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Dr Frederic Ponsignon

Dr Frederic Ponsignon

Research Fellow in Service Management - ISR

3207

Level Two
Building:One, University of Exeter, Rennes Drive, Exeter, EX4 4ST, UK

Frederic is a Research Fellow in Service Management at the Centre for International Service Research. He was awarded his PhD from the University of Exeter in July 2010. His doctoral research project, conducted in partnership with EDF Energy, investigated the relationship between business strategy, service offerings, and process design in service organisations.

In parallel to his research activities, Frederic took part in a major consulting project to review and improve the performance of operational processes in a large public sector organisation. Additionally, he has designed and delivered courses on process modelling and process design for an audience of undergraduate and postgraduate students as well as of business professionals. Recently, Frederic has been involved in a service capability assessment project for Rolls-Royce Defence.

Before joining ISR, Frederic obtained a joint, French-German BA in International Management from the Reims School of Management (RMS). He also holds an MSc in Finance and Management from the University of Exeter. In addition, he worked for a number of leading organisations including Deutsche Bank, Yahoo!, and Oracle where he was involved in merger and acquisitions, consulting, private finance, and accounting.

Qualifications

PhD

Research

Research interests

  • The design of service systems and of business processes
  • Servitization of manufacturing and how manufacturers transition to service
  • Service Dominant Logic and Operations Management

Frederic is currently participating in several research projects addressing the servitization of manufacturing, business process improvement practices in service firms, the linkages between customer value and service delivery processes, and the implications of a Service Dominant Logic for Operations Management.

Key publications | Publications by category | Publications by year

Publications by category


Journal articles

Ponsignon F, Smart PA, Maull RS (In Press). Process design principles in service firms: Universal or context dependent? a literature review and new research directions. Total Quality Management & Business Excellence Full text.
Ponsignon F, Smart PA, Maull RS (In Press). SERVICE DELIVERY SYSTEM DESIGN: characteristics and contingencies. International Journal of Operations and Production Management, 31(3), 324-349. Full text.
Ponsignon F, Maull RS, Smart PA (2014). Four archetypes of process improvement: a Q-methodological study. International Journal of Production Research, 52(15), 4507-4525. Abstract.  Full text.

Chapters

Ponsignon F, Ng ICL (In Press). Axios: End-to-End Decision Support Tool for Innovation. In Schultz C, Ganz W, Satzger G (Eds.) Methods in Service Innovation - Current Trends and Future Perspectives.

Publications by year


In Press

Ponsignon F, Ng ICL (In Press). Axios: End-to-End Decision Support Tool for Innovation. In Schultz C, Ganz W, Satzger G (Eds.) Methods in Service Innovation - Current Trends and Future Perspectives.
Ponsignon F, Smart PA, Maull RS (In Press). Process design principles in service firms: Universal or context dependent? a literature review and new research directions. Total Quality Management & Business Excellence Full text.
Ponsignon F, Smart PA, Maull RS (In Press). SERVICE DELIVERY SYSTEM DESIGN: characteristics and contingencies. International Journal of Operations and Production Management, 31(3), 324-349. Full text.

2014

Ponsignon F, Maull RS, Smart PA (2014). Four archetypes of process improvement: a Q-methodological study. International Journal of Production Research, 52(15), 4507-4525. Abstract.  Full text.

Service Management and Process Management