J (2018). Geographies of Transport and Mobility: prospects and challenges in an age of climate change. Environmental Values Abstract. DOI.

Dutt CS, Harvey WS, Shaw G (2018). The missing voices in the perceptions of tourism: the neglect of expatriates. Tourism management perspectives, 26, 193-202.

2017